Businesses that want to take advantage of an innovate, state-of-the-art business cloud phone system need to make important decisions such as what type of technology they need, how many users they want to support, what kind of features they want (e.g. video calling, IVR, etc.), whether to add certified IP phones, and so on. Obviously, these are critical issues and cannot be overlooked or neglected.However, before diving into the details, businesses need to take a step back and ask an even more fundamental question that, more than any other, determines whether their experience and investment will be rewarding vs. regrettable:...