Additional Featured Options

Take advantage of these features for your business for every user

General

Unlimited Calls within the US & Canada (5¢/min international calls available)
Affordable Toll-Free Rates
Seamless Scalability
Customizable Calling Features
Multiple Devices Per User
Dial by Name Directory (first or last)
Dial by Extension
Complete Call History
1 Gig FREE Call Recording
iOS & Android Mobile App
Usable with Headsets and Handsets
Custom Hold Music
International Call Block
Comprehensive Training Including
Caller ID
Caller ID Block
Do Not Disturb
Call Waiting
Distinctive Rings
G-Suite Integration
HIPAA Compliant
Geo-Redundant Data Centers

Voicemail & Text Messaging

Fax

Visual Voicemail
Centralized Voicemail
Voicemail to Email
Voicemail to Email w/Text Transcription
Voicemail Indicator
Unified Messaging
Team Messaging
Unlimited Business SMS & MMS *(talk to sales for pricing)

Paging & Intercom

Video & Conferencing

Call Routing & Transfer

Blind Call Transfer
Attended Call Transfer
Voicemail Transfer
Advanced Call Routing
Auto Attendant (multiple languages)
Auto Attendant for Every User
Hunt Groups
Round Robin Groups
Call Forward Externally
Call Forward Main Numbers

Call Pick Up

Upgrades

Video Conferencing

Video Collaboration

⁺$8

per user/month*

Up to 25 Participants (host, your business attendees, or outside guests)
Includes DID number
Collaboration & Webinar Format Options Available to Host
Screen Share Available to Host
Integrated Calendar Invites
Video Recording

Video Collaboration
(with Webinar)

⁺$35

per user/month*

Up to 100 Participants (host, your business attendees, or outside guests)
Includes DID number
Up to 6 Participants in Collaboration Host Mode (others in guest webinar view mode)
Screen Share Available to Collaborators
Integrated Calendar Invites
Video Recording

Enterprise
Web Conferencing

⁺$95

per user/month*

Up to 300 Participants (host, your business attendees, or outside guests)
Includes DID number
Up to 6 Participants in Collaboration Host Mode (others in guest webinar view mode)
Screen Share Available to Collaborators
Guest Chat Available
Guest Webinar Registration
Integrated Calendar Invites
Video Recording

*fee is only applied to the user(s) you request for this upgrade

Faxing Options

Single User Fax

⁺$17.50

per user/month

Group Fax

⁺$35

per group/month

Dedicated Fax Appliance

⁺$17.50

per line/month*

Conferencing With Dedicated Bridge

Standard Phone Conference

⁺$8

per line/month

Leader Login
Leader PIN
Participant PIN
Require Leader to Start
Begin and End times
Up to 10 Participants
Includes DID number
Show Participants
Announce Participants
Arrive/Depart Tones

Expanded Phone Conference

⁺$18.75

per line/month

Leader Login
Leader PIN
Participant PIN
Require Leader to Start
Begin and End times
Up to 25 Participants
Includes DID number
Show Participants
Announce Participants
Arrive/Depart Tones

Enterprise Phone Conference

⁺$65

per line/month

Leader Login
Leader PIN
Participant PIN
Require Leader to Start
Begin and End times
Up to 100 Participants
Includes DID number
Show Participants
Announce Participants
Arrive/Depart Tones

Call Center Add-On

⁺$10

per user/month*

General

Ability to Log in and Log Out of Call Queue
Call Queue Routing
Call Wrap Up Options
On Demand Call Back
Announce To Caller
-Placement in Call Queue
-Average Hold Time
SMS Queuing
Real Time Call Analytics Reporting (Can be scheduled to send via email)
Queue Statistics
Agent Statistics

Automatic Call Distribution

Monitoring

no ability to talk to either agent or caller

one-way audio with agent only

full two-way audio with agent and caller

Call Queue Features

Agent Ring Timeout
Average Wait Time
Average Handling Time
Average Wait Time
Average Handling Time
Abandon Rate
Callers Waiting
Calls Answered
Call Volume
Max Expected Wait Time
Max Queue Length
Queue Ring Timeout

*fee is only applied to the user(s) you request for this upgrade