Call Center Solutions

call center featured

Carolina Digital offers a reliable and highly-customizable contact center solution with sophisticated features and functionality for a broad range of call centers – on-premises or in the cloud. With minimal upfront capital costs and the ability to pay for service “on-demand,” enterprises’ can see dramatic cost savings in comparison with competitive products.

 

Through our relationship with Thirdlane,
Carolina Digital offers these Call Center Key Features

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  • Can be deployed on-premises or hosted
  • Integration with Thirdlane PBX, and Thirdlane Multi Tenant PBX provides centralized management and reporting and a full picture of customer interaction
  • Integrated IVR/Auto Attendants – callers can be directed to appropriate queues by following simple voice prompts
  • Automatic Call Distribution (ACD) – callers are routed to the right queues based on the agents skills and availability

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  • Call Queuing – callers never receive a busy signal and can wait in a queue until an agent becomes available
  • Remote Agents – agents can login from remote geographically distributed locations ensuring 24×7 support
  • Monitoring and Reporting – both real-time monitoring and historical reporting provides Call Center management with the necessary tools to access and manage performance and service level
  • Agent and Supervisor web GUIs – agent and supervisor screens provide comprehensive and easy to use tools helping to work from anywhere where internet connection is available

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