There are a very few things that customers dislike more than being placed on hold. Research has found that 31% of customers will not wait on hold for more than five minutes.  Even worse, many of these unhappy customers are unlikely to come back and give a business a second chance. Separate research has found that after a single bad experience: 58% of customers stopped buying from the business.52% of customers switched to a different business for that particular product or service.52% of customers told others not to buy that particular product or service from the business. 48% of customers were unlikely...

Subscribe to Our Newsletter

From inspiring stories, to breaking news, and everything between, you don’t want to miss out!