Video Training Series

Table of Contents

Help is always available

These video tutorials will help guide you through the basics of your new hosted telephone service. At any time you can call 611 from your desk phone and speak directly with a support engineer. Or Call (336) 346-6000.

If your question needs more than a quick phone call you can always open a support request by sending a description of your configuration question to help@carolinadigitalphone.com

If you have a suggestion for a video tutorial you would like to see, send an email to feedback@carolinadigitalphone.com

Basic Calling Features

Making and Receiving Calls

Using Intercom between users

Answering Rules and Call Forwarding

Attendant Console - Call Park, Transfer and Making Calls

Voicemail Setup and Usage

Voicemail Setup

Using Voicemail

Hold, Park and Transfer features

Place a Call on Hold or Park a Call

Blind, Assisted and Direct to Voicemail Transfers

Transfers, On-Hold and Conferences

Connecting a Bluetooth Headset

Webphone and Conference Bridge

Using the Webphone with your browser

Office Manager Conference Bridge Setup

iPhone Installation and Usage

Installing the Smartphone Application

How to Make a Call from Smartphone

Using Voicemail from your Smartphone

How to Chat from your Smartphone

Transfer Call from Smartphone Application

Call History Basics

Call History

Call History - Scheduled Exports (Office Manager Only)

Most of these features below require you to have Office Manager permissions

Auto Attendant Greetings and Prompts

Auto Attendant - Basic Features

Adding an Auto Attendant

Auto Attendant - Add Introduction Greeting

Auto Attendant - Menu Prompts

Time Frames For Answering Rules

Answering Rules Using Time Frames

Time Frame Answering Rules Always

How to Set Holiday Time Frames

How to Set Days of Week & Times

Call Queues Features, Agents and Message On Hold

Call Queues - Basic Features

Call Queues - Add & Edit Agents

Call Queues - Music & Message on Hold

Call Center Applications

Building Reports with Call Center Analytics

Administrator Features

Managing Telephone Numbers

Programming Buttons with SNAPbuilder