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The Secret to Success is Customer Satisfaction

When was the last time you took the pulse of your customers? If you don’t recall, now would be a good time to take a look at your relationship with your customers. Over half of consumers have simply taken their business elsewhere after receiving less than satisfactory customer service according to a report from Microsoft. […]

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Solve 5 Big WFH Challenges with a Cloud Telephone System

Even before the pandemic, remote working was on the rise with an estimated 55% of people telecommuting full-time. However, these days everyone who can work from home is working from home; if not full-time, then at least part-time. What’s more, a recent survey by Gartner found that 74% of CFOs plan on permanently shifting at […]

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Four Rules for a Happier Life

We live in a complex and unpredictable world. Lately, our world has been even more stressful and out of control than ever – or so it seems. In tumultuous times, I center myself with some simple guidelines that I apply to my personal as well as business life. I am sharing these rules in the […]

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Survival of Small Business Depends on Digital

It is no surprise that small and medium-sized businesses across the globe have suffered due to the global coronavirus pandemic. What is becoming evident, based on research, is that the companies that are surviving and prospering are making a concerted push toward upgrading their digital technologies to survive. According to a new 2020 Small Business […]

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3 Ways that the Power of Prayer Sustains and Strengthens My Business

These days, you can talk to most people about catastrophes, disasters, calamities, and other terrible things, but mention the word “prayer” and the conversation often comes to a screeching halt. Some people call this political correctness. I call it misguided. The way I was raised and where I come from, prayer does not mean trying […]

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Carolina Digital Phone Now Offers Professional Voice Recordings

Here’s a fantastic service for anyone looking for professionally recorded business telephone system prompts, greetings, and more. Carolina Digital Phone has partnered with Snap Recordings, the leading online provider of professional voice recordings for business telephone systems. You can now order custom voicemail greetings, promotional on-hold messages, announcements, prompts, or any other type of telephone […]

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“Up, Up and Away!” 5 Reasons Your Business Needs a Cloud Contact Center

Recently, we highlighted that during the coronavirus pandemic many businesses with legacy (on-premise) contact centers are struggling to pivot to a remote working setup. As a result, they are being inundated with unhappy customers who, instead of speaking to a human being, are being put on hold and told that “their call is very important” […]

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How Covid Changed the World

So, your business was humming along nicely. Then, all of a sudden, COVID-19 reared its ugly head and threw the world into a tizzy. Almost overnight, companies were scrambling to find solutions to run their business remotely. The idea of having your employees work remotely is not a new concept, nor is having your team […]

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Here’s Why Cloud Phone Systems Are Now Essential

Cloud-based phone systems have been viewed as important and valuable for a while now. However, in the last few months with the coronavirus pandemic, this perception has evolved, and a growing number of businesses of all sizes — from startups to enterprises — now believe that cloud phone systems are essential. What is the reason […]

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Would You Rather Live in The New Normal or The New Exceptional?

We’ve all heard that we are living in “The New Normal.” It’s a tern tossed about by the news media and anyone else trying to wrap their heads around how much the world has changed seemingly overnight thanks to the worldwide coronavirus pandemic and, not too long ago, the recession of 2007-2009 – often referred […]

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5 Reasons Cloud Phone Systems Are More Secure Than Landline Phone Systems

Security is a top-of-mind concern these days and for good reason. The costs of a data breach can be significant — and in some cases enormous. For example, the Target breach in 2013 ultimately ended up costing the company a cool $162 million. And who can forget the Epsilon breach back in 2011? The price […]

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Why Customers HATE Having their Call Transferred & What to Do About It

A survey by Consumer Reports found that a whopping 70 percent of customers become highly upset — and some outright hate it — when they hear the following phrase (or a variation): “I need to transfer your call.” What’s behind this dread and loathing? Surely, it can’t be the simple act of transferring a call. […]

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Make BLF Your New BFF!

In the business world, there too are many acronyms to try to remember them all. The same goes for electronics. But there are a few that will make your workday so much easier. One is “BLF” which stands for Busy Lamp Field on your IP business telephone. While it doesn’t sound very sexy, the BLF […]

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How Secure is Your Company’s Communication Strategy Right Now?

Let’s face it, COVID-19 has changed our daily routine a lot. We have adapted rapidly and generally with good results. Cloud-based communications have become an integral part of how we do business. While switching to a work from home setup brings many challenges, like finding a suitable workspace and juggling home-schooled kids and pets, one […]

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Cloud Phone System Feature Spotlight: Music-on-Hold

First things first: we all know that customers don’t like being placed on hold, and some of them downright hate it. But what you may not know is WHY customers find this experience so dreadful. As with many things in life, this reaction has less to do with reality and more to do with perception. […]

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8 Reasons Why a Cloud Phone System is a Game Changer for Remote Working

Before the coronavirus crisis, remote working was surging. Now, it is here to stay and will become even more common in the months and years ahead. If your company isn’t gearing up for remote working solutions, you’ll be left behind by your competition. Here are 8 reasons why a Voice over Internet Protocol (VoIP) phone […]

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10 Reasons to Why Your Business Should Move to the Cloud

Businesses have been using telephones as a tool since the telephone was invented. While there have been advances in the telephone industry over the years, the basic concept has not changed much for over a hundred years. It wasn’t until well into the 20th century that we began to move away from the analog telephone. […]

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The Dangers of Accepting “The New Normal”

January 2020 seems like a lifetime ago for many of us. For business owners, it may feel like a good deal longer. But that’s the last time many of us can remember operating under normal parameters before COVID-19 changed everything. For months we’ve had to cope with crippling uncertainty and ulcer-inducing anxiety. They’ve had to […]

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Cloud Phone System Feature Spotlight: Auto Attendant

One of the most important — and also the most loved — features of a cloud-based phone system is Auto-Attendant. Much more than an answering machine, Auto-Attendant is an automated, sophisticated, customizable, and VERY easy-to-use virtual receptionist. Key Benefits Here are some benefits of Auto-Attendant that will make your team wonder how they managed without […]

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5 Secrets of Turning a Crisis into an Opportunity for Success

At the height of World War II, Sir Winston Churchill said, “Never let a good crisis go to waste.” Think about it. On the surface, what possible good could arise from a crisis? The answer is that it gives us an urgency to examine and rethink how things are working and how we can improve. […]

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Why BYOD for VoIP is a Must!

When you’re hosting a party, the acronym that fills your heart with joy is “BYOB,” which stands for “Bring Your Own Beer” (or other preferred adult beverage). But if your company is planning on upgrading to a VoIP phone system, there’s a different acronym that is even more worthy of your love: BYOD. BYOD stands […]

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Is Your Business Hot-Desking? Then You Need a Cloud Phone System

As we emerge from the COVID-19 lockdown, millions of people are preparing to return to the corporate office (and many have already started the migration). However, we are likely to see a significant shift in the workplace landscape: the popularity of hot desking. What is Hot-Desking? Hot desking refers to a layout in which employees […]

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Study: Most School Districts Failing to Support Students During COVID-19 — and How We Can Help

On the educational landscape, typically students fear getting an “F” on an assignment or test. However, an eye-opening new study reveals that most school districts around the country are not making the grade during the coronavirus pandemic. The study carried out by the Center on Reinventing Public Education (CPRE), looked at the policies of 477 […]

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A Brief History of VoIP and Why You Need it Now

Since the beginning of recorded history, communication has been an essential part of everyday life. From individuals to major corporations, hospitals, and schools, being able to share information is critical. But we’ve come a long way since cave drawings, the adaption of the modern alphabet, and smoke signals. A communications revolution began with the invention […]

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Do This Before You Reopen Your Business

As businesses worldwide begin coming out of their coronavirus induced hibernation, the world is a very different place. Having a plan for reopening your business is imperative. Also critical is having a plan to communicate with your customers what to expect. Even before they walk in your door, your customers are faced with a laundry […]

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The #1 Mistake Businesses Make When Buying a Cloud Phone System

Learning from our own mistakes is smart. But learning from the mistakes of others is wise — and also a heck of a lot less painful, tragic, awful…you get the picture. If your business has decided to switch from your conventional landline phone system to a cloud phone system, here is the biggest and costliest […]

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What NOT to do When You Move to the Cloud

Cloud migrations have been increasing rapidly in the wake of the COVID-19 pandemic. Recently, companies have been moving more data, services, and applications to the cloud as a means to become more streamlined and productive. Businesses migrating information to the cloud is not a new trend. The move toward cloud adoption, however, has been picking […]

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Take a Good Look at Your Remote Work Infrastructure or You’ll Be Sorry

Many municipalities were caught off-guard when the COVID-19 pandemic required them to make a swift change to remote work. Businesses at all levels, but particularly in local government, were forced to address a host of concerns from a shortage of secure infrastructure and increased risks of cyber-attacks to untrained staff managing critical information without the […]

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5 Things Leaders Never Do In A Video Meeting

Now that it has been a few months since the COVID-19 pandemic forced many of us to change our daily routines, it’s time for a refresher course in video conferencing etiquette. If sweatpants have become your new office attire, and your daily commute has moved to a stroll from the bedroom to the kitchen to […]

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Greensboro Strong – Support Local Businesses

Carolina Digital Phone is proud to be a locally owned Greensboro NC business. We share in the struggles of our neighbors, friends, family, and community as a whole. While we welcome peaceful protesters working towards a change, we will never welcome violence and hatred. Randomly attacking local businesses that are already struggling to stay afloat […]

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How to Future-Proof Your Business

The global demand for cloud-based communication has been increasing at a rapid pace recently. It is estimated that the global cloud PBX market will grow at a compound annual growth rate of nearly 13%, reaching a value of 6.36 billion dollars by 2027. If you don’t switch to cloud communications, your competition will have an […]

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Charting a Course to Safely Restart the North Carolina Economy

With signs that the worst of the coronavirus pandemic may finally be receding into our rearview mirror, it’s time to focus our attention on restarting North Carolina’s economy. But where do we start on the roadmap to recovery? Certainly, we don’t want to do anything to fuel the second wave of potentially more severe infections […]

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Is Your Business Delivering the 3 R’s of HIGHLY PROFITABLE Phone-Based Customer Support?

We all know that in recent years, an increasing number of customers — especially millennials — want text-based customers support, such as live web chat, email, mobile SMS, and online knowledge portals. Long Live the Phone However, this doesn’t mean that customers are anti-phone. On the contrary, research by customer feedback platform company Usabilla found […]

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Is the Kitchen Table the New Work Cubicle?

Will your morning commute from home to the office be forever replaced with a bleary-eyed stroll from the bedroom to the kitchen in your fuzzy slippers? Maybe — the COVID-19 pandemic has forced businesses to rethink how to manage their employees and remain productive, and a physical office setting isn’t a necessity anymore.   Notable employers […]

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5 Reasons Why a Cloud Phone System is FAR BETTER than a Landline+Smartphone for Your Remote Workers

Regardless of the size of your business, there’s a very good chance that you either have some staff working from home right now, or you’ll have some staff working from home in the near future (if not exclusively, then partially). This has nothing to do with social distancing, and everything to do with the fact […]

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How COVID-19 Makes Small Businesses Better

Is your company ready for not just survival but growth as we enter the “new normal” after COVID-19? Withstanding the weeks of change and uncertainty have given businesses some challenges, to say the least. But as multiple states reopen in phases, there are some promising lessons we can learn. It would be quite a stretch […]

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Still Unsure About Switching to a Cloud Telephone System? Read This Now!

If you are a business owner or executive, then obviously you want to find ways to save money — especially these days with so much uncertainty about the future. Switching from a landline telephone system to a cloud telephone system will save your business anywhere from around 20%-50% per year (and possibly more). Plus, your […]

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10 Great Things You May Not Know About Our Softphone App

There is growing — but cautious — optimism that the very worst of the coronavirus pandemic is behind us, and we can start looking forward to a summer filled with fishing, golf, barbecues with family and friends, and other things that make life worth living. And speaking of inspiring news, here are 10 great things […]

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You Must Have Thermal Analytics For Your Business To survive

As the world advances toward reopening from the COVID-19 pandemic, your business needs to be prepared. Carolina Digital Phones has solutions to your communication needs through our dependable, affordable Voice over Internet Protocol (VoIP) telephone services. Our partners at AT&T IoT (Internet of Things) are preparing integrated solutions for businesses with public spaces in need […]

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work-at-home-with-dog

The Time for Action is Now: A Wake-Up Call for Business

This week, Twitter announced that many of their employees will be allowed to work from home not just for the duration of the coronavirus pandemic shutdown, but forever. Other companies are grappling with when to reopen their physical offices and, how many of their employees to allow to work remotely. Barclays and JPMorgan Chase & […]

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If Your Business Isn’t Working Remotely, You’re Doing It Wrong

In recent years, remote working has become increasingly popular among both small businesses and large enterprises. Yet, some managers and business owners have been reluctant to implement remote working (or hybrid remote working which is a mix of home-office/in-office), because they don’t see the advantages and mistakenly see the move as a downgrade. However, research […]

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Why Carolina Digital Phone is the Best at What We Do

With roots going back to the late 1980’s, Carolina Digital has been a proud North Carolina Based company providing unparalleled customer service to customers big and small. Nicky Smith, our company’s founder and CEO, has always been very philanthropic and pro-North Carolina business. Our vast knowledge of the Voice over Internet Protocol (VoIP) industry sets […]

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Five Facts to Learn from Telehealth Early Adopters

Medical institutions and professionals are constantly looking for ways of evolving and being able to give the best possible healthcare and treatment to patients. The need for more readily accessible healthcare is growing. One in five adults in the United States is believed to live with some sort of mental illness or mental health problem. […]

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Why my Local Community Bank is the best!

When the going gets tough, local businesses get going As a longtime business owner in the Triad, I have always been a big supporter of backing local companies and following the principle of “give where you live.” But as we all know, relationships are a two-way street. And right now, as we grapple with this […]

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Video Conference Security is More Important Than Ever

In today’s current climate, video conference security has become more important than ever before. More people are remote working in light of the coronavirus lockdown. Getting used to remote working isn’t easy. You need to get your routine figured out and you need to get used to the different tools you will be using while […]

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VPN, Personal Online Security, Virtual Private Network

7 Tips to Increase at-Home Virtual Private Network (VPN) Speed

A virtual private network (VPN) encrypts traffic between a device (e.g. computer, laptop, tablet, or smartphone) and a network. Since hackers don’t have the encryption key, they can’t snoop and steal data. That’s the good news. The bad news is that because millions of people are working from home right now due to the coronavirus […]

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successful office workers

10 Tips to Engage, Motivate and Energize Your Remote Workers

Right now, tens of millions of people who would otherwise be working in a corporate office are working from home. This is a good thing. If the COVID-19 pandemic happened 20 years ago, remote working would be far less viable of an option. Yes, people had internet at home back then, too. But connectivity speeds […]

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crowded office

The Remote Working Era has Arrived. Is Your Business Ready?

While we aren’t out of the woods yet, there are some glimmers of hope that we may have past the peak of the coronavirus pandemic. However, once the recovery takes root and starts to gain momentum, some things aren’t going to go back to the way they were. And one of the most significant shifts […]

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Local Economy Reboot 2.0

As COVID-19 continues to sweep across the United States, government bodies, commercial organizations and individuals are already looking forward to how we’ll build a new future. The impact of COVID-19 may be unprecedented in living memory, but the compassionate and courageous response is nothing new. Like everyone, my outlook has been changed by COVID-19. As [...]
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There is good news. You just need to look for it.

 

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COVID-19 Crisis: 3 Reasons Why America Will Triumph

The look on people’s faces is asking the same thing: How could this happen so rapidly? In just a few weeks, we have gone from being advised to wash our hands properly -- which, frankly, is something that we should always be doing regardless -- to being ordered to stay in our homes for all [...]
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Positive News Stories You May Have Missed During The Coronavirus Outbreak

In a rare move – one that has only been done four times for the monarch – the Queen delivered a speech to the country amid the Coronavirus pandemic. Speaking from Windsor Castle in a pre-recorded message where only one camera person wearing protective clothing was present, the Queen rallied the country saying we will […]

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Tips About Can The Internet Handle All The New Traffic? From An Industry Expert

The Last Mile The final piece of the puzzle that dictates how the internet works is what we refer to as the Last Mile. The last mile is the way in which your connection at home functions. It’s designed to ensure each person can access data as efficiently as possible, but there are problems here […]

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Cloud-based Phone and Zoom

Working from home has quickly become the new normal for many people. Remote working has been an effective way for people to continue to run their businesses, even in these uncertain times. It’s been a great time to discover new ways of working and new tools, allowing everyone to stay connected and keep business running […]

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COVID-19 Reveals the Benefits of Remote Work Solutions

Since it first emerged in China last year, the coronavirus has spread rapidly across the globe. To slow the spread of this disease, many U.S. states and municipal governments have either ordered or recommended that individuals stay home as much as possible and avoid contact with others. This has interrupted work for many businesses, who are […]

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A Guide to Managing Your Remote Workers

In the current times, many businesses and institutions have implemented remote working. Although many companies already offered the opportunity to their employees to work remotely from their homes before the virus, now more people are having to do it with the international lockdown. But by separating employees and having to deal with the challenges of […]

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America 2.0 – When The Global Pandemic Is Over

Right now, we are living in uncertain times resulting from a global pandemic. There is fear and even panic resulting from this virus and the resulting aftermath. Many are sick, some have died, many more are at risk, food and savings are scarce for some people, some have lost their jobs or at least their […]

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America 2.0 – When The Global Pandemic Is Over

Right now, we are living in uncertain times resulting from a global pandemic. There is fear and even panic resulting from this virus and the resulting aftermath. Many are sick, some have died, many more are at risk, food and savings are scarce for some people, some have lost their jobs or at least their […]

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Success Story: Christ United Methodist Church in Greensboro

The team at Christ United Methodist Church in Greensboro is simply amazing, and now their efforts are needed more than ever. Indeed, a survey by the Pew Research Center revealed an unexpected impact of the coronavirus crisis: more Americans are turning their attention — and some of them for the very first time — to […]

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5 Best Techniques for Working at Home

Welcome to lockdown! This is a weird time for everyone, and that’s putting it lightly/ so many of us are used to waking up early and rushing through morning exercise, breakfast, a coffee or two, and even kissing our partners on the cheek goodbye. Often, we may not see our family before leaving the house. […]

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Involuntary Confinement

The business executive had a busy life. He would get up at 5 AM every day to go for a run around the neighborhood. After his run, he’d take a shower, make a pot of coffee, and then he’d rush to the train station for a tedious 45-minute commute to the office. When work finished […]

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Success Story: French West Vaughan Working Remotely

A couple of weeks ago, our customer French West Vaughan was gearing up to transition their staff to work remotely, when they ran into an unexpected challenge: two of their key people responsible for answering calls didn’t have a wired network in their home office. As a result, they wouldn’t be able to use their […]

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Working From Home Productively & Comfortably

Keeping your business up and running amidst the current pandemic sweeping the globe can seem like a somewhat impossible task, as there are so many obstacles that appear to stand in your way thanks to measures such as social distancing and working from home. However, there are several ways that you can continue to operate […]

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10 Steps To Help Your Business Survive and Thrive

Whether you’ve recently launched a startup or you’re the CEO of an established organization, these unprecedented times caused by COVID-19 have erected several unique obstacles. On a brighter note, though, it also creates the perfect landscape for opportunistic entrepreneurs that are willing to go the extra mile. With the right strategy in place, your business […]

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Not an April Fools’ Gag: We Are SERIOUS About Our Free Offer to Support Remote Workers

Given the serious coronavirus pandemic, this year Google has decided to skip its April Fools’ Day gags. And speaking of taking things seriously: at Carolina Digital Phone, we are very serious about doing our part to make things better for businesses during this difficult time. That is why we have launched a special FREE OFFER […]

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Working at Home with Pets

With all the virus-related doom and gloom in the media, you could think that NOTHING good is happening in the world. But you’d be wrong. As with any catastrophe, there’s always a silver lining. And in the current crisis, it’s spending more time at home with your pets. With the rise of “stay at home” […]

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Gates County Government Deploys Hosted Phones with Success

Our customer Gates County contacted us when the IP phones that their employees took home didn’t work. We quickly discovered the root cause: Gates County had Power-Over-Ethernet (POE) in their corporate office. This technology allowed them to power all IP phones without the need to plug each one into a wall outlet. The same ethernet […]

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Embrace A Remote Work Model

The COVID-19 pandemic has left many businesses having no choice but to work from home. For some companies, this may be a relatively easy switch. Others might well be panicking about how to (quickly) deploy a remote operation. The good news is it isn’t too late to equip yourself with the right tools, practices and […]

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Where is the Power Supply?

Working remotely has its challenges, especially when you usually rely on your office IT supplies to help you keep everything up and running! I work in medical supplies sales and need an IP based phone to do my job, so I was worried when my boss asked us all to work from home for a […]

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FREE Working Remotely Solution to Help You Stay In Business

Get Your Team Back to Working Remotely from Home With Carolina Digital Phone's Cloud-based Telephone Service. Get your business back online tomorrow! To help small businesses get back in business during the Coronavirus outbreak, Carolina Digital Phone, a local Greensboro, North Carolina based business wants to help you! If you have been waiting to move [...]
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Working From Home With Children

It’s comforting to know that we’ve all been thrown into the same situation as everyone else in the world. However, suddenly working from home for the foreseeable future seems like a blissful and satisfying situation for some people, but a terrifying and painful situation for others. So regardless of what industry you work in, how […]

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Uplifting Message to Millions from Joel Osteen

During uncertain times we need to have a positive influence on what we do daily. Enjoy Pastor Joel Osteen giving uplifting message during these hard times to over 4.6 million viewers today. He has answers for how we can seek positivity when there is a lot of negativity in the world. Well worth sharing!   […]

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A Message from Carolina Digital Phone’s CEO Nicky Smith on COVID-19

To Our Valued Customers: With the novel coronavirus (COVID-19) spreading around the globe so rapidly in recent weeks, I am taking this opportunity to share with you the key actions that we are taking in response: maintaining business continuity, maintaining high availability of services, offering our mobile app for remote workers, and introducing our next […]

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Help, My Cat Has Coronavirus

Working from home is not for the faint of heart. Where is the motivation to set the alarm in the morning? Wearing pants has become optional. I sit down to work and then remember the dishes in the sink, the lightbulb that needs to be replaced, and the plants that need watering. Pets become both […]

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Carolina Digital Phone Earns 100th 5-Star Review from Satisfied Customers

Carolina Digital Phone, a leading hosted VoIP and telecommunications firm based in North Carolina that serves businesses, government agencies, non-profit organizations, and academic institutions nationwide, is proud to announce that it has received its 100th 5-star review from satisfied customers. The verified reviews, which were provided by customers through multiple sites including Google, Facebook, the […]

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Helping the Medical, Education and Non-Profit Organizations impacted by the Coronavirus

We Are Helping the Community by Offering 3 Free Months of Cloud-Based Services for Organizations impacted by Coronavirus All Healthcare providers, Schools (K-12 and Community Colleges), and Non-profit organizations who are new customers and impacted by COVID-19 get free access to Carolina Digital Phone's full feature Cloud-Based Telephone Services. This includes 16 participants per video [...]
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The 3 Worst Pieces of Business Advice I’ve Ever Received

Anyone who knows me in my personal or professional life knows that I’m an incurable optimist. This doesn’t mean that I don’t face problems and challenges head-on, because I certainly do. And it also doesn’t mean that I “sugar coat” truth, facts or reality. Sometimes things aren’t good. And occasionally, they’re downright bad. But it […]

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4 Reasons Why Landline Phone Systems Snap, Crackle and Pop — and What to Do About It

As we blogged about recently, the HD audio quality on business-grade cloud telephone systems is superior to landline phone systems, because the former uses wideband technology and the latter uses narrowband technology (learn more here). Today, we’ll look at another key reason why a growing number of businesses are upgrading to a cloud telephone system: […]

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Carolina Digital Phone Gives Back to the Community

As part of our longstanding commitment to give back to the community and help make a lasting positive impact in the lives of our neighbors, we are delighted to announce that we are once again donating our expertise, equipment and services as part of the acclaimed Extreme Nonprofit Makeover program. Now in its 16th year […]

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20 Years of Providing Cloud-Based Telecommunications Solutions and Local Customer Service

Carolina Digital Phone is proudly celebrating 20 years of providing state-of-the-art cloud-based telecommunications solutions and dedicated local customer service to businesses, government agencies, non-profit organizations, and academic institutions in North Carolina and across the nation. Commented Nicky Smith, Carolina Digital Phone’s Founder and CEO: “When we first opened our doors, cloud-based telecommunication solutions were still […]

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Here’s Why Audio is Better — not Worse — After Switching to a Cloud Telephone System

Some businesses that want to reap the many advantages of switching from a conventional landline telephone to a cloud telephone system — such as saving thousands of dollars a year, connecting their remote workforce, seamless scalability, business continuity, and the list of goes on — are nevertheless hesitant to do so, because they fear that […]

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It’s Not Fake News: Trump’s Pro-Business Agenda is Working

A well-established tenet is that it’s unwise to mix business and politics. However, there are exceptions to most rules, and this is one such instance because this article is about both business and politics. To start with, when it comes to politics, we are living in a very confusing and contradictory age. Despite the proliferation […]

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5 Ways that Cloud Telephone Systems have Revolutionized Business Communication

These days, the word “revolutionized” gets thrown around rather loosely. It’s used to describe everything from kitty litter, to air fresheners, to apps that can help find a lost TV remote control (OK, that’s pretty useful, but revolutionary?).  However, there are situations when labeling something revolutionized isn’t fluff and hype: it’s an honest, objective assessment […]

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5 Business Technologies that are Essential in 2020

The year was 1991. The nation’s movie lovers flocked to see Naked Gun 2 ½: The Smell of Fear (and after demanding their money back, took in The Silence of the Lambs). In pop music, C&C Music Factory promised to make us sweat, Madonna pledged to justify her love, and Bonnie Raitt gave us all […]

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5 Ways that a Cloud-Based Telephone System Increases Net Promoter Score (NPS)

While strategic marketing and advertising are effective ways of reaching new customers, nothing is as powerful or profitable as good, ol’ fashioned word-of-mouth referrals. Consider these eye-opening statistics: Customers acquired through word-of-mouth referrals have a 37% higher retention rate vs. non-referrals. (Source: Deloitte) Customers acquired through word-of-mouth referrals are worth 16% more in profits vs. […]

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3 Clear Benefits of Hosted Telephone for Small Businesses

Communication affects every part of your business. From reaching to new clients to interacting with customers, efficient communication ensures your business will reach its goals. Because of this, turning to Cloud-based Hosted Telephone Service can help your business grow by offering three distinct improvements over the standard phone system. Learn here about all three and […]

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5 Reasons Why it’s Smarter to Choose Cloud-Based Telephone Specialist vs. Generalist

When we consult with a surgeon, while seated on the examination table we don’t expect them to try and sell us a timeshare (“you’ll love the ocean view!”). When we board an airplane, we don’t expect to hear the captain get on the intercom and invite passengers to stop by the cockpit to purchase a […]

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5 Reasons Businesses Are Moving to Cloud based Telephone Services

For years, businesses have relied on traditional landlines to enable their customers, colleagues, and other stakeholders to communicate with one another. It’s a tried-and-tested method that works. Today, though, the world is moving towards cloud-based telephone services: ordinary voice-based calls routed through the internet instead of landlines. These systems offer a host of benefits that […]

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Dialpad compared to Carolina Digital Phone

When it comes to hunting out modern-day solutions to drum up growth within your business, you can often find yourself in a minefield of options without any serious guidance as to what can serve your company best. One solution that is becoming more and more popular with each passing year is that of VoIP service […]

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Cloud-based Telephone Services for Accounting Professionals

Every Accounting Office should be using a cloud-based Telephone Service If you operate an accounting or bookkeeping firm and want more control over your communications, Carolina Digital Phone can help. With us, you get a local partner, dedicated to providing you with mobile communications that seamlessly integrate with your existing web infrastructure. When you choose […]

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Why County Governments are Choosing Our Hosted VoIP Solution

As noted by GovTech.com, county governments across the country are increasingly leading the way when it comes to deploying advanced technologies that matter and make a difference to everyday citizens. And one of the most important ways they are demonstrating technological, governance and civic leadership is by switching to a hosted VoIP phone system (a.k.a. […]

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5 Reasons Why a Cloud Phone System is a MUST for Sales Reps in 2020

Whether they’re selling swimming pools or semiconductors, what do the world’s most successful sales reps have in common? They’re self-motivated. They’re driven. They’re persistent. They’re persuasive. They’re competitive. And perhaps most importantly: they rely on potent (and beloved) tools like a cloud phone system to help usher customers forward across the buyer’s journey. If you […]

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Porting Your Number to A Cloud-based Service Provider

Switching providers and services is a pain. At home, we all know that we should be switching insurance, utilities, cell phone, internet, and other services providers every time our contracts run out. You should never stick to the same provider out of loyalty. Their costs are often hugely inflated in the second year, as all […]

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3 Key Factors Driving VoIP’s Booming Growth

The VoIP industry is booming — and there is no slowdown in sight: VoIP is now the fastest-growing industry in the U.S. (Source: IBIS World) Between 2017-2021, the global VoIP services market is projected to increase 10% (Source: Research & Markets) By the year 2020, there will be an estimated 204.8 billion corporate subscribers of […]

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5 Tips to Make Voicemail Work FOR Your Business Instead of AGAINST It

Once upon a time, a thing called voicemail arrived on the scene — and it was great. Callers and recipients loved the convenience, the efficiency, and the results. Voicemail could do no wrong. Well, things have changed since then. These days, voicemail is generally regarded as a necessary evil; or by some people (especially millennials) […]

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Get Local Support for your Cloud-based Communications

Can you trust big companies to meet your telephony needs as a small business owner?  Probably not!  Most large companies offer generic, cookie-cutter products that do not meet the specific needs of your business. Their goal is to churn out as many services as possible and charge high rates to cover their capital costs, not […]

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Want SIP Trunks or Hosted Seats for your Business?

Are you still using your legacy phone system? Many businesses today are. We spend our days communicating with clients, suppliers, customers and investors over email, using online chat, and on the telephone. While in 2018 less than 50% of Americans had a landline phone at home, instead preferring to be wireless, using their smartphones for […]

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In Sales? Are you IPAing Today?

What do you think of, when you think of the titular ‘salesperson’ achieving success and sweet-talking his or her clients? We might see a person with a certain kind of stride, an overconfident kind of swagger, a smooth vocabulary with many imperative phrases that incentivize a sale. This might look very impressive to those hoping […]

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4 New Year’s Resolutions for Your Business in 2020

As a new year approaches, it’s time to relax, unwind, spend time with family and friends — and of course, make some New Year’s Resolutions that inspire us to make some positive changes in the year ahead. However, New Year’s Resolutions aren’t just for personal aspirations. They’re also for business goals. With this in mind, […]

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5 VoIP Predictions for 2020

As we get ready to say goodbye to 2019, let’s gaze into our crystal ball and look at 5 VoIP predictions for the year ahead: Prediction #1: A record number of SMBs will cut the cord and switch to a hosted VoIP phone system. Over the last several years, SMBs have been switching in droves […]

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Don’t get mad, Get in the cloud with your telephone services

Picture the scene, a successful North Carolina based business owner wants to add some new features to her existing phone service. Her clients expect to be able to get in touch with her whenever they need to, so all she wants is out of hours call handling and calls to be forwarded to her cellphone. […]

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The “3 R’s” of Our Customer Service Commitment

Recently, we published an article highlighting the unfortunate fact that North State is being acquired by Segra. Why “unfortunate”? Because not only do we expect to see many hard working and loyal North State employees get laid off in the coming months, but also because this is probably going to be bad news for North […]

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Cloud-based PBX – Top 7 Marketing Advantages Compared to a Traditional Telephone System

A hosted Cloud-based VoIP System or Hosted PBX services provide many significant advantages over the purchase or use of a traditional telephone system because they furnish advanced telephone system features as a service over the Internet. Many of those advanced features are expensive to deploy as part of a telephone system. Hosted PBX service is […]

Segra Acquisition of North State Communications

Why North State’s Merger with Segra is Great News for Shareholders — but Probably Awful News for Workers and Customers On December 9th, High Point, NC-based North State Telecommunications Corp. announced that it has agreed to merge with a subsidiary of MTN Infrastructure TopCo, Inc., which together with its other subsidiaries does business as Segra. […]

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How Much Does an Office Phone System Cost?

Most small businesses are looking for ways to save money or reduce costs. Even those that are doing well, are keen to spend money wisely and never want to spend more than they need to. One significant expense that you might wonder if you could do without is your office phone system. A PBX phone […]

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Carolina Digital Phone’s Hosted VoIP Phone System for Accounting Firms

Driven by strong economic growth, rising equity markets, and an increase in auditing, regulatory and compliance burden, the U.S. accounting industry is booming. According to research by IBISWorld, over 95,000 accounting organizations employ nearly 560,000 people, and generate over $114 billion in annual revenues. Industry Disruption At the same time, the accounting industry is under […]

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Local Hosted VoIP Company

In business, one of the main key factors to success is to keep costs down and to keep all expenses to a minimum without compromising on any quality down the line. Costs vary from brand to brand but when it comes to the main factors of business, it boils down to the very vital concept […]

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Why Businesses are Switching to Our Hosted Cloud Contact Center Solution

In today’s hyper-competitive business landscape, consistently delivering exceptional customer experience (CX) isn’t just important — it’s essential. Consider these eye-opening statistics: One-third of customers say that they would consider switching companies after just one instance of bad customer service. (Source: American Express) 56% of customers say they have stopped doing business with a company because […]

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Static on the Phone Line

Static on the phone line used to be a pretty common problem. Most of us have experienced poor quality calls at some time. You might have even experienced the bizarre phenomenon of being able to call the other side of the world without any issue. Speaking on a perfectly clear line, hearing them as well […]

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My Internet is Out! What can I do?

4 Ways to Keep Your Hosted Phone VoIP System Running During an Internet Outage While it doesn’t happen frequently, there are occasions when your business may temporarily lose internet connectivity due to issues with your Internet Service Provider (ISP), or problems/damage to underground cables. However, this does NOT mean that you will lose access to […]

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Is 3CX Really Free?

No, nothing is ever really free, even if it might seem that way at first glance. Many businesses today are making the move to cloud-based telephone services, and you might be tempted to do the same. Most cloud-based services run on either a SIP trunking or VoIP protocol, basically using virtual connections, instead of wires […]

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5 Signs that it’s Time to Upgrade Your Business Phone System to the Cloud

There are many situations in life when all signs point to a change for the better. When we heed these signs, we’re always rewarded. When we ignore these signs, we always regret it — and wish we had a time machine to “know then what we know now.” With this in mind, if your business […]

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My Telephone Equipment just Died

Traditional phone lines have had their time. They are over. Dead. Sure, they have had advantages in the past, and you might be fond of your on-premise PBX and equipment. But, if you want to take your company into the future, taking your telephone systems into the cloud can be a big step forward. Do […]

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How Our Geo-Redundancy Infrastructure Drives High Availability

At Carolina Digital Phone, we know how essential it is for our customers to communicate with anyone, from anywhere, and at any time. That is why we utilize a state-of-the-art geo-redundancy infrastructure to drive high availability (HA). Below, we explain how this technology works, and why it is so beneficial for our customers. What is […]

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Happy Thanksgiving from Carolina Digital Phone

As we mark another Thanksgiving Day, I would like to take this time to share some of the things that I’m grateful for: Our Customers Our customers are the lifeblood of our company — always have been, and always will be. We are so thankful for their support, loyalty and friendship. It means the world […]

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North Carolina Based Carolina Digital Phone Voted #1 Best in Overall Customer Satisfaction

Don’t let Your Telephone System Cause Poor Customer Service

This just in; customer service is fundamental to success! Okay, so that might not be news (at least we would hope not), but did you realize that businesses currently lose around $75 billion to poor customer service? Many companies perform so badly here that around 67% of customers are becoming what’s known as ‘serial switchers.’ As if that […]

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Three quarters of small businesses have been significantly affected by internet outages

Effects of Internet Downtime to Your Organization

You only have to glance around you at a coffee shop to notice that we’re more heavily dependent on technology than ever before. While many of us use our phones to catch up with friends and keep abreast of the news, businesses rely on the Internet for a whole host of reasons. Even the briefest […]

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Does Your Business Need to Switch to a Hosted VoIP Call Center?

In theory (which is always an ominous way to start an article) a call center is supposed to help businesses save money, improve productivity, increase compliance and governance, and most importantly: enhance customer experience and satisfaction. However, many businesses that use a conventional premises-based PBX to support their call center aren’t reaping these rewards. Here […]

Having A Disaster Recovery Plan for Business Communications

There are situations beyond our control that can have a negative effect on business operations. This includes natural disasters, as well as malicious hacks. Nevertheless, rather than sitting back and doing nothing, you need to make sure that you are prepared. You can take active steps to make sure that your business does not suffer. […]

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Best Practices for Implementing an Auto Attendant

In order to ensure that your auto attendant service attains the goal of boosting customer satisfaction levels, you need to make sure you consider a number of different factors, including everything from the format and length of the greeting message to the number of menu options and the order they are placed in. With that […]

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Agreement Reached on Robocall Prevention Legislation

On Friday, November 15, 2019, it was announced that an agreement had been reached on legislation to fight back against the growing number of robocalls in the US. Six legislators have been working around the clock to try and move the proposed bills through the legislative process. Friday’s announcement was a considerable step in the […]

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New Member of the Triad Business Journal Leadership Trust

Nicky Smith, President of Carolina Digital Phone, Invited to Join Triad Business Journal Leadership Trust Triad Business Journal Leadership Trust is an Invitation-Only Community for Top Business Decision Makers in the Triad  PRESS RELEASE: GREENSBORO, NORTH CAROLINA— Nicky Smith, President and Founder of Carolina Digital Phone Inc. has been invited to join Triad Business Journal […]

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Why You Should Post Good Reviews on Businesses You Do Business With

The age of technology has given us a world of information at our fingertips, for some of us though we take for granted the importance of the information we do have available to us and how we can add to this to make it more beneficial. In today’s world, we seem to follow the same […]

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How to Choose a Cloud-Based Phone Service for Your Business

Cloud services have drastically changed the modern business landscape. With easy access to business-critical services over the internet, it’s made running your company cost less and more accessible. However, choosing the right services can be quite a challenge, especially with the overwhelming number of choices available. One of the most widely-used cloud services today is […]

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Driving the Growth of Cloud-Based Phone Services in North Carolina

Over the last few decades, growth in the cloud-based (VoIP) phone service industry has been massive. Here are some of the statistics:  By 2020, VoIP will have approximately 204.8 billion subscribers worldwide. (Source: Future Marketing Insights) VoIP is the fastest-growing industry in the world. (Source: IBISWorld) Total revenues for U.S. VoIP service providers reached $14 […]

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Cloud Technology in the Legal Industry

According to research by IBISWorld, the law firm industry in the U.S. has grown over the past five years at an annual growth rate of 2.3%, and in 2019 surpassed $330 billion in total revenue. There are over 440,000 law firms that support over 1.3 million jobs, with operators ranging from sole practitioners with a […]

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Cloud-Based Telephone System for Auto Repair Shops

According to research by IBISWorld, the size of the auto repair industry in the U.S. has surged to $69 billion dollars a year, driven by more than 271,000 businesses — from single-location shops to large nationwide franchises — who collectively provide over 577,000 jobs in communities and cities from coast to coast. No Slowdown in […]

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Carolina Digital Phone Hosted VoIP Phone System for HVAC Companies

Carolina Digital Phone’s Hosted VoIP Phone System for HVAC Companies The HVAC industry in the U.S. is booming! According to research by IBISWorld, total revenues in 2019 surpassed $97 billion on the strength of more than 112,000 HVAC businesses of all sizes — from small local contractors to large multi-state enterprises, who collectively employ over […]

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5 Signs It’s Time To Upgrade Your Business Communications

Communication is vital in any business. Whether you are talking to customers or internally to employees, ensuring your company has an efficient and reliable local service provider is essential to make sure business operations run smoothly. Fortunately, communication technology has been advancing in recent years and in turn, giving your company more options for improving […]

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Hosted VoIP Phone System for the Roofing Industry Contractors

Carolina Digital Phone’s Hosted VoIP Phone System for the Roofing Industry According to research by IBIS World, the market size for roofing contractors has surged to $41.9 billion a year, which represents a 5.2% increase from 2014 levels. What’s more, the industry is projected to grow 2.1% through 2020, and a survey by RoofingContractor.com found […]

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Hosted VoIP Phone System for the Construction Industry

Across the U.S., nearly 700,000 firms in the construction industry employ more than 10 million people — carpenters, electricians, project managers, site managers, masons, plumbers, welders, glaziers, surveyors, engineers, architects, and the list goes on — who collectively build over $1.3 trillion worth of structures each year. Strong, Ongoing Growth Many of the construction projects […]

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Spectrum Nationwide Internet Outage

October 9, 2019: Spectrum has experienced today a nationwide outage effecting millions of businesses and residential customers in North Carolina, South Carolina, Kentucky, Georgia, Ohio and many mid-western states. When calling Spectrum their Tier 1 Support Team will deny they have a problem, but after being transferred to a higher level technician they will tell […]

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Why Cloud Phone Systems Cost So Much Less than Conventional On-Premises Phone Systems

It’s NOT Too Good to be True: Why Cloud Phone Systems Cost So Much Less than Conventional On-Premises Phone Systems Though we’d rather not admit it, we’ve all suffered the misery of purchasing something that was so inexpensive that it seemed too good to be true — but we went ahead and bought it anyway, […]

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What is IP Strobe Lighting and How Does it Work?

Hosted VoIP Frequently Asked Question: What is IP Strobe Lighting and How Does it Work? Recently, we looked at the basics of IP Paging, and how it is ideal for organizations such as corporations, schools, retailers, manufacturers, and more that need to broadcast announcements to multiple employees in one or more areas. However, what if […]

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Slow Adoption of New Area Code 743 in the Piedmont Triad, North Carolina

Back in 2015, North Carolina approved a second area code (743) for Piedmont Triad. This was primarily down to the fact that there was no more availability for (336) numbers. In North America, each three-digit dialing code can only be used approximately 8 million times. The trouble faced by most states is simply that they […]

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Top Considerations in Choosing a VoIP Provider

VoIP systems play an increasingly influential role in communications and customer engagement. With more and more businesses looking to benefit from modern hosted VoIP services, it’s crucial to know what you’re looking for when shopping around for the best provider. If you’re on a mission to upgrade or update your telecommunications systems, here are 5 […]

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Advantages of Using a VoIP Phone System

Business VoIP systems are becoming a popular option for modern businesses on an international scale. We at Carolina Digital Phone are proud to be able to deliver the best VoIP service that North Carolina business owners can access. Our system is designed to be simple to use, easy to set up and have scalability built-in. […]

Need Technical Support? Getting In Touch With Us is EASY

Recently, we highlighted that the biggest missing piece of the Google Voice for business puzzle, is a severe lack of technical support. Basically, there isn’t any. Businesses that run into problems or need guidance on how to use a calling feature, have two undesirable options: Wade through pages and pages of online help, and hope […]

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Six Tips for Small Business VoIP

In the 21st century, communication is the key to success in business. Whatever the nature, size and scope of your entreprise you need to be able to make the outbound calls that secure new business and facilitate healthy operations while ensuring that when your clients need you, you’re never more than a phone call away. […]

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Business Considerations for Hosted VoIP

Making the change to a cloud based service could be one of the best things you decide to do for your business. However, there are some business considerations you will need to make to ensure this is the right decision for you at this time. Do You Need More Flexibility? Compared to traditional phone lines, […]

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Disadvantages of an In-House VoIP System

VoIP, or Voice over IP, allows users to make phone calls over Local Area Networks, in other words, the internet. This means that conversations can take place anywhere in the world where there’s an internet connection available. However, there are some disadvantages of VoIP to be aware of before deciding to use it in-house. The […]

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Coalition of 12 telephone companies agree to fight robocalls

North Carolina attorney general Josh Stein announced a coalition of 12 telephone companies and 51 attorneys general to adopt a program to fight unwanted robocalls. This program includes 8 principles to protect phone users from unwanted robocalls and make it easier to prosecute unlawful robocall perpetrators. Josh Stein, NC Attorney General: “Robocalls are the greatest […]

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n11 Numbers

An N11 code or N11 number (said as n-one-one) is a special abbreviated dialing telephone number within the North American Numbering Plan, which allows access to special services. Each of these eight numbers prevents 10,000 telephone numbers (from N11-0000 to N11-9999) from being used. Only non-geographic area codes, such as toll-free 800/888/877/866/855/844 numbers and 900 numbers may use N11 as the telephone exchange […]

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Virtual PBX Will Help Your Business Grow

If you are looking for a way to grow your business, increase efficiency and essentially ensure that your company is firing on all cylinders, then a Virtual PBX solution or Hosted VoIP from a local company like Carolina Digital Phone could be the answer. With this option, you will be able to say goodbye to […]

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The Biggest Missing Piece of the Google Voice Puzzle

As we recently highlighted, there are 10 reasons why Google Voice is NOT a business telecommunications solution — and the recent integration of Google Voice with G Suite doesn’t change this. In case you’d like a recap, here are the 10 reasons: No Business Caller ID No Technical Support Number Porting Limitations SMS Problems Feature […]

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How to Budget for a VoIP Migration

Are you currently exploring VoIP Migration in your business? If so, then it’s important to make sure that you understand how to budget for this effectively. There are lots of ways to make sure that you are keeping this under control and approaching it the right way. One of the best ways to make sure […]

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10 Reasons NOT to Choose Google Voice for Your Business

Now that it is integrated with G Suite, there is a lot of buzz these days about using Google Voice as a business telecommunications solution. Unfortunately, some businesses that have headed in that direction have found the experience frustrating, costly and regrettable. Here are 10 key reasons why: 1. No Business Caller ID Every business […]

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How Hosted VoIP Can Make your Law Office More Professional

Communication is key for forward-thinking legal firms. While many law offices focus on attracting local clients, they don’t always opt for local service providers, and this can come at a cost. Local VoIP service providers offer cutting-edge, enterprise-grade telecommunications systems and features with the added bonus of a personal touch. If you’re looking to update […]

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How Carolina Digital Phone can Help your Schools Save Money On Telephone Services

As it stands, school districts across the country are dealing with a budget squeeze. Teachers across the board want to work in an environment whereby they feel they can remain connected, communicating within their building and outside it. For this to be effective, teachers and schools need a phone system that works efficiently, is dynamic […]

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Google Voice for Business: The Positives and Negatives

Great communication is one of the fundamental features of any modern business, which is why all companies naturally want to incorporate the best tech features to achieve the smoothest possible operations on a 24/7 basis. Given that Google is a global tech giant that influences virtually every aspect of your digital communications, Google Voice instantly […]

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What is IP Paging and How Does it Work?

Many organizations such as manufacturers, retailers, schools, car dealerships, medical offices — and the list goes on — need to broadcast messages to multiple employees. Naturally, phoning each individual employee is tedious, time consuming, ineffective, and can even be hazardous if the message is of an emergency or urgent nature. Fortunately, that is where IP […]

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4 Reasons to Choose a Local VoIP Vendor

We all know that all businesses these days need to “think global and act local.” But when it comes to selecting the right VoIP vendor, this wisdom needs an adjustment: “think global and buy local.” Let’s start with the first part of this advice: think global. What this means is that small and mid-sized businesses should […]

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Benefits of Adding a Toll-Free Number to Your Cloud Phone System

While a lot of business communication these days has shifted to email, chat and instant messaging, rumors that the phone has died have been greatly exaggerated. Here are some eye-opening statistics: Calls to businesses are expected to surpass 169 billion per year by 2020, and are 10-15 times more likely to generate a successful sale […]

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Carolina Digital Phone Installs Hosted VoIP Phone System for North Carolina’s Graham County Schools

PRESS RELEASE – AUGUST 16, 2019 – Carolina Digital Phone a leading hosted VoIP and telecommunications firm that serves businesses, government agencies, non-profit organizations, and academic institutions nationwide, is proud to announce that it has installed a state-of-the-art hosted VoIP phone system for Graham County Schools, a K–12 graded school district serving Graham County, North […]

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It’s Easy Being Green: How a Cloud Phone System Makes Your Business Environmentally Friendly

It’s Easy Being Green: How a Cloud Phone System Makes Your Business Environmentally Friendly Reducing your business’s carbon footprint does more than just help protect the environment for future generations — it also demonstrates your community and social leadership, and helps you impress the growing number of consumers who are choosing eco-friendly companies. For example: […]

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Is Your Hosted VoIP Phone System Recording Legally Compliant?

One of the most important features of a hosted VoIP phone system is the ability to record incoming and outgoing calls for quality assurance, security, training, and record-keeping purposes. However, it’s even more important for businesses to ensure that they are complying with prevailing rules and laws, or else they may end up facing fines, […]

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Highlighting Common Types of VoIP Fraud and How We Fight Back!

The good news is that more and more businesses, schools and government agencies are switching to a hosted VoIP phone system, so they can take advantage of key benefits like: Dramatic up-front and ongoing cost savings Seamless scalability in both directions Total mobility Advanced calling features Unified communications Business continuity Integration with other systems in […]

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Why Our Customer Support Has Always Been — and Will Always Be — Based in the U.S

Message from our CEO: A few weeks ago, I wrote a blog to celebrate what is probably my favorite day of the year: the Fourth of July. Since then, I’ve received some nice feedback from our customers and partners, and I wanted to say thank you. Patriotism is about principles and pride, and it runs […]

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10 Essential Questions to Ask Hosted VoIP Phone System Vendors

Your business has decided that upgrading from a costly, inflexible and restrictive on-premise phone system to an agile, advanced and affordable hosted VoIP phone system is the way to go. However, before you can start reaping the rewards of your wise decision, you need to choose the right partner. To help you make this decision, […]

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Why Multi-Location Retailers are Switching to a Cloud Telephone System

While life on the retail landscape has always been challenging, the situation today is even more pressure-packed as supply chains get more complex and difficult to manage, profit margins shrink due to relentless offline and online competition, and customer expectations rise with every touchpoint and transaction. In light of the constant and urgent need to […]

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Understanding the 3 Different Types of VoIP Vendors

Businesses that want to take advantage of an innovate, state-of-the-art business VoIP phone system need to make important decisions such as what type of technology they need, how many users they want to support, what kind of features they want (e.g. video calling, IVR, etc.), whether to add certified IP phones, and so on. Obviously, […]

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Our Mobile App for iOS and Android Extends Our Hosted VoIP Solutions and Unified Communications (UC) to Your Team — Anytime, Anywhere and on Any Device

These days, workers spend much of their time away from their desk — and some of them never come into the office at all. Currently, 55% of workers telecommute full-time, and by the year 2020 this is expected to reach 72%. In fact, 48% of workers don’t even believe that traditional offices will exist by […]

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Hosted VoIP FAQ: What Happens If We Lose Our Internet Connection?

To dramatically lower costs and take advantage of advanced Unified Calling features (e.g. instant messaging, paging, call screening, etc.), a hosted VoIP phone system shares the same network infrastructure that is used for connecting to the internet, browsing the web, sending and receiving emails, transmitting files, and so on. As a result of this integration, […]

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network bandwidth for hosted voip

Hosted VoIP FAQ: “How Much Bandwidth Do We Need?”

Unlike a conventional phone system that requires a separate voice network, a hosted VoIP phone system uses your business’s existing data network — i.e. the one that your team uses for emails, transferring files, connecting to the web, and so on. By eliminating the need for a voice network, you not only significantly reduce CapEx […]

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Memorial Day Remembrance and Thank You

On behalf of everyone in the Carolina Digital Phone family, we would like to honor and salute the fallen American soldiers throughout our history who made the ultimate sacrifice to protect our freedoms and keep us safe. We are forever in their debt, and they are always in our hearts. We would also like to […]

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Porting phone numbers to a hosted VoIP phone system

Hosted VoIP FAQ: Can We Keep Our Phone Numbers?

For many businesses, the idea of being forced to change the phone number when they upgrade to a new hosted VoIP phone system is not just a concern: it is a deal breaker! This is certainly understandable. After all, the last thing that your business wants is for past, current and prospective customers to hear a […]

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Hosted VoIP Phone System Frequently Asked Question: How Does e-Faxing Work?

While much of the discussion about VoIP phone systems focuses on things like cost savings, business continuity, mobile worker productivity, and advanced calling features, there is another aspect that is important to many organizations: e-faxing. Benefits of e-Faxing  There are many benefits of e-faxing, including: It is more secure than scanning and attaching a document […]

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hosted VoIP statistics

Worldwide VoIP Market Projected to Hit $55 Billion by 2025 with North America Leading the Way

A new report from market research firm Global Market Insights is projecting that the worldwide VoIP market will reach $55 billion by 2025. This represents a 175% increase from the current level of $20 billion. Analysts also predict that by 2025, the IT and telecom market will comprise more than 25% of the VoIP industry, […]

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Hosted VoIP Phone System Frequently Asked Question: “What Kind of Support Do You Offer?”

One of the most important questions that any organization must ask before they purchase a hosted VoIP phone system is: what kind of support do you offer? Indeed, while hosted VoIP providers claim to offer post-sales support, this does not mean that all support is the same! Some providers offer superficial support that is basically […]

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Hosted VoIP Phone System Frequently Asked Question: “Do We Need to Buy New Phones?”

If you are considering upgrading to a feature-rich and scaleable hosted VoIP phone system, then you will obviously want to know if you can use your existing phones, or if you need to purchase new phones. As with many questions of this nature, the answer is “it depends.” Before exploring this further, it will be […]

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Attention Ex-Windstream Channel Partners: We Want You to Join Our Team!

Windstream, which filed for bankruptcy in February, has noted that it will cut approximately 15 percent of its channel partners. Those affected will immediately see their commissions stop, regardless of how it negatively impacts their operations, cash flow projections, or reputations. Apparently, Windstream has other items on the agenda at the moment than supporting channel […]

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7 Reasons Not to Buy Your Hosted VoIP Business Phone System from a Big Box Retailer

There are times when it makes sense to hop in the car and head to your nearest big-box retailer, such as when your kids (read: you) want the latest PS4 or Xbox One video game, or when you need to pick up a flash drive to store pictures of your “bucket list” dream trip to […]

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Hosted VoIP Feature Spotlight: 7 Reasons Your Business Will Love Video Conferencing

One of the most popular and useful features of a hosted VoIP system is video conferencing, which allows employees to connect and collaborate face-to-face, regardless of where they are located. Here are 7 reasons why your business — and your employees — will love hosted VoIP video conferencing, and wonder how you ever managed to […]

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Virtual Numbers VoIP Business Phone System

Hosted VoIP Feature Spotlight: 7 Reasons Your Business Will LOVE Virtual Numbers

An old movie from the 1950s informed us that “love is many splendored thing.” Well, at the risk of offending all of the romantics out there, we suggest that “love is many virtual numbers.” Admittedly, it’s not the most lyrical turn of phrase. But if you’re a business owner or executive who needs to lower […]

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on-premises voip

How Automatic Failover Helps Some Business Avoid Losing $5,600 a Minute

So it Begins…  It’s the kind of nightmare scenario that sends chills up and down the spines of even the most unflinching business owners and executives: without warning the network goes down and takes the phone system with it, along with wireless connected devices including computers, laptops, tablets, printers, and smartphones. Operations grind to a […]

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voip phone systems are perfect for marketing teams

10 Ways that a Hosted VoIP Phone System Drives Marketing Success

Unlike the Mad Men era, today’s marketing professionals are not enjoying “3 martini lunches” while they look over color samples and stock photos, or flip through their rolodex. Instead, they’re pouring over mountains of analytical data and market research, so they can optimize campaigns, increase brand visibility, establish competitive advantage, expand marketplaces, and populate the […]

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windstream bankruptcy

BREAKING NEWS: Windstream Files for Bankruptcy

On the heels of a recent $310 million judgement in favor of bond holder Aurelius Capital Management, Windstream Holdings Inc. filed for Chapter 11 bankruptcy protection on February 25. The bankruptcy filing, which was widely expected given the recent Aurelius judgement (which Windstream has since appealed), alongside more than $5.8 billion in debts that the […]

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How a Cloud Telephone System Solves 3 Key Mobile Worker Challenges

We are well on the way to a work landscape where remote and mobile workers won’t be the exception, but instead will be the norm. Here are some of the eye-opening statistics: 55% of workers now telecommute full-time. (Source: AND CO) 90% of mobile workers plan on working remotely for the rest of their careers. […]

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Windstream bankruptcy

Is a Windstream Bankruptcy Filing Imminent?

There is growing speculation that a Windstream bankruptcy and massive downsizing is imminent in the wake of a devastating court ruling, which was handed down by the U.S. District Court of the Southern District of New York on February 15. The Story So Far The court ruled that in 2015 when Windstream spun out its […]

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5 Reasons Your Business Will Fall in Love with Softphones

We’ve all heard of soft skills, software, softball, and of course, everyone’s favorite: soft serve ice cream. But softphones? For many people, this term is not part of their vocabulary — yet. For starters, no, this is not some kind of Nerf-inspired phone that people can use to make calls one minute, and kick across […]

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why a voip business phone system is a smart investment

12 Reasons Why Businesses Should Elevate their Phone System to the Cloud

Just how dominant has the cloud become across the business landscape? Here are some statistics that confirm beyond any doubt that the on-demand delivery of computer power, database storage, apps, and other IT resources through the cloud is here to stay, and will continue shaping and transforming the future of work for years to come: […]

voip game plan

Thinking of Upgrading to a Cloud Phone System? Here’s Your Game Plan

If your organization is planning an upgrade to a cloud phone system, then you’re definitely on the right path. Across the country and around the world, organizations of all sizes — from small dynamic start-ups to large established enterprises — have said goodbye to their costly, inflexible and restrictive landline phone system, and hello to […]

steps for hosted voip phone system implementation

7 Best Practices for Implementing a Hosted VoIP Phone System

If your business has decided to switch from a conventional PBX phone system to a hosted VoIP phone system, then you’re definitely on the right track! That’s because:  Hosted VoIP is now the #1 phone system choice among U.S. businesses. Hosted VoIP is the fastest-growing industry in the world. The total number of hosted (mobile) […]

Small Towns Get White Glove Service from local business

While businesses in the big city get star treatment from their support service partners, those who operate a little further afield can sometimes feel neglected. Big support firms will often concentrate on their metropolitan urban customer base and, consequently, pay little attention to those that operate in smaller towns and communities across the state. It’s […]

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New Year's Resolutions Hosted VoIP

5 Business-Related New Year’s Resolutions for 2019

2019 has arrived, and we are looking forward to many positive developments and continued growth here at DigitalPhone.io. It’s also that time of year where many of us celebrate an annual tradition: making New Year’s Resolutions. Now, the bad news with New Year’s Resolutions is that, according to research, about 92% of us don’t follow […]

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5 Business-Related New Year’s Resolutions for 2020

2020 has arrived, and we are looking forward to many positive developments and continued growth here at Carolina Digital Phone. It’s also that time of year where many of us celebrate an annual tradition: making New Year’s Resolutions. Now, the bad news with New Year’s Resolutions is that, according to research, about 92% of us […]

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hosted VoIP statistics

By the Numbers: 10 Statistics that Show Hosted VoIP is Booming

The legendary journalist Harry Reasoner once said that “statistics are to baseball what flaky crust is to Mom’s apple pie.” While this is certainly true (and a slice of Mom’s flaky apple pie would be delightful right about now), there is another discussion where statistics are also a major part of the story: the one […]

HO HO HO: Why a Cloud Phone System is the Cost Saving Gift that Keeps on Giving

As the holidays quickly approach, our thoughts turn to spending quality time with family and friends, and of course, hunting for ideal gifts. Well, if you’re an executive or business owner, there’s one special gift that you can give to your company that, financially speaking, will keep on generating ROI year after year: a cloud […]

5 Reasons Why Hosted VoIP is the Future of Business Communication

While some younger readers may not believe this — in fact, they may be horrified by the idea — but there really was a time when there was no public internet. In fact, most people had never even heard of the word “internet.” The only folks who did were academics, who used it to send […]

5 Truths Your Landline Phone Company Won’t Tell You About Hosted VoIP

There are basically two ways to tell a lie. The first way, obviously, is not telling the truth. But the second way — which is less obvious yet just as deceitful — is to withhold the truth from someone who needs and is entitled to the full story. No, we’re not talking about how spouses […]

Message from the CEO: What I’m Thankful For

Dear Friends: When I was a kid, Thanksgiving was about eating lots of food, watching plenty of TV, and of course the most glorious thing of all: a day off school! But now that I’m older (or “of a certain vintage” as they say), I understand that Thanksgiving is truly about being grateful, and appreciating […]

voicemail to email

Big News: We Are Now Offering Enhanced Voicemail-to-Text for FREE

We are thrilled to announce that we are now giving all of our customers enhanced voicemail-to-text for FREE! In case you are unfamiliar with this incredibly useful calling feature, as the name suggests voicemail-to-text automatically transcribes voicemail messages into text messages, which are then sent to recipients via email or SMS. Key benefits of Voicemail-to-Text […]

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How a Cloud Telephone System Avoids the High Cost of Phone System Downtime

What’s the most terrifying word in the business vocabulary? For most organizations, it’s not churn or recession. It’s downtime. Indeed, “going off the grid” and having no phone system access for any length of time — even a few minutes — isn’t just an inconvenience. It’s a major threat that triggers high costs across four […]

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3 Reasons Why Voicemail-to-Email Often Ranks as the Most Loved Hosted VoIP Feature

For business owners, there are plenty of reasons to love a hosted VoIP phone system — and not surprisingly, the most important and compelling have to do with dramatic annual cost savings. Indeed, as we have highlighted previously, businesses that deploy a hosted VoIP phone system typically save anywhere from 25-50% (and sometimes more) compared […]

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The 5 Most Important Benefits of a Cloud Business Phone System

The rewards of some business investments are difficult to nail down. They sound like pretty good ideas in theory, but do they really translate into greater efficiency, more competitive advantage, high customer satisfaction, and a healthier bottom-line? Who really knows. Then there are business investments that don’t need a hype machine or spin doctor to […]

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How a Hosted VoIP Business Phone System Drives Business Agility

In the past, business agility was primarily viewed as a project management methodology in the software space (e.g. “agile development”). The essential idea that instead of working in a structured way towards a clearly defined objective or outcome, teams would collaborate, self-organize, iterate and adapt to meet emerging needs and developments. However, these days business […]

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How a Hosted VoIP Phone System is a Future-Proof Investment

It is an all-too-familiar situation: businesses make a major investment in a new phone system, only to discover a few years later that it is obsolete, or is heading fast in that direction. As a result, businesses must choose between two very undesirable options: they either settle for an outdated phone system that cannot support […]

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Before You Sign on the Dotted Line: 5 Critical Questions to Ask a Potential Hosted VoIP Phone System Vendor

So, your business has researched and identified the key must-have features you need from a new hosted VoIP phone system, such as voicemail-to-email, live call transfer, mobile calling, auto attendant, custom hold music — and the list goes on. In addition, your employees are buzzing about getting a great new phone system that will make […]

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DigitalPhone.io in the Community: Helping the Interactive Resource Center Fight Against Homelessness

Since we launched our company almost 20 years ago, one of our guiding principles has been to give back to our community. It is very rewarding to know that we are making a positive difference in people’s lives — one that will have a lasting impact on their future, and the future of their family. […]

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Why Hosted VoIP’s Voicemail-to-Email Feature is a Business Game Changer

When voicemail first arrived on the mainstream business landscape, it was greeted with massive excitement and enthusiasm. In fact, people used to call their own voicemail to leave reminders and notes. It was glorious. But that was then. Today, voicemail is viewed by some employees as a liability instead of an asset. And the biggest […]

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URGENT NEWS: HURRICANE FLORENCE UPDATE AND CUSTOMER ADVISORY

Tracking Hurricane Florence The U.S. National Hurricane Center (NHC) upgraded Hurricane Florence to “Category 4” on Monday September 10. As of 2pm Eastern Time on Tuesday September 11, Florence was centered approximately 370 miles south-southwest of Bermuda, and 845 miles east-southeast of Cape Fear, North Carolina. The storm is moving west-northwest at about 17 miles […]

Starting or Running a Franchise? 10 Reasons why Cloud Based Telephone Systems are a Smart Investment

A growing number of people are choosing to start a franchise — and for several good reasons: instead of launching a startup from scratch they can plug into an established brand, take advantage of training and support, benefit from their chain’s buying power, get financing help, and more. However, ask any hands-on franchise owner — […]

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5 Questions to Ask Prospective VoIP Solutions Providers Before You Sign on the Dotted Line

As we have looked at previously, there are three categorically different types of VoIP business phone system companies in the marketplace: do-it-yourself mass market vendors, carrier service providers, and established VoIP Solutions Providers. Clearly, you want to partner with a VoIP Solutions Provider, and steer as clear as possible from the other types of companies […]

5 Signs that Your “Old School” On-Premise Phone System is Holding Your Business Back

On today’s relentlessly fast-paced and hyper-competitive business landscape, there are only two directions: forward towards growth, or backwards towards…well, we all know how that horror story unfolds. To say the least, it ain’t pretty. It goes without saying that every business — whether it sells jet engines or coffee cup lids — needs to head […]

4 Ways to Make Calls on a Cloud Telephone System

One of the most beneficial aspects of a cloud telephone system, is that employees and all other authorized system users (e.g. consultants, contractors, remote workers, etc.) can easily make calls in not just 1, but 4 different ways: IP Phone  An IP phone (sometimes called a VoIP phone) is designed for placing and transmitting calls […]

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Startups: Hit the Ground Running with a Cloud Telephone System

What do Apple, Amazon, Disney and Google have in common? Yes, they’re massive multinational enterprises that employ hundreds of thousands of people, including an army of accountants to keep track of their billions in annual revenues and profits. But there’s something else that these companies have in common that is the stuff of entrepreneurial legend: […]

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Why Hosted VoIP’s Live Call Transfer is a Game Changer for Sales Professionals

While a hosted VoIP phone system is significantly — and in many cases dramatically — less costly to operate than a conventional landline phone system, the benefits of switching are not just about the bottom line. Employees also get access to a wide range of enterprise-grade features, such as mobile calling, voicemail-to-email, auto attendant, and […]

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A New Twist on Some Old Wisdom: You DON’T Get What You DON’T Pay For

We’re all familiar with the wisdom that “you get what you pay for.” Frankly, there probably isn’t anyone out there who hasn’t learned this lesson the hard way, whether the situation involved a car repair, home improvement project, and the list goes on. Sometimes, we even KNOW that we’re headed towards disaster, but we just […]

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Message from the CEO: Why Our Customer Support Has Always Been — and Will Always Be — Based in the U.S.

A few weeks ago, I wrote a blog to celebrate what is probably my favorite day of the year: the Fourth of July. Since then, I’ve received some nice feedback from our customers and partners, and I wanted to say thank you. Patriotism is about principles and pride, and it runs very deep in our […]

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Why Insurance Companies are Choosing Hosted VoIP

The idea of insurance companies as old-fashioned enterprises with rows (upon rows) of filing cabinets underneath buzzing fluorescent lights is no longer valid. That’s because today, insurance companies are embracing technology-led solutions — and a core solution is a hosted VoIP phone system. Here are the key reasons why: Dramatic Cost Savings  The most important […]

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5 Reasons Why Nonprofit Organizations are Switching to a Cloud Telephone System

Ask anyone who works in (or volunteers for) a non-profit organization (NPO) what they need more than anything else to fulfill their life-changing — and in some cases, life-saving — mandate, and they’ll basically give you the same answer in a variety of ways: THEY NEED MORE TECHNOLOGY RESOURCES. NPOs: Not Just Important — but […]

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How a Hosted VoIP Phone System Makes an Unlimited Vacation Policy Work

Sometimes on the business landscape, there are ideas that at first thought — and often second and third thought as well — seem like impractical fantasies instead of viable strategies. No, we’re not talking about providing free coffee or ultra-fast wifi — which according to some employees should be enshrined in the Constitution. We’re talking about […]

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North Carolina Public Charter Schools Annual Conference 2018

July 15-17, 2018: DigitalPhone.io is sponsoring the Sunday Night Reception and exhibiting at Sunset Beach NC for the North Carolina Association for Public Charter Schools annual conference this week. Today’s Public Charter Schools and government agencies face increasing pressure to be more efficient, more cost-effective and more innovative. And that’s where our cloud-based telephone services […]

Google Voice for Business? Sometimes, Google Isn’t Your Friend

We’re all familiar with the phrase “Google is your friend.” It’s what we say when someone has a question that could easily be answered by a quick Google search — everything from up-to-the-second baseball scores, to Tom Keen’s real job on “The Blacklist” (BTW he’s a covert operative). However, sometimes Google isn’t much of a […]

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Message from the CEO: Happy Birthday, America!

Birthdays are associated with parties, cakes, and gifts. But at the heart of every birthday celebration — small or big — is an expression of something very powerful and special: gratitude. That’s because we aren’t just saying “happy birthday” to a family member, neighbor, friend or colleague. More importantly, we’re also saying THANK YOU for […]

Fake News: What Conventional Phone Companies & Carriers Don’t Want You to Know About Hosted VoIP

  Regardless of what side of the political spectrum you fall — or maybe you think the best political party is no party at all — we can all agree that if there’s one thing we should learn from what’s happening in Washington, D.C., it’s that you can’t trust everything you hear or read. Of […]

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hosted voip phone systems

Why Your IT Staff Will Jump for Joy When You Switch to Hosted VoIP

As a breed, IT professionals tend not to be the most emotional folks on the business landscape — and that’s a good thing. A calm, cool and detached perspective is essential for accurate analysis. After all, we want an evaluation of the current state of the network defense system or a forecast of future bandwidth […]

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4 Questions You MUST Ask Before Switching Your Current Hosted Telecommunication Provider

Many times in our professional and personal lives, we believe that the “grass is greener on the other side” — only to discover after making a change, that the grass isn’t greener at all. In fact, sometimes it’s not even grass, but the painted carpet stuff that they use in some sports stadiums. The reason […]

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VoIP Phone System Best Practices for Music On Hold

VoIP phone system features, must of the spotlight shines on things that end users fall in love with, and can’t imagine working without (or how they managed before). We’re talking about featured like voicemail-to-email, live call forwarding, automatic call distribution, and so on. However, there’s another member of the VoIP phone system feature All Star […]

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Carolina Digital Phone Adds Key New Talent to Workforce

GREENSBORO, N.C. (PRWEB) MAY 30, 2018 Leading telecommunications firm DigitalPhone.io announced today that it has expanded its workforce in response to strong ongoing demand for its suite of solutions from businesses, government agencies, educational institutions and nonprofit organizations across the country. Joining the DigitalPhone.io operations team are: Samantha Buggé, Project & Provisioning Manager; Marisa Diaz, […]

3 Reasons Why a Business VoIP Phone System is FAR Superior to Video Conferencing Apps

New video conferencing apps (and often with perky laundry detergent-like names) seem to be popping up all the time. And while these apps offer some nice features, they are categorically not on the same level as an enterprise-grade business VoIP phone system. Here are the key reasons why in the showdown between a business VoIP […]

cloud telephone systems for seasonal businseses

‘Tis the (Other) Season: Why a Cloud Telephone System is Perfect for Seasonal Businesses

While all businesses have cyclical ebbs and flows, seasonal businesses such as those in the tourism, hospitality, landscaping, gardening, home improvement, and recreation industries have lofty peaks — and deep valleys. Indeed, for many seasonal businesses, 70% or more of their annual revenue rolls in during the spring and summer months. If they miss this […]

VoIP Phone System Advanced Features: This Ain’t Your Parents (or your Grandparent’s) Caller ID

The year was 1987. An odd cartoon called The Simpsons made its debut. The average cost of a new house was $92,000. The Ford Escort was the #1 selling car. Millions of moviegoers flocked to see Lethal Weapon, Robocop and Dirty Dancing (“nobody puts baby in a corner”). Baggy dresses were all the rage for […]

cloud telephone system quality assurance

How We Ensure Cloud Telephone System Quality

At DigitalPhone.io, we’re proud and proven VoIP Solutions Specialists. And that means “one-and-done” customer relationships don’t fit with our business plan. For us to succeed and grow — which we’ve been doing for nearly 20 years — we need our customers to succeed. It’s not an option for them, and it’s not an option for […]

voip phone systems for financial advisory firms

Cloud PBX Sees Promising Growth: Based on Market Research and Global Market Segmentation

(Market Research Future) May 2018. Cloud technology is gaining popularity among various business sectors and aimed at achieving an effective and cost-efficient means of performing multiple jobs. The communication technology has also been upgrading with the assistance of cloud technology. Cloud PBX can now deliver all the basic elements of a customary PBX and effectively […]

Don't DIY a Business VoIP Phone System

Thinking of a “DIY” VoIP Phone System for Your Business? Think Again!

The strongest and most successful businesses aren’t those that out-spend their competitors. Rather, they out-smart them by knowing when taking a do-it-yourself (DIY) approach makes strategic and financial sense — and when it’s a really bad idea. What does this have to do with VoIP phone systems? It’s this: there are some mass market VoIP […]

Growth Prospects in the SIP Trunking Services and VoIP Access Market of North America

The SIP trunking services and VoIP access market has maintained its pace to become the default source of connection between on-site consumer platform and the PSTN (public switched telephone network). They are also expected to hold their stance prominently in supporting the efforts of a large number of revolutionary businesses towards digital transformation. The next […]

The Key Benefits of a VoIP Phone System Auto Attendant

VoIP phone systems offer many enterprise-grade calling features such as voicemail-to-email, video conferencing, live call forwarding, direct-inward-dial, and the list goes on. However, the one that most businesses instantly fall in love with — and wonder how they managed without — is auto attendant. Here are the key benefits 1. Full Customization An auto attendant is […]

cloud telephone systems drive sales results

5 Reasons Why Sales Professionals LOVE Cloud Telephone Systems

It doesn’t matter whether a business sells professional services, cool gadgets, delicious meals or anything else: while all employees have an important role to play, the fact is — and always will be — that the gateway to organizational success is sales. Indeed, without sufficient revenues, businesses cannot achieve their objectives or targets. And while […]

voip phone systems for financial advisory firms

Why Financial Advisory Firms are Switching to a Business VoIP Phone System

In an article for the New York Times, Craig Pfeiffer, CEO of the association representing the investment advisory solutions industry noted that: “the financial advice profession is under pressure to continue to move aggressively from a sales- and product-driven focus to a more comprehensive, advice-driven model delivering a personalized, streamlined experience to investors similar to […]

cloud telephone systems make your small business look big

4 Ways that a Cloud Telephone System Makes Your Small Business Look BIG

Being at the helm of a large multinational enterprise has its perks, like incentive stock options, zipping around in a corporate jet, and team building getaways to an executive dude ranch (we’re not kidding). Yet with this being said, it’s also a great time to run a small business; especially since they account for a […]

How to Get Your Boss to Switch to a Cloud Telephone System

It’s not quite Mission: Impossible and you’re not expected to use your computer while dangling in mid air or wear scanner contact lenses. However, you know from experience that convincing The Powers That Be in your business to invest in a new solution can be a challenge — or a struggle. To be fair, it’s […]

VoIP and Mobility in your Business

VoIP is changing how businesses deal within the company and outside the company and hence has been successful in increasing the mobility in various businesses. Mobility in business is the ability to support business by working without physically being in the office and from any location at any instant. Such employees use various means like […]

cloud telephone systems for hospitals

5 Reasons Why Hospitals are Switching to a Cloud Telephone System

As noted by HealthcareDIVE, today’s hospitals are under relentless pressure to find efficiencies that reduce operational costs, but without compromising patient care standards. In simpler terms: they need to do more with less. And that’s why hospitals across the country have made the switch to a cloud telephone system.  Here are 5 key reasons why […]

milennials cloud telephone system

How a Cloud Telephone System Helps Your Organization Recruit & Retain Millennials

Millennials — the people born from around the early 1980s to the late 1990s — now comprise the largest segment of the U.S. workforce. And by 2019, they’ll be the biggest adult population overall, surpassing Boomers and Generation Xers. Given this seismic demographic shift, it’s not surprising that businesses across all industries — from small […]

hosted voip phone systems for business

5 Reasons Why a Conventional Premises-Based Phone System is So Expensive

When we analyze a customer’s telecommunication needs and present a customized solution, the first thing we usually hear is: “wow, I had no idea that we could be saving so much!” Of course, there are several reasons why a hosted VoIP phone system dramatically reduces telecommunications costs — and we’ve highlighted some of the key […]

hosted VoIP phone system FAQ

Hosted VoIP Phone System Frequently Asked Questions (FAQ)

If your organization is thinking of switching to a hosted VoIP phone system, then you certainly have a list of questions that our team will be delighted to answer. However, to give you the information you need even faster, we’ve put together a list of Frequently Asked Questions that we’ve received over the years. Ideally, […]

Hosted Business VoIP Phone System for Law Firms

3 Reasons Why Law Firms are Switching to a Hosted Business VoIP Phone System

Across the country, an increasing number of law firms — from solo practitioners and smaller partnerships, to large multi-practice area and multi-site enterprises — are making the switch from a conventional landline phone system, to an advanced and innovative hosted business VoIP phone system. And since lawyers as a breed are trained to be highly […]

live call monitoring hosted voip phone system

What are the Benefits of Live Call Monitoring with a Hosted VoIP Phone System?

If you ask employees why they love their hosted VoIP phone system and would sooner call in sick or stage a sit-in before going back to a conventional landline system, they’ll usually focus on features, features and yet more features. Indeed, whether they’re using video conferencing to connect face-to-face with colleagues, getting voicemails and faxes […]

Carolina Digital Phone Helps Nonprofits Improve Operations, Lower Costs & Move Ahead

Leading hosted telecommunications firm Carolina Digital Phone has concluded a multi-phase VoIP phone system implementation for nonprofit organizations in the Greensboro, NC area, including: Habitat for Humanity of Greater Greensboro (both main office and ReStore outlet), Housing Consultants Group (multiple locations), Greensboro Housing Coalition, and Community Housing Solutions, respectively. The project, which commenced in late 2017, involved moving the aforementioned nonprofit organizations into a new shared […]

hosted voip mobile productivity

5 Ways that a Hosted VoIP Phone System Boosts Mobile Productivity

In the past across most industries and sectors, remote workers were the exception (and we’d all hear them brag at parties about their glorious office-less job). However, these days remote working isn’t just trending, but it’s the norm! 3 Out of 4 Workers Will Be Mobile by 2020  According to research from IDC, the number […]

hosted voip business phone system

10 Reasons Why Hosted VoIP is a MUST for Multi-Site Organizations

If your organization has two or more locations — regardless of whether you’re in the B2B, B2C, B2B2C or B2G space — then the smartest thing you can do to your conventional landline phone system is get rid of it ASAP, and switch to a feature-rich cloud-based hosted VoIP solution. Here are the 10 key […]

The Market for VoIP Services Expected To Witness Exponential Growth by 2025

North Carolina, 12th March 2018. The global market for VoIP services is driven by the contributors of the VoIP industry who have focused intensely on introducing VoIP solutions among both individual and corporate sectors of the consumers. This has resulted in progress in different aspects particularly in cloud-based models and network infrastructures. Open-source and copyrighted […]

office move telecommunications

Why Switching to a Virtual PBX System Before Your Office Move is a Smart Idea

Across the country, hundreds of thousands of businesses — from small firms to large enterprises — have upgraded from a costly and limited on-premises PBX phone system (a.k.a. landline system), to an advanced, feature rich and future-proof virtual PBX system (a.k.a. hosted VoIP system). If your organization is eager to join the ranks of your […]

hosted voip phone systems

How Hosted VoIP Phone Systems Optimize Call Management During Vacation Season

As the temperatures outside (finally) start to climb and the days get increasingly longer, organizations are gearing up to face an annual challenge: managing calls during the holidays.  Indeed, while customers usually tolerate hearing a “Thank you for your call, our office is closed today…” message during Federal holidays such as Easter, Memorial Day, Independence […]

on-premises voip

Here’s Why IT Teams Hate In-House PBX+SIP Trunking

Some businesses are led to believe — typically by smooth-talking vendors — that they can reap the rewards of a hosted VoIP phone system for a fraction of the cost, merely by purchasing a cheap in-house PBX phone system and adding (relatively) inexpensive SIP lines. However, as we’ve discussed previously this configuration doesn’t add up […]

PBX phone systems

Why Your Premise-Based PBX Phone System Could Cost You Customers

The importance of business continuity cannot be underestimated; especially for small and mid-sized businesses. Going “off the grid” for even a few minutes — let alone a few hours or even days — can convince unimpressed customers to head for the exit, and straight to a competitor.  However, often without their consent or awareness, many […]

Is Your Organization Being Held Back by a Premise-Based PBX Phone System?

A growing number of organizations are saying goodbye to their conventional analog premise-based analog PBX phone system, and hello to a cost-effective, feature-rich, and future-proofed hosted VoIP phone system. Here are the key reasons why they’re saying farewell to their premise-based system — and not looking back: Excessive up-front costs: premise-based PBX systems are expensive […]

voip phone system

In-House PBX+SIP Trunking vs. Hosted VoIP: What’s the Smarter Phone System Investment?

When it comes to making wise investments, organizations need to borrow a page from the consumer playbook and “get the most for the least.” This doesn’t necessarily mean getting the cheapest price. It means that organizations need to assess their needs, conduct marketplace research, evaluate potential solutions, and select the one that delivers the most […]

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5 Reasons Why Organizations are Using Cloud Faxing

A few decades ago, fax machines roamed freely on the business landscape: and it was good. Actually, it was groundbreaking. The idea of transmitting an exact facsimile of a document to anyone in the world — and within a matter of seconds — was incredible. Indeed, if you build a time machine and head back […]

4 Ways that a VoIP Phone System Optimizes Customer Experience

On today’s hyper-competitive business landscape, satisfying and impressing customers — both prospective and current — isn’t just important: it’s essential. In fact, a study by Walker Information concluded that by the year 2020, customer experience will be the number one brand differentiator in the minds of customers — surpassing traditional factors such as product and […]

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4 Signs that Your Business Should Upgrade to a VoIP Phone System

In life, there are signs that alert us to potential trouble — and if we’re attentive and wise, we heed these warnings and avoid bigger problems in the future. For example, our car may be sluggish and sputtering, and pleading with us for a tune up or some preventative maintenance. And our bodies often tell […]

3 Ways that a VoIP Phone System Increases Employee Efficiency

Recently, we highlighted the main reasons why a VoIP phone systems helps organizations dramatically reduce their telecommunications costs. However, while saving money is always a winning strategy, there are several other reasons why more and more businesses, government agencies and educational institutions are choosing a VoIP phone system — and one of the most compelling […]

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How We Help Government Organizations and Education Institutions Solve their Key Objectives

While they have different missions and mandates, today’s government organizations and education institutions share key objectives. For example: They face increasing pressure to be more efficient, more cost-effective, more innovative, and essentially “do more with less.” They need to enhance communication among team members, while making it easy and fast for remote users, partners and […]

Telecommunications Fraud Management: What it is, and How We’re Preventing It

Let’s start with this: telecommunications fraud isn’t new. Since phone systems were invented centuries ago, there has always been a very small — but not insignificant, and certainly not harmless — segment of the population that has sought to exploit them, in order to benefit improperly or illegally. Growing Costs   However, what has changed […]

8 Best Practices for Making Cloud Business VoIP Phone Systems More Secure

On today’s worsening cyber threat landscape, security is a top-of-mind concern — and cloud business phone systems are fundamentally designed to be part of the solution. To that end, here are 8 best practices for making cloud VoIP business phone systems more secure against data leaks, malware attacks, and other threats: Use Network Encryption The […]

voip business phone systems

Debunking 4 Myths about Cloud Business VoIP Phone Systems

Some myths in life are perfectly fine to be left as-is. For example, even the most practical of parents don’t want to be responsible for shattering their young child’s belief that Santa Claus lives in the North Pole with a tribe of friendly reindeer and elves. And what parent hasn’t silently said a “thank you” […]

VoIP business phone systems

How VoIP Phone Systems Keep Businesses “On the Grid” 24/7/365

One of the most critical objectives for all businesses — regardless of whether they are dynamic new startups or large established enterprises — is business continuity. That’s because productivity grinds to a halt when workers cannot instantly connect and collaborate, and customers who fail to reach their desired party — or who do not receive […]

cloud business VoIP phone systems

5 Ways that Cloud Business VoIP Phone Systems Dramatically Reduce Costs

While cloud business VoIP phone systems are technologically advanced and innovative, the key factor that convinces thousands of businesses, schools and government organizations each year to make the switch from conventional landline systems is not a new concept. In fact, it’s about as “old school” as it gets, and has been a #1 business priority […]

Leading Hosted Telecommunications Firm DigitalPhone.io Kicks off 2018 by Expanding Senior Sales and Support Teams

DigitalPhone.io, a leading hosted telecommunications that serves businesses, government organizations and educational institutions across the country, has accelerated its strategic growth plans by significantly expanding its senior sales and support teams. DigitalPhone.io’s new team members include: Account Executives Samantha Shires, Walter Townsend, Chris Villa and Joan Wilkerson; Senior VoIP Engineer Chris Norris; Senior Support Engineer […]

Are We at the End of Broadband Growth?

A recent report by the Leichtman Research Group looks at overall historic broadband penetration rates. In looking at the results I immediately asked the question if we have topped out with US broadband penetration rates. The study shows that 82% of homes now have a home broadband connection. Another 2% of homes get an Internet […]

Net Neutrality Decision by FCC

We’re disappointed in the FCC decision to gut Net Neutrality protections that ushered in an unprecedented era of innovation, creativity & civic engagement. This is the beginning of a legal battle between service and content provider and the companies that deliver Internet to businesses and consumers. DigitalPhone.io stands w/ innovators, large & small, to oppose […]

Carolina Digital Phone Launches Wireless Internet Backup Solution to ensure 24×7 Continuity

Leading Hosted Telecommunications Provider Carolina Digital Phone Launches Wireless Internet Backup Solution to Ensure 24×7 Continuity Carolina Digital Phone, a pioneering hosted telecommunications firm that serves businesses, government agencies, and educational institutions nationwide, has launched a state-of-the-art wireless backup solution that provides customers with 24×7 continuity in the event of an unexpected disruption to their […]

DigitalPhone.io – Yealink Education Reseller Certification Program

With a focus on Government and Education sales Yealink as recognized DigitalPhone.io under their Education Reseller Certified Program. This will give DigitalPhone.io direct resources, additional training to support the unique requirement for Educational sales. Yealink is committed to the the Education market as offers Certified Education Partners the tools to successfully deploy Yealink products in […]

AT&T begs Supreme Court to destroy the internet

AT&T and several other companies, last week petitioned the Supreme Court to overturn Obama-era internet regulatory rules. Here we go again, again. AT&T’s continuing fight to repeal net-neutrality shares so much in common with the GOP healthcare bill that they may as well start being packaged together. Both of them keep getting shot down, but like any […]

DigitalPhone.io Restores & Improves Telecommunication Services for Middle River Regional Jail

September 8, 2017 – Leading Hosted Telecommunications Provider DigitalPhone.io Restores & Improves Telecommunication Services for Middle River Regional Jail DigitalPhone.io, a pioneering hosted telecommunications firm that serves businesses and educational organizations nationwide, has completed a successful implementation that involved restoring and improving telecommunication services for Middle River Regional Jail in Verona, Virginia. Middle River Regional […]

DigitalPhone.io Implements Multi-Location VoIP Phone System for Leading Dermatology Practice

August 29, 2017 – DigitalPhone.io, a pioneering hosted telecommunications firm that serves businesses and educational organizations nationwide, announced that it has wrapped-up a successful VoIP phone system implementation for Blue Ridge Dermatology Associates, a leading North Carolina dermatology practice. “We wanted to continue our focus on customer service in the digital age, and felt that […]

DigitalPhone.io Solves a “Number Porting Fiasco” at Kentucky’s Oneida Baptist Institute

DigitalPhone.io, a leading provider of USAC Category 1 eligible hosted telecommunications to K-12 schools in the Southeast U.S., announced that it has completed a successful large-scale number port migration project for Oneida Baptist Institute, an internationally-renowned boarding and day school for students in grades 6-12 founded in 1899, and located in Oneida, KY. Oneida Baptist […]

The truth behind VoIP

VoIP has been around for about two decades now but many people think of it as merely a technology that is meant to place phone calls over the internet. Due to these misconceptions, VoIP has been always been characterized with low and bad performance due to its low cost. Most users have experienced the frustration […]

DigitalPhone.io shows at InsurEXPO

/Press Release April 6, 2017/ Annually the Independent Insurance Agents of North Carolina, Inc. have an expo to expose agents to Agency Management, Marketing, Sales & Social Media, and Technical Resources. Agents have the opportunity to get exposed to expert speakers such as George Robertson who will is speaking on Cyber Insurance which is a concern […]

Yealink Upgraded T4S Series of IP Phones

Yealink, the global leading unified communication (UC) terminal solution provider, announced today the release of the company’s T4S series of IP phones, the upgraded IP phone line of the T4 series. Yealink’s new T4S series IP phones are now available for distribution purchase globally. Yealink’s T4S series is the upgraded IP phone line of Yealink’s […]

DigitalPhone.io Launches New Channel Partner Program to Expand Sales Footprint Nationwide

GREENSBORO, NC (PRWEB) MARCH 28, 2017 DigitalPhone.io, a leading hosted telecommunications firm that serves businesses and educational organizations nationwide, announced that it has launched a new channel partner program to expand its sales footprint nationwide. Consultants and businesses that are approved to participate in the new channel partner program will be authorized to solve their […]

These facts about VoIP may surprise you

Posted by Daniel Noworatzky on Mar 29, 2017 3:40:00 PM The most recent FCC Voice Telephone Services report, published in November 2016, states that two thirds of businesses in the United States are still using switched access telephone lines (PSTN or POTS). The reasons they haven’t yet migrated to VoIP (voice over internet protocol) are […]

Yealink to Debut New T5 Series of Media Phones at Channel Partners 2017 Las Vegas

/Press Release/ Xiamen, China – March 20, 2017 – Yealink, the global leading unified communication (UC) terminal solution provider, announced today that the company’s full T5 media phone series will make their global debut at Yealink’s Booth 537 during the 2017 Channel Partners Conference and Expo, the communications industry’s only event exclusively for indirect sales […]

DigitalPhone.io Awarded New School District Deployments

DigitalPhone.io, a leading provider of USAC Category 1 E-Rate eligible hosted telecommunications for K-12 schools in the U.S. Southeast, announced that it has been awarded new contracts to install state-of-the art VoIP phone solutions at two school systems North Carolina and Georgia, respectively. In April 2017, the DigitalPhone.io team will deploy 97 SIP trunks for […]

Pioneering Hosted Telecommunications Firm DigitalPhone.io Welcomes Experienced Financial Management Executive Steve Worrell, CPA as New CFO

As part of its continued growth and expanding nationwide footprint, DigitalPhone.io, a pioneering hosted telecommunications firm that launched in 2000, announced today that it has welcomed experienced financial management executive Steve Worrell, CPA as its new CFO. Mr. Worrell has over 30 years of experience working with several high-profile organizations, including multiple Fortune 500 enterprises. […]

DigitalPhone.io Welcomes Gary Tomlin as New VP of Sales

Leading Hosted Telecommunications Firm DigitalPhone.io Welcomes Experienced Technology Solutions Leader Gary Tomlin as New VP of Sales DigitalPhone.io, a leading hosted telecommunications firm that serves businesses and educational organizations nationwide, announced today that it has welcomed experienced technology solutions leader Gary Tomlin as its Vice President of Sales. Mr. Tomlin has over 30 years of […]

Pioneering Hosted Telecommunications Firm Carolina Digital Rebrands as DigitalPhone.io to Better Represent Nationwide Reach & Reflect Company Growth

Greensboro, North Carolina – Press Release As it approaches its 20-year anniversary, Carolina Digital Phone, a pioneer of innovative hosted phone solutions for businesses and educational organizations, announced that it has rebranded as DigitalPhone.io. The new name represents the company’s nationwide reach and service coverage area, and further captures and conveys key messages that are […]

Montgomery Community College Installs New VoIP Phone System

Hosted Telecommunications Firm Carolina Digital Awarded Montgomery Community College Contract for New VoIP Phone System Hosted telecommunications firm Carolina Digital announced that it has been awarded a contract by Montgomery Community College to install a state-of- the-art hosted VoIP phone system at the school’s campus in Troy, North Carolina. Carolina Digital was selected by Montgomery […]

DigitalPhone.io Expands with Major Investment in Class 4 & 5 Softswitches

DigitalPhone.io, a leading lower-cost VoIP phone system solution provider for business, schools and government, announced today that it has greatly expanded its call control intelligence capacity due to a major investment in Class 4 and Class 5 softswitches. The investment in NetSapiens’ SNAPsolution supports automatic call switching from both end user SIP-based devices (e.g. IADs, […]

Carolina Digital expands with National carrier Inteliquent

Carolina Digital Phone has inked a deal to allow larger footprint and access to over 8,500 rate centers in the US and is using Inteliquent newly announced Omni features, further simplifying access to next-generation communications services. Read more about Inteliquent’s new services at their July 22, Press Release About Inteliquent: Inteliquent is a premier interconnection partner […]

Carolina Digital Uses Change Management Expertise to Ensure Successful Hosted VoIP Phone System Implementation for Augusta County Government Center

/PRESS RELEASE – June 7, 2016/ Carolina Digital, which has more than 15 years of experience serving and solving the communication needs of public sector organizations, credits its change management expertise for successfully completing a major hosted VoIP phone system implementation for the Augusta County Government Center, located in Verona, VA. The implementation, which took […]

VoIP Solutions Provider Carolina Digital “Saves Spring Break” at Arapahoe Charter School

/PRESS RELEASE – April 27, 2016/ Like many IT specialists in the education field, Arapahoe Charter School‘s (ACS) network administrator Mark Prescott planned to spend the recent Spring Break taking care of some routine maintenance tasks, and enjoying a well-deserved breather after a busy semester. However, when his school’s on-site private branch exchange (PBX) suddenly […]

Hosted Telecommunications Firm Carolina Digital Awarded Johnson County School System Contract for New 4,500 VoIP Phone System

Carolina Digital, a leading provider of USAC Category 1 eligible hosted telecommunications for K-12 schools in the Southeast United States, announced that it has been awarded a contract by North Carolina’s Johnson County School System to install a new 4,500 VoIP phone system. Per the agreement, Carolina Digital will utilize the robust and proven unified […]

Revolution in the VoIP Space, Carolina Digital is Kicking Goliath to the Curb

When a small North Carolina company with a handful of employees was awarded the Johnston County Schools contract for a new 4,500 phone system, shock waves reverberated throughout the industry. How does a small company with a few technicians go up against a Fortune 500 technology company over a complex, demanding government contract and win? […]

pfSense Security Appliance Solutions

Carolina Digital sells and supports pfSense security appliance solutions provide reliable, scalable systems that are unmatched in value and performance for your network and hosted VoIP applications. Because there are no required on-going maintenance or license fees, we provide the lowest total cost of ownership with the most security and connection features in the market today. Benefits: […]

Yealink Affordable IP Phone with HD voice

Yealink a global leader of unified communications has introduced a new entry level IP phone with an affordable price. In quantities over 20 this new phone can be as low as $85/each breaking the price barrier with features only available on IP-based phones twice this price. The new SIP-T40P is Yealink’s latest T4 series SIP business […]

North Carolina approves second area code 743 for Piedmont Triad

10-digit local calling, additional area code, coming to Triad. State officials approved a second area code for the Piedmont Triad that will overlay the current 336 code. The new 743 overlay for area code will be implemented before all numbers in that area code are exhausted, expected to be in 2016. Officials from the North […]

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School installs new phone system to improve safety in the classroom

Bertie County Schools has recently installed a new and improved voice communications system in all of the schools in the school district.  This is great news for our community because it provides a safe environment for our children and it did not cost the district or the local taxpayers a dime – in fact, it […]

Hosted PBX Trends

Over the past few years there have been numerous online discussions and articles on the subject of “cost” and “price/performance” of the Hosted PBX. Today these discussions are sounding more and more like outdated statements of the obvious. Yes, it is obvious that Hosted PBX is far more feature rich and cost effective than traditional […]

New FCC Annual Toll Free Annual Regulatory Fee

August 18, 2015 – We may be providing you toll free service today, and may have provided toll free numbers to you as of December 2014. As always, we sincerely appreciate your business and your trust. As you may know, the FCC soon will assess a new annual regulatory fee on toll free numbers. RespOrgs […]

The Internet: 20 Years From Now

The evolution of the Internet is happening now. More than just its infrastructure, how we use it and where we use it to connect are in a state of continuous change. What will the Internet look like in the next 20 years? Explore the possibilities for the future development of the Internet and strategies for helping […]

Rural Health Care Providers can Apply for USAC Hosted VoIP Discounts

May 16, 2014 – Each year, the Universal Service Administrative Company (USAC) makes available $400 million in funding through the Rural Health Care (RHC) program, to be used for telecommunications and Internet services for health care providers located in rural areas. However, according to USAC, only $81 million was granted in 2011, due in large part […]

New 844 Toll Free Numbers Available

The Federal Communications Commission (FCC) announced it will release the new 844 toll free prefix on December 7, 2013. The last time the FCC released a new toll free prefix was in October 2010 when they released 855 numbers. Businesses across the US and Canada have already started planning to get their very own 844 toll […]

The IP Desktop Phone Is Here to Stay

February 2013 – While many of us are used to our hard-wired phones and the reliability they offer in communications, this channel does not offer easy integration into the all-IP network. A number of companies have already made the move to deploy IP phones in order to leverage VoIP capabilities in the enterprise, yet the recession […]

How to Sell Management on a New IP-Based Phone System

An Internet Protocol (IP)-based phone system is much more than a few new phones plugged into your network. It transforms your phone system into a next-generation communications hub, complete with cutting-edge technologies that let your organization deliver better customer service while cutting costs. An IP-based phone system piggybacks on your IP-network, connecting to the public-switched telephone network (PSTN) […]

Cryptocomm Group

Carolinanet acquires Cryptocomm client base Published: September 1, 2003 Carolinanet purchased the web hosting customer base of The Cryptocomm Group, Inc. in Greensboro, NC. If you need assistance in maintaining your web site, call (336) 346-6000. We are committed to providing excellent server colocation, managed servers, and web site hosting, web site development services and domain […]

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