NEWS

  • 5 Support-Related Questions You MUST Ask a Potential Cloud Phone System Vendor Best Technical Support is always LOCAL When it comes to choosing a cloud phone system for your organization, naturally you will focus on things like features, functionality, installation/implementation, quality, scalability, flexibility, security, and of course, price and total cost of ownership. All of these factors are essential and need to be part of the evaluation process. However, there is another critical aspect that you simply cannot afford to overlook — because doing so means that your investment in a new cloud phone system will turn out to be......

  • At Carolina Digital Phone, we are constantly working on ways to improve our advanced and affordable cloud phone system. Today, we are thrilled to give you a sneak preview of an innovation that will be available to ALL of our customers at NO ADDITIONAL COST in the coming months: rich call data for smartphones. With this new feature, our customers who contact customers, suppliers, or any other party that has a smartphone will be able to: Display their logo or any other image (e.g. headshot) on the receiving party’s Caller ID screen. This can significantly increase the chances of a......

  •   When receiving your monthly phone bill, don’t you hate seeing taxes and fees that you don’t understand? Even when given an explanation of the fees it still doesn’t make sense why they fluctuate on your bill every month. This makes it very difficult to budget monthly expenses when your bill isn’t consistent.  Although this is very aggravating, are you sure you’re not being dinged over and over again by your business phone system provider?   This can make it difficult to understand and compare multiple business phone provider prices because in most cases you won’t know what your actual monthly cost......

  • HOW CLOUD-NATIVE UNIFIED COMMUNICATIONS PLATFORMS QUICKLY ENABLE EMERGING TRENDS What do Americans love? Buying goods and services! According to the Bureau of Economic Analysis, consumer spending makes up roughly 68% of the economy each year. From the supply side of the economy, however, the bigger a company’s sales get, the more they need to invest in an optimal customer service experience. After all, a recent report on contact centers found that 67% of customers are likely to switch suppliers if they have a bad customer service experience. In this report, we explain why the contact center market in the US is skyrocketing. We focus......

  • When was the last time you took the pulse of your customers? If you don’t recall, now would be a good time to take a look at your relationship with your customers. Over half of consumers have simply taken their business elsewhere after receiving less than satisfactory customer service according to a report from Microsoft. That’s a lot of unhappy customers. So, what should Customer Service look like? It’s not rocket science – it’s all about being available to provide assistance and guidance for the people that help you pay the bills. It comes down to how much you are......

  • Even before the pandemic, remote working was on the rise with an estimated 55% of people telecommuting full-time. However, these days everyone who can work from home is working from home; if not full-time, then at least part-time. What’s more, a recent survey by Gartner found that 74% of CFOs plan on permanently shifting at least 5% of previously on-site employees to remote positions post-COVID 19, and several companies such as Facebook, Twitter, Shopify, Square, Box and Slack have already told employees that, if they wish, they never have to return to the corporate office. However, while many workers are......

  • Four Rules for a Happier Life from the CEO of Carolina Digital Phone We live in a complex and unpredictable world. Lately, our world has been even more stressful and out of control than ever – or so it seems. In tumultuous times, I center myself with some simple guidelines that I apply to my personal as well as business life. I am sharing these rules in the hope that you may apply them to your everyday life and benefit from them. Rule 1: Laugh and the World Laughs With YouTry this – make an effort every day to make......

  • It is no surprise that small and medium-sized businesses across the globe have suffered due to the global coronavirus pandemic. What is becoming evident, based on research, is that the companies that are surviving and prospering are making a concerted push toward upgrading their digital technologies to survive. According to a new 2020 Small Business Digital Maturity study from IDC, 70 percent of small businesses are speeding up their push to switch to digital in the face of hurdles coming from the COVID-19 crisis. As it turns out, those companies that have already adopted digital strategies are much better equipped......

  • These days, you can talk to most people about catastrophes, disasters, calamities, and other terrible things, but mention the word “prayer” and the conversation often comes to a screeching halt. Some people call this political correctness. I call it misguided. The way I was raised and where I come from, prayer does not mean trying to force other people to believe certain things. It also does not mean judging and condemning people who believe differently, or who do not believe at all. Instead, prayer is about cultivating an intimate and essential relationship with God. A wonderful pastor advised me many......

  • Here’s a fantastic service for anyone looking for professionally recorded business telephone system prompts, greetings, and more. Carolina Digital Phone has partnered with Snap Recordings, the leading online provider of professional voice recordings for business telephone systems. You can now order custom voicemail greetings, promotional on-hold messages, announcements, prompts, or any other type of telephone recordings directly from our website. Using the online wizard, create professional-quality telephone recordings, and establish instant credibility with your callers. Simply register for a free account, choose your voice talent and music, type or paste your script into our message editor, and pay securely online.......

Over 20 Years Of Service
Our Customers Love Us!

David Huff
David Huff
March 4, 2021.
Verified
Love Carolina Digital, especially Chris V she's wonderful! Team is helpful for our questions, quick, and easily accessable.
Robin Jones
Robin Jones
February 3, 2021.
Verified
Awesome service, quick resolve of issue the company I work for was having that day with our phones. All good things to say!!
Michael Durdin
Michael Durdin
January 6, 2021.
Verified
We love our VOIP phone system from Carolina Digital Phone. The product works like it should and the features are fantastic and easy to use. Also, tech support is top notch. I can't say enough good things about the staff and how quickly they are able to resolve any issues we have had while getting everything up and running. 5 star company!
Jeff Hyde
Jeff Hyde
January 4, 2021.
Verified
Our Company has been using Carolina Digital for the last 10 years, before it was Carolina Digital. Great folks, terrific service and we save money every month.
Lisa Nethery
Lisa Nethery
December 18, 2020.
Verified
Love working with this team of professionals. They are always pleasant to talk too. Eric and Matt are top notch in support and always willing to help with any issue you have!
Karen Fentress
Karen Fentress
November 25, 2020.
Verified
Great, fast, friendly service!
Sylvia Wilson
Sylvia Wilson
October 26, 2020.
Verified
The recordings were down for about a week. Eric Lyon had our issue resolved immediately. We are always very satisfied with Carolina Digital!
Luke Phillips
Luke Phillips
August 26, 2020.
Verified
Awesome support in the migration of our services. Tech and sales support like no other.