The lingering effect of the pandemic is putting unprecedented pressure on schools to “do more with less” — while at the same time supporting and engaging teachers, administrators, and other staff. And that is why a growing number of schools - both public and private - are adopting a VoIP (a.k.a. cloud-based) phone system.  Below we highlight 7 key questions to help Superintendents, IT Directors, School Board Members, and other key stakeholders evaluate and choose the best VoIP solution for schools: 1. Will it deliver significant cost savings? The best VoIP solution for schools delivers significant and ongoing cost savings. While each school...

If you ask employees what they love about their hosted cloud phone system, you'll get a similar answer. The wide variety of features is always at the top of the list.Whether they’re getting voicemails and faxes delivered directly to their inbox, using video conferencing to connect with colleagues, creating customized auto-attendant to streamline things — or any of the hundreds of features available — the biggest complaint you will hear from employees is why didn't we get these phones sooner?!?https://www.youtube.com/watch?v=pxlTKuB3mBgIn fact, you'll find some of the biggest supporters of cloud-based phone systems are supervisors. They love features like Live Call...

In our continuing Customer Spotlight series, we are focusing on The Greensboro Urban Ministry. Assistant Executive Director Mark Sumerford was kind enough to take a few minutes out of his busy day to speak with us. Feeding Those In Need In North Carolina, over 15% of the population don’t know where their next meal is coming from. Greensboro Urban Ministry offers free meals daily and gives out emergency groceries four days a week. The Potter’s House Community Kitchen provides a hot, nutritious lunch every day, including holidays. In addition to the community lunch, Potter’s house also provides...

There are many important reasons why school boards across the country have switched from an expensive and inflexible old-fashioned landline phone system to a cost-effective and future-proofed VoIP phone system. However, when it comes to using a VoIP phone system on a day-to-day basis, what teachers, administrators, executives, and all other staff love the most are features, features, and yet more features!  Below, we highlight 7 key VoIP features for schools that have staff saying “wow, this is amazing — how in the world did we manage before this?”: Key VoIP Features for Schools: Auto Attendant Auto Attendant is an automated, customizable, and...

Steve Worrell, Owner of Steven W. Worrell CPA, P.A., consults with various companies on accounting, technology, and management projects ranging from strategic planning to full system implementations.  He also maintains a strong concentration of tax compliance services for his client base. Steve is one of many Carolina Digital Phone customers with a story to tell. Outside of work, Steve is a Boy Scout Leader and a rock ‘n roller at heart. He has been playing in the same rock band since his days as an undergrad at UNC-Chapel Hill in 1979. As a freshman living in Morrison Dorm, he and dorm-mate...

If your organization is evaluating various VoIP (a.k.a. cloud-based) phone systems, then naturally you will focus on factors like total cost of ownership, scalability, functionality, features, integrations, and security. All of these aspects are vital and need to be on your checklist. But there is another piece of the puzzle that will ultimately determine whether your investment is rewarding and profitable, or regrettable and costly: local tech support.  Below, we highlight five reasons why you should INSIST on local tech support for your VoIP phone system: 1. Local Tech Support Gives You On-Site Coverage Ideally, many of your support-related issues can be dealt...

The world has changed rapidly over the last month or so. COVID-19 has changed how we work and where we work, and one of the side effects of that change is heavier pressure on the internet. After all, we’re now all working from home, communicating via video calls, and sending more emails than ever before. When you take into account how many millions of people around the world are changing their working habits in these ways, it’s clear that the internet will be under greater strain than ever before.So, can the internet handle all this new traffic and how might...

Here we are at the beginning of a brand new year full of possibilities. It’s a fresh start, a clean slate, and an opportunity to turn an ordinary year into an extraordinary one.  And of course, this is also when we make New Year’s Resolutions. And so, on behalf of everyone at Carolina Digital Phone, in 2022 we resolve: To continue delivering the industry’s BEST LOCAL CUSTOMER SERVICE. Some companies merely “go an extra mile.” We go an extra marathon!  To ALWAYS have US-based Customer Service Specialists. We never wavered from this pledge, and we never will.  To stay on the LEADING EDGE of...

Are you being over-charged for your business phone system? When receiving your monthly phone bill, don’t you hate seeing taxes and fees that you don’t understand? Even when given an explanation of the fees it still doesn’t make sense why they fluctuate on your bill every month. This makes it very difficult to budget monthly expenses when your bill isn’t consistent and you're being over-charged.  Although this is very aggravating, are you sure you’re not being dinged over and over again by your business phone system provider?   https://www.youtube.com/watch?v=6Pu_0H3nIt8 This can make it difficult to understand and compare multiple business phone provider prices because in...

Our world is getting more and more complicated. Consider this: it is estimated that until 1900, human knowledge doubled once every 100 years. Then by 1945, it doubled every 25 years. And by 1982, it doubled every year. Now, experts are saying that knowledge doubles EVERY 12 HOURS. Why do I bring this up? Because as the holidays quickly approach, I urge you to take a break from the complexity and “noise” out there, and reflect on the SIMPLE and TRUE things that make life such a joyful journey.  I am reminded of the lyrics to the classic song Happy Xmas (War...