HOW CLOUD-NATIVE UNIFIED COMMUNICATIONS PLATFORMS QUICKLY ENABLE EMERGING TRENDS What do Americans love? Buying goods and services! According to the Bureau of Economic Analysis, consumer spending makes up roughly 68% of the economy each year. From the supply side of the economy, however, the bigger a company’s sales get, the more they need to invest in an optimal customer service experience. After all, a recent report on contact centers found that 67% of customers are likely to switch suppliers if they have a bad customer service experience. In this report, we explain why the contact center market in the US is skyrocketing. We focus on how...