Nicky Smith, CEO

Nicky Smith serves as Chief Executive Officer for Carolina Digital Phone. Nicky’s experience in telecom applications and solving problems for business owners has proven to be a most valuable asset to business owners looking for more effective and efficient methods to maintain low cost telecommunications and enabling features only available to larger Fortune 500 companies using hosted telecom applications. His knowledge of business applications and integration to these advanced features allows business owners to compete with larger companies at a fraction of the monthly cost.

With more than 35 years as a senior level executive for privately owned companies, Nicky has extensive experience with business and partnership development. He has strong leadership and communications skills, and is experienced in all aspects of technology, including data/voice communications, computer applications, and engineering.

Nicky can be reached email  nicky.smith@carolinadigitalphone.com

Beth Smith, Vice President

Beth serves as Vice President for Carolina Digital Phone, Inc. She has a BS in Accounting from Meredith College in Raleigh, NC, and earned CPA status before joining  Ernst & Young in 1988. After working in audit at Ernst & Young, Beth worked as an Internal Auditor with Cone Mills Corporation. Working with a small staff, Beth oversees finance and human resources.

With an extensive background in accounting she approves the annual budget, monitors financial reports such as balance sheets, cash flow statements, profit-and-loss statements and departmental budgets in addition to reviewing year-end results, tax filings and annual reports.  Beth is responsible for long-term vision for this rapidly growing enterprise in addition to daily monitoring of the financial growth needs of Carolina Digital that include accounting and financial planning of Carolina Digital Phone.

Gary Tomlin, Channel Partner Manager

Gary brings more than 28 years of telecom sales management and leadership to Carolina Digital Phone. Starting with MCI Communications in 1988 Gary quickly found success as the telecom industry changed over the past 28+ years. In 1991 Gary became the Branch Manager for LDS, Inc and later Sprint responsible for recruiting, hiring, and training of direct sales representatives and commissioned sales agents and oversaw the establishment of LDS’s dealer program and signed one of LCI’s most successful dealers.

As District Director for BTI/Deltacom form more than 13 years (1993-2006) Gary opened both the Roanoke VA and Greensboro NC sales offices where Gary was a diligent leader with an instinctive Coaching/Educational style. He developed numerous sales agents into consistent producers and graduated several on into eventual leadership roles themselves. Gary is constantly seeking to improve efficiencies and anxious to embrace and capitalize on emerging technologies. In 2008 Gary served for two years as Windstream’s District Sales Director where he successfully helped sales agents and customers see the value of hosted telecom services.

Today Gary Tomlin serves as Channel Partner Manager for Carolina Digital Phone. Gary is an experienced technology solutions consultant and team leader. He has a B.S. degree from James Madison University and an M.S. degree from Virginia Tech. Married to Wenda Tomlin since 1992, they have two children, Banks and Ashton.

Gary can be reached at (336) 560-4408 or  email gary.tomlin@carolinadigitalphone.com

Randy Williams, Support Manager

Randy Williams has been a veteran in the telecom industry for almost 38 years. He started in 1982 as the Telecommunications Manager for Jefferson Pilot Financial where he handled troubles as well as add, move, change request for phones, Audix voice mail, ACD groups and Programmed AT&T system 85, completed x-connects for telephone set installations. In 1997 he was recruited by US LEC later to become Windstream where for 17 years he worked as Project Coordinator (PC) for first seven years before being promoted to Manage a team of PC’s. As a PC I worked with intercompany teams to make sure services were being deployed as contracted. As a Manager of a PC team I worked to help meet and exceed monthly goals. Escalating and expediting both within the company and with outside vendors as needed to meet the customers desired installation time frames. AFter a merger of companies Randy’s management role was displaced and he joined AT&T for five years installing U-Verse services including VoIP, HSIA (Internet), TV services. Trained on Fiber installation,Fiber connection on single strand fiber. Work in the field making connections at SAI / xbox, testing feeder cable as needed, installing drop, NID, Inside wiring as needed to support services. Today Randy enjoys his new career with Carolina Digital Phone as a overall SUpport and Project Manager insuring our customers get the best experience possible. 

Randy can be reached at (336) 560-4402 or by email randy.williams@carolinadigitalphone.com. 

Steve Worrell, CFO

Steve Worrell serves as the Chief Financial Officer for Carolina Digital. Since 1983, Steve’s professional career has spanned several industries across two Fortune 500 companies, three closely held corporations, several successful startups, and in his own professional practice.

He has consulted with various companies on accounting, technology and management projects ranging from strategic planning to full system implementations. With over 12 years of experience as a Corporate Controller & Finance Officer, he has an extensive background in overseeing the administrative departments within the corporate environment. As the CFO & Eastern US Controller for Holland Chemical International, Steve managed the financial performance, budget planning, technology development and information system infrastructure that supported 14 locations, 325 employees and $225 million of annual sales.

Prior to his corporate controller experience, he was a financial analyst for Georgia-Pacific Corporation and International Paper. He has served on the faculty at the University of North Carolina at Greensboro and has taught accounting at the Bryan School of Business and Economics. He holds a Bachelor of Science degree in Business Administration from the University of North Carolina at Chapel Hill where he was also a varsity letterman on the Tar Heel soccer team. He has a Master of Business Administration degree (MBA) from Campbell University’s Lundy-Fetterman School of Business and is a Certified Public Accountant (CPA).

Steve can be reached at  (336) 544-4000 or email steve.worrell@carolinadigitalphone.com

Samantha Buggé, Project Manager

Samantha Buggé has joined the Carolina Digital Phone team as a Project and Provisioning Manager. She will assist with customer on-boarding, porting, billing, and any other capacity that is needed. Before she joined Carolina Digital Phone she spent four years at her previous company where her focus was on porting telephone numbers, training, and providing excellent customer service. She enjoys working with people in order to help solve their problems or provide them with the services they need to keep their businesses running successfully.

Samantha earned her Bachelor of Science with a focus on Sport and Recreation Management from James Madison University in Virginia. She then went on to pursue her Master’s in Sports Leadership at Northeastern University in Boston.

Samantha currently resides in Colorado with her husband and dog where they spend their time hiking, exploring Colorado, and traveling.

Samantha can be reached by calling (336) 560-4401 or email sam.bugge@carolinadigitalphone.com

Meredith Richards, Accounting Specialist

Meredith is our most recent addition to the accounting team and quickly has become the go to person for keeping customer accounts in balance and keeping accounting of the overall company’s revenue reported to the CFO and senior management.

A recent 2016 graduate from UNC Greensboro with a major in Psychology and Minor in Human Development and Family Studies, Meredith has found her passion is in finding the details of every transaction.

Meredith can be reached at  (336) 560-4430 or email Meredith.Richards@CarolinaDigitalPhone.com

Your Name Here

This is just a placeholder waiting for our next team member to join our great company! If you have what is needed to be part of a dynamic growing company let us know! Our company has more than doubled it revenue in the past years and has expansion plans to be in five states, with real human beings selling our services. We will never just a call center making robocalls to businesses. We believe your Sales Account Executive should be someone you know by their first name.

Mitchell Smith, New Customer Onboarding

Mitchell serves as Manager of new customer deployment and scheduling of new customer on-boarding with our feature rich hosted VoIP services. Mitchell Smith, joined the Carolina Digital team after spending more than two years with AT&T. Prior to AT&T Mitchell worked for CitiBank as a customer representative and trainer to provide customers with consistent, reliable, and effective project management to ensure all major and minor projects are completed on time, and in scope. During his time at Citi-Bank  in 2013 he was awarded the Quality of Excellence Award. During Mitchell’s spare time he received the Silver Presidential Volunteer Service Award for over 190 hours of volunteer service (March of Dimes, Habitat for Humanity, Greensboro Youth Council, CitiBank Diversity Council, and The Center for Visual Arts community outreach). At Carolina Digital he coordinates schedules with new customer installs, communicated with new customers with deployment plans, troubleshooting and diagnosing repairs and implementing upgrades.

Mitchell can be reached by calling (336) 544-4000.

Arianna Forgay, Client Support Specialist

Arianna serves as a customer support specialist, guiding customers through using our systems and responding to technical support tickets. She has over ten years of customer service and technical support experience including work as a technical support case manager for Lenovo. Arianna firmly believes in the importance of empathy and employs it in all of her customer interactions to ensure quick, easy resolutions with pleasant conversations.

In her spare time, Arianna volunteers with New Arrivals Institute in Greensboro, NC and spends time with her family and two corgis.

Arianna can be reached by calling (336) 544-4000.

Career in Problem Solving

If you are looking to make a career change and want to work for an innovative company that is growing. You will need to have the passion to be successful. You need to bring to the table great ideas. Be willing to develop relationships with business owners that are looking for a better mousetrap to the complex technology of Unified Communications as a Service (UCaaS). If you are driven to be this problem solver and looking for a fresh start on a new career with Carolina DIgital Phone, talk to us. (336) 544-4000.

Most Loyal Employee

Every company has awards for the highest selling account executive, best performer and best all around attitude in solving complex problems. Our company has the best, and most loyal employee that tries the hardest to answer every call on the first ring. He fails most of the time, but tries. His name is Lucky and everytime the phone rings he watches it. Call us (336) 544-4000 and he might answer.

Chris Villa, Senior Account Executive

As an Account Executive for Carolina Digital Phone, Chris Villa believes in the power to connect clients and communities via reliable and affordable telecommunications.

Chris has always maintained a service mindset during a rich and diverse career. Her advertising and marketing experience includes management stints in the media, including publications in Fayetteville, Lumberton, Laurinburg and Lenoir, NC. She also worked as Advertising/Marketing Manager/Director for The Colorado Springs Business Journal. Chris’s business and service skills were further honed as NC Regional Director for the Face The World Foundation and as Sales Manager and Event Coordinator for Willow Oaks Plantation in Eden, NC. Prior to joining the Carolina Digital Team, she served as a Customer Service Representative for Firefly Store Solutions. For Chris, the service experience comes down to care, communication and prompt follow-up — to ensure maximum success for all her clients.

Chris Villa can be reached by calling (336) 560-4412 or email chris.villa@carolinadigitalphone.com

Joan Wilkerson, Senior Account Executive

With over 7 years of experience in diverse sales environments, and nearly a decade of experience in education, Joan has developed a superior work ethic and obtained a unique understanding of both the private and public sectors. Through a consultative sales approach, she partnered with schools, hospitals, universities, and manufacturing facilities to provide products and services that would ensure the highest levels of success in their respective organizations. Joan is thrilled to come on board the Carolina Digital Phone team, and is proud to be part of the team.

Joan can be reached by calling (336) 560-4416 or  email joan.wilkerson@carolinadigitalphone.com

Mark Zanetto, Senior Account Executive

Prior to Mark joining the Carolina Digital Team work with my customers to find them the best Cloud Computing and Cloud Communication solutions for their business needs. I sell every carrier, nationwide, 24 hours a day. He handled carrier analysis, quotes, proposals, provisioning, repair, billing disputes, adds, changes, moves and overall facilitate contact between the chosen carrier and the customer. A 2004 graduate of Sacred Heart University in Fairfield, CT with a major in Political Science and Government. Mark loves the sport of tennis and worked as the Interim Director of Tennis at Starmount Country Club from 2013 until 2015.

You can reach Mark at (336) 560-4410 or by email Mark.Zanetto@CarolinaDigitalPhone.com

Sherry Lewis, Senior Account Executive

A UNC Greensboro graduate in Drama, Film, TV and Radio Production Sherry has found her passion in helping companies discover the technology of cloud-based telephone services. Sherry worked in advertising for the High Point Enterprise then Sharah Media creating and selling advertising media packages for special guides and online media. In 2014 Sherry found her way into the technology world with Time Warner Cable where she maintained current business relationships while creating new funnel of sales pipeline. Prior to joining Carolina Digital Phone she sold services for Solid Space, presenting solutions to business owner as well as their IT Team as a storage provider. Sherry is a hard worker always working to earn your technology business.

You can reach Sherry at (336) 560-4418 or by email Sherry.Lewis@CarolinaDigitalPhone.com

Thomas Lynch, Attorney

Thomas M. Lynch represents Carolina Digital Phone on legal matters regarding telecom regulations and related issues. Mr. Lynch graduated from Georgetown University Law Center in Washington, DC in 1993. Mr. Lynch graduated magna cum laude from Loyola Marymount University in Los Angeles, California, with a BS in Accounting. Mr. Lynch received the American Accounting Association’s Merit Scholarship and was granted the University President’s Citation for Leadership at LMU

Tom Kobrin, Attorney

Tom Kobrin, represents Carolina Digital Phone on legal matters regarding contracts and negotiations in addition to his focus on providing legal services for litigation when needed from his local offices in downtown Greensboro, NC. His specialities are Civil Litigation, Employment Law and Contract Law. Mr Kobrin earned is BS from the University of Pennsylvania in 1986, the completed his Masters at the University of North Carolina in Chapel Hill in 1988 where he continued his Law Degree with honors from the University of North Carolina in Chapel Hill in 1992. He was admitted in 1992, North Carolina, U.S. District Court, Western, Middle and Eastern Districts of North Carolina and U.S. Court of Appeals, Fourth Circuit.

Ross Cox, Executive Coach

Mr. Cox serves as our business coach and brings clarity to the team through development of positive proactive environments and systems and through facilitation of ideas. He does this by assisting Carolina Digital Phone in seeing things we cannot see in ourselves and our organization; bringing proven strategies for business growth and systemization through leadership and management; assisting with strategic thinking and execution planning and most importantly, holds us accountable to our goals and actions. With over 49 years of business experience and recognition as one of the top coaches in North America, Mr. Cox assists Carolina Digital Phone in creating a fast growing company that is passionate about our team and is driven by opportunities of the future. Mr. Cox is a member of the ActionCOACH Business Coaching Team, the world’s largest coaching team with offices in 78 countries.

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