Carolina Digital Phone News

Read the latest from Carolina Digital Phone. From press releases, to local stories, and more – we’re happy to share the good news!

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fleet-plummer store front

Customer Service Above & Beyond

Fleet-Plummer is a family business that was founded in 1949 as a hardware store in Greensboro, North Carolina, and remains one of the Triad’s oldest retail stores. Over the years, Fleet-Plummer has grown into an eclectic lifestyle retail destination that offers anything you need for gracious living with Southern style. While Fleet-Plummer offers everything from grills and patio furniture to greeting cards and jewelry, the one thing that Fleet-Plummer was lacking was a dependable telephone system and provider. So, when their telephone system was down for three days, they were desperately trying to find a solution. After a Google search

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CEOs & Business Owners: How to Save $28,104 (or More) Each Year

In today’s relentlessly competitive, fast-moving, and highly uncertain business landscape, the need for CEOs and business owners to find efficiencies and “get more for less” is not just a strategic priority. It is a fundamental necessity. Yet despite this urgent requirement, a surprising number of CEOs and business owners — through no personal fault or failing of their own — are wasting tens of thousands of dollars a year. How? By having their IT Director perform double-duty as their “telephone services guru”. Sound far-fetched? Let’s do the math: According to payscale.com, the average total salary for an IT Director in

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non profit church

A Non-Profit Moves Into The 21st Century

Mark Ledford, Director of Facilities at Christ United Methodist Church, a non-profit in Greensboro, NC, is singing the praises of Carolina Digital Phone. When it came time for the church to advance into the 21st Century and move its IT system to the cloud, it only made sense to include cloud-based telephones. That’s when the church chose to work with Carolina Digital Phone. Outside of working to provide the best possible digital phone system with 99.9% uptime and hundreds of free features plus unparalleled customer service, Carolina Digital Phone Owner/CEO Nicky Smith has always had a big heart for the

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woman smiling with headset - No Longer Tied to a Desk - Carolina Digital Phone - LDR & Co.

No Longer Tied to a Desk

Crystal Wright is the Office Manager at LDR & Co. Building Technologies which is actually multiple companies. One business, AirCon Carolina, is a leading design and build mechanical engineer firm. They specialize in biotech and pharmaceutical facilities, cleanroom technologies, and mission-critical sites. LDR Technologies is a licensed full-service mechanical contractor that specializes in providing industrial, commercial, and institutional service and unit replacement in North Carolina. While they provide HVAC installation and service, they are more specialized to work with hospitals and labs. Prior to coming to LDR & Co., Crystal worked at a construction company and said “We need to

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Carolina Digital Phone Introduces STIR/SHAKEN Robocaller Protection

Greensboro, NC — Carolina Digital Phone, a knowledgeable local leader in a cloud-based communications industry, continues to innovate with the implementation of STIR/SHAKEN technology to battle robocalls. In an effort to restore integrity in the United States public telephone system, the FCC is helping us fight against robocalls through a new set of rules and regulations: STIR/SHAKEN. Simply put, the new regulations help service providers verify whether the number the displayed on the Caller ID is accurate. Helping the callee trust that the call is not a spoofed call. A recent report from Truecaller reveals phone scams cost Americans over

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female in recoding studio

Carolina Digital Phone Now Offers Professional Voice Recordings

Here’s a fantastic service for anyone looking for professionally recorded business telephone system prompts, greetings, and more. Carolina Digital Phone has partnered with Snap Recordings, the leading online provider of professional voice recordings for business telephone systems. You can now order custom voicemail greetings, promotional on-hold messages, announcements, prompts, or any other type of telephone recordings directly from our website. Professional Voices Using the online wizard, create professional-quality telephone recordings, and establish instant credibility with your callers. Simply register for a free account, choose your voice talent and music, type or paste your script into our message editor, and pay

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northstate segra aquired

Segra Acquisition of North State Communications

Why North State’s Merger with Segra is Great News for Shareholders — but Probably Awful News for Workers and Customers On December 9th, High Point, NC-based North State Telecommunications Corp. announced that it has agreed to merge with a subsidiary of MTN Infrastructure TopCo, Inc., which together with its other subsidiaries does business as Segra. This seems to be a classic case of a small, family-owned business selling to a much larger enterprise. As usual, there is a financial story, a worker story, and a customer story. The Financial Story: “We’re in the Money!” Charlotte, NC-based Segra has agreed to

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Graham County Schools

Carolina Digital Phone Installs Hosted Cloud Phone System for North Carolina’s Graham County Schools

PRESS RELEASE – AUGUST 16, 2019 – Carolina Digital Phone a leading hosted cloud and telecommunications firm that serves businesses, government agencies, non-profit organizations, and academic institutions nationwide, is proud to announce that it has installed a state-of-the-art hosted cloud phone system for Graham County Schools, a K–12 graded school district serving Graham County, North Carolina. The installation included a total of 120 seats in Graham County Schools’ central administrative office, and across its roster of schools including Robbinsville Elementary School, Robbinsville Middle School, Robbinsville High School, and The Academy. Commented Chris Villa, Major Account Director at Carolina Digital Phone:

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dialing yealink phone

10 Essential Questions to Ask Hosted Cloud Phone System Vendors

Your business has decided that upgrading from a costly, inflexible and restrictive on-premise phone system to an agile, advanced and affordable hosted cloud phone system is the way to go. However, before you can start reaping the rewards of your wise decision, you need to choose the right partner. To help you make this decision, here are 10 essential questions to ask hosted cloud phone system vendors: 1. Do you specialize in installing and supporting hosted cloud phone systems? You want to steer clear of vendors that “dabble” in hosted cloud, while they juggle other business lines. 2. Do you

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Business Phone App Features

Our Mobile App for iOS and Android Extends Our Hosted Cloud Solutions and Unified Communications (UC) to Your Team — Anytime, Anywhere and on Any Device

These days, workers spend much of their time away from their desk — and some of them never come into the office at all. Currently, 55% of workers telecommute full-time, and by the year 2020 this is expected to reach 72%. In fact, 48% of workers don’t even believe that traditional offices will exist by the year 2021! This means your company needs a cost effective, reliable, scalable, and secure way to extend your telecommunications footprint beyond desks and offices — so that your team can be productive, efficient and successful at all times. That is where our mobile app

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hosted VoIP statistics

Worldwide VoIP Market Projected to Hit $55 Billion by 2025 with North America Leading the Way

A new report from market research firm Global Market Insights is projecting that the worldwide VoIP market will reach $55 billion by 2025. This represents a 175% increase from the current level of $20 billion. Analysts also predict that by 2025, the IT and telecom market will comprise more than 25% of the VoIP industry, with growth in North America leading the way. Key factors that will continue to convince businesses to migrate from traditional PSTN networks to cloud-based telephone systems include: Substantial year-over-year cost savings. The need to collaborate and connect with remote/mobile workers and distributed teams. Massive investments

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yealink telephone

Hosted Cloud Phone System Frequently Asked Question: “Do We Need to Buy New Phones?”

If you are considering upgrading to a feature-rich and scalable hosted cloud phone system, then you will obviously want to know if you can use your existing phones, or if you need to purchase new phones. As with many questions of this nature, the answer is “it depends.” Before exploring this further, it will be helpful to quickly and simply look at how hosted cloud works. Understanding Hosted Cloud One of the most beneficial things about hosted cloud is that it does not need its own separate telecommunications infrastructure. Instead, it “piggy backs” on your existing IP network — which

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successful partnership

Attention Ex-Windstream Channel Partners: We Want You to Join Our Team!

Windstream, which filed for bankruptcy in February, has noted that it will cut approximately 15 percent of its channel partners. Those affected will immediately see their commissions stop, regardless of how it negatively impacts their operations, cash flow projections, or reputations. Apparently, Windstream has other items on the agenda at the moment than supporting channel partners who have been driving revenues and customers to the telecommunications company for years. According to some current and ex-employees posting at TheLayoffs.com, one of these priorities is carrying out a “stealth layoff program” that involves handing out a small number of pink slips over

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windstream bankruptcy

BREAKING NEWS: Windstream Files for Bankruptcy

February 27, 2019 News: On the heels of a recent $310 million judgment in favor of bondholder Aurelius Capital Management, Windstream Holdings Inc. filed for Chapter 11 bankruptcy protection on February 25. The bankruptcy filing, which was widely expected given the recent Aurelius judgement (which Windstream has since appealed), alongside more than $5.8 billion in debts that the rural phone company had racked up over the last several years, means that Windstream will continue operating through a multi-year financial restructuring plan. As with virtually all bankruptcy filings, the only winners in this disaster will be select Windstream executives and managers

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Windstream bankruptcy

Is a Windstream Bankruptcy Filing Imminent?

There is growing speculation that a Windstream bankruptcy and massive downsizing is imminent in the wake of a devastating court ruling, which was handed down by the U.S. District Court of the Southern District of New York on February 15. The Story So Far The court ruled that in 2015 when Windstream spun out its internally-managed real estate trust Uniti Group, that it improperly transferred over $300 million worth of assets that served as security for bonds issued by Aurelius Capital Management LP. Uniti Group is Windstream’s largest customer, with assets that include over 4 million fiber strand miles and

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voicemail to email

Big News: We Are Now Offering Enhanced Voicemail-to-Text for FREE

We are thrilled to announce that we are now giving all of our customers enhanced voicemail-to-text for FREE! In case you are unfamiliar with this incredibly useful calling feature, as the name suggests voicemail-to-text automatically transcribes voicemail messages into text messages, which are then sent to recipients via email or SMS. Key benefits of Voicemail-to-Text include: In many cases, employees will save time glancing at transcriptions vs. listening to long voicemails — especially if they are complex and have a lot of detail. Employees can pick up transcribed voicemail messages anytime and anywhere on their smartphone. Employees can prioritize responses

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technology meeting

How a Hosted Cloud Phone System is a Future-Proof Investment

It is an all-too-familiar situation: businesses make a major investment in a new phone system, only to discover a few years later that it is obsolete, or is heading fast in that direction. As a result, businesses must choose between two very undesirable options: they either settle for an outdated phone system that cannot support their needs, or they spend tens of hundreds of thousands of dollars on a new system — and run the risk of repeating the cycle all over again in a few years. Fortunately, there is a practical and proven way to solve this common and

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non profit heart

Carolina Digital Phone in the Community: Helping the Interactive Resource Center Fight Against Homelessness

Since we launched our company almost 20 years ago, one of our guiding principles has been to give back to our community. It is very rewarding to know that we are making a positive difference in people’s lives — one that will have a lasting impact on their future, and the future of their family. Recently, we had the opportunity to give back and make a difference by helping the Interactive Resource Center (IRC), which is a 501(c)(3) nonprofit organization based in Greensboro, NC. The IRC provides a wide range of services that help individuals experiencing homelessness reconnect with their

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hurricane florence

URGENT NEWS: HURRICANE FLORENCE UPDATE AND CUSTOMER ADVISORY

Tracking Hurricane Florence The U.S. National Hurricane Center (NHC) upgraded Hurricane Florence to “Category 4” on Monday September 10. As of 2pm Eastern Time on Tuesday September 11, Florence was centered approximately 370 miles south-southwest of Bermuda, and 845 miles east-southeast of Cape Fear, North Carolina. The storm is moving west-northwest at about 17 miles per hour, and is packing maximum sustained winds of around 130 miles per hour. Through Saturday September 15, Florence is expected to produce 15-20 inches of rainfall, with accumulations of up to 30 inches near Florence’s track over portions of North Carolina, Virginia, and northern

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carolina digital phone reception

North Carolina Public Charter Schools Annual Conference 2018

July 15-17, 2018: DigitalPhone.io is sponsoring the Sunday Night Reception and exhibiting at Sunset Beach NC for the North Carolina Association for Public Charter Schools annual conference this week. Today’s Public Charter Schools and government agencies face increasing pressure to be more efficient, more cost-effective and more innovative. And that’s where our cloud-based telephone services make the difference! Charter schools are independently-operated public schools that have the freedom to design classrooms that meet their students’ needs. All charter schools operate under a contract with a charter school authorizer – usually a nonprofit organization, government agency, or university – that holds

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Carolina Digital Phone Adds Key New Talent to Workforce

GREENSBORO, N.C. (PRWEB) MAY 30, 2018 Leading telecommunications firm DigitalPhone.io announced today that it has expanded its workforce in response to strong ongoing demand for its suite of solutions from businesses, government agencies, educational institutions and nonprofit organizations across the country. Joining the DigitalPhone.io operations team are: Samantha Buggé, Project & Provisioning Manager; Marisa Diaz, Account Executive; Lisa Green, Account Executive; Arianna Forgay, Client Support Specialist; and Paige Sullivan, Client Support Specialist. In addition, acclaimed Business and Executive Coach Ross Cox has been hired to assist DigitalPhone.io with strategic development, execution planning, and performance management. Mr. Cox has nearly 50

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voip phone systems for financial advisory firms

Cloud PBX Sees Promising Growth: Based on Market Research and Global Market Segmentation

(Market Research Future) May 2018. Cloud technology is gaining popularity among various business sectors and aimed at achieving an effective and cost-efficient means of performing multiple jobs. The communication technology has also been upgrading with the assistance of cloud technology. Cloud PBX can now deliver all the basic elements of a customary PBX and effectively substitutes the on-site PBX hardware. According to Market Research Future report, there has been a growing demand for VoIP and cloud PBX and it is going to be larger than ever in the future. Irrespective of their size, every business seems ready to shift from

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voip mobility global

Growth Prospects in the SIP Trunking Services and VoIP Access Market of North America

The SIP trunking services and VoIP access market has maintained its pace to become the default source of connection between on-site consumer platform and the PSTN (public switched telephone network). They are also expected to hold their stance prominently in supporting the efforts of a large number of revolutionary businesses towards digital transformation. The next generation voice access services include: Basic VoIP Access Services: These are congregated access lines linking with basic low-end structures or primarily with telephony endpoints usually via ATAs (analog telephone adapters). VoIP Trunking: These are joined access lines linking through TDM (time division multiplexing) enterprise telephony

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voip mobility global

VoIP and Mobility in your Business

VoIP is changing how businesses deal within the company and outside the company and hence has been successful in increasing the mobility in various businesses. Mobility in business is the ability to support business by working without physically being in the office and from any location at any instant. Such employees use various means like tablets and mobiles to connect to the cloud-based network. Whereas VoIP also called IP telephony and internet telephony is a cloud-based network for managing a large number of phone calls, SMS, and video calls over internet protocol networks. VoIP technology is currently replacing regular Public

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greensboro housing hub

Carolina Digital Phone Helps Nonprofits Improve Operations, Lower Costs & Move Ahead

Leading hosted telecommunications firm Carolina Digital Phone has concluded a multi-phase VoIP phone system implementation for nonprofit organizations in the Greensboro, NC area, including: Habitat for Humanity of Greater Greensboro (both main office and ReStore outlet), Housing Consultants Group (multiple locations), Greensboro Housing Coalition, and Community Housing Solutions, respectively. The project, which commenced in late 2017, involved moving the aforementioned nonprofit organizations into a new shared location that had been renovated with a modernized internet and telecommunications infrastructure. Carolina Digital Phone’s in-house team of experts installed 64 seats, 6 fax bridges and 2 sidecars, which are auto-attendant extensions that enhances VoIP phone system functionality and usability. The team also provided on-site testing

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Leading Hosted Telecommunications Firm DigitalPhone.io Kicks off 2018 by Expanding Senior Sales and Support Teams

DigitalPhone.io, a leading hosted telecommunications that serves businesses, government organizations and educational institutions across the country, has accelerated its strategic growth plans by significantly expanding its senior sales and support teams. DigitalPhone.io’s new team members include: Account Executives Samantha Shires, Walter Townsend, Chris Villa and Joan Wilkerson; Senior VoIP Engineer Chris Norris; Senior Support Engineer Rob Mitchell; Support Center Manager Steven Hinkle; and New Customer Onboarding Specialist Mitchell Smith. These talented professionals join a leadership team helmed by Founder and CEO Nicky Smith, who launched DigitalPhone.io (formerly Carolina Digital) in 2000, and has since developed the company into a full-service

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Carolina Digital Phone Launches Wireless Internet Backup Solution to ensure 24×7 Continuity

Leading Hosted Telecommunications Provider Carolina Digital Phone Launches Wireless Internet Backup Solution to Ensure 24×7 Continuity Carolina Digital Phone, a pioneering hosted telecommunications firm that serves businesses, government agencies, and educational institutions nationwide, has launched a state-of-the-art wireless backup solution that provides customers with 24×7 continuity in the event of an unexpected disruption to their primary internet connection. The new wireless internet backup solution relies on AT&T’s powerful LTE network, and uses a discrete LTE-certified cellular modem manufactured by Cradlepoint. Once installed, the solution immediately switches to a fast, reliable and secure wifi network when the primary internet connection goes

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Carolina Digital Phone Restores & Improves Telecommunication Services for Middle River Regional Jail

September 8, 2017 – Leading Hosted Telecommunications Provider Carolina Digital Phone Restores & Improves Telecommunication Services for Middle River Regional Jail Carolina Digital Phone, a pioneering hosted telecommunications firm that serves businesses and educational organizations nationwide, has completed a successful implementation that involved restoring and improving telecommunication services for Middle River Regional Jail in Verona, Virginia. Middle River Regional Jail is a secure adult detention facility that operates under the Virginia Department of Corrections Minimum Standards for Jails and Lockups. Built in 2006 on a 28-acre site, the facility has a 902 bed capacity and is approximately 212,020 square feet.

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Carolina Digital Phone Implements Multi-Location Cloud Phone System for Leading Dermatology Practice

August 29, 2017 – Carolina Digital Phone, a pioneering hosted telecommunications firm that serves businesses and educational organizations nationwide, announced that it has wrapped-up a successful cloud phone system implementation for Blue Ridge Dermatology Associates, a leading North Carolina dermatology practice. “We wanted to continue our focus on customer service in the digital age, and felt that VoIP was the technology of the future,” commented Kristy Kearns, Practice Administrator at Blue Ridge Dermatology Associates. “We looked at several vendors and options, and determined that Carolina Digital Phone was the best choice. They also came highly recommended by an IT company

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Carolina Digital Phone Solves a “Number Porting Fiasco” at Kentucky’s Oneida Baptist Institute

Carolina Digital Phone, a leading provider of USAC Category 1 eligible hosted telecommunications to K-12 schools in the Southeast U.S., announced that it has completed a successful large-scale number port migration project for Oneida Baptist Institute, an internationally-renowned boarding and day school for students in grades 6-12 founded in 1899, and located in Oneida, KY. Oneida Baptist Institute’s Director of Development John Monday reached out to Carolina Digital Phone earlier this year after the school’s previous cloud phone system carrier repeatedly failed to meet its quality, performance and service obligations. “We had switched to a VoIP phone system in January.

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DigitalPhone.io shows at InsurEXPO

/Press Release April 6, 2017/ Annually the Independent Insurance Agents of North Carolina, Inc. have an expo to expose agents to Agency Management, Marketing, Sales & Social Media, and Technical Resources. Agents have the opportunity to get exposed to expert speakers such as George Robertson who will is speaking on Cyber Insurance which is a concern of many business owners nationwide. George Robertson is an independent insurance agent with Rockingham Insurance Agency based in Eden, North Carolina. The presentation will go over what to the different exposures in cyber crime and the various coverages available. George will also cover in his presentation

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DigitalPhone.io Launches New Channel Partner Program to Expand Sales Footprint Nationwide

GREENSBORO, NC (PRWEB) MARCH 28, 2017 DigitalPhone.io, a leading hosted telecommunications firm that serves businesses and educational organizations nationwide, announced that it has launched a new channel partner program to expand its sales footprint nationwide. Consultants and businesses that are approved to participate in the new channel partner program will be authorized to solve their customers’ communication needs by offering them DigitalPhone.io’s leading-edge hosted VoIP platform that delivers: Dramatic cost savings vs. traditional landline phone systems Unprecedented mobility, scalability and flexibility Guaranteed business continuity with 99.99% uptime Multiple built-in disaster recovery methods Advanced unified calling features, such as auto-attendant, automatic

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Carolina Digital Phone Awarded New School District Deployments

Carolina Digital Phone, a leading provider of USAC Category 1 E-Rate eligible hosted telecommunications for K-12 schools in the U.S. Southeast, announced that it has been awarded new contracts to install state-of-the art cloud phone solutions at two school systems North Carolina and Georgia, respectively. In April 2017, the Carolina Digital Phone team will deploy 97 SIP trunks for Brunswick County Schools in North Carolina. The installation was given the green light after a highly successful test of 3 SIP trunks in February, which saved the school board over 50 percent vs. their current carrier. Staff were also impressed with

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Pioneering Hosted Telecommunications Firm Carolina Digital Phone Welcomes Experienced Financial Management Executive Steve Worrell, CPA as New CFO

As part of its continued growth and expanding nationwide footprint, Carolina Digital Phone, a pioneering hosted telecommunications firm that launched in 2000, announced today that it has welcomed experienced financial management executive Steve Worrell, CPA as its new CFO. Mr. Worrell has over 30 years of experience working with several high-profile organizations, including multiple Fortune 500 enterprises. Throughout his career, he has provided advice and insight and on a wide range of accounting, technology, information management and workforce capital management matters, ranging from strategic planning to full system implementations. In addition, Mr. Worrell has served as faculty member in the

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Pioneering Hosted Telecommunications Firm Carolina Digital Rebrands as DigitalPhone.io to Better Represent Nationwide Reach & Reflect Company Growth

Greensboro, North Carolina – Press Release As it approaches its 20-year anniversary, Carolina Digital Phone, a pioneer of innovative hosted phone solutions for businesses and educational organizations, announced that it has rebranded as DigitalPhone.io. The new name represents the company’s nationwide reach and service coverage area, and further captures and conveys key messages that are essential to the company’s brand promise, including: being future-minded, constantly innovating, delivering client results, and focusing on leading-edge services and solutions. “The digital phone piece of our name captures how we help our clients grow their unified messaging capacity,” commented DigitalPhone.io’s CEO Nicky Smith who

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Montgomery Community College Installs New Cloud Phone System

Hosted Telecommunications Firm Carolina Digital Phone Awarded Montgomery Community College Contract for New Cloud Phone System Hosted telecommunications firm Carolina Digital Phone announced that it has been awarded a contract by Montgomery Community College to install a state-of- the-art hosted cloud phone system at the school’s campus in Troy, North Carolina. Carolina Digital Phone was selected by Montgomery Community College’s leadership team per a competitive and formal bidding process that lasted several months, and involved multiple vendors. Ultimately, the decision to go with Carolina Digital Phone was based on a combination of the company’s technical expertise, capacity, service commitment, quality

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Carolina Digital Phone Expands with Major Investment in Class 4 & 5 Softswitches

Carolina Digital Phone, a leading cloud phone system solution provider for business, schools and government, announced today that it has greatly expanded its call control intelligence capacity due to a major investment in Class 4 and Class 5 softswitches. The investment in NetSapiens’ SNAPsolution supports automatic call switching from both end user SIP-based devices (e.g. IADs, enterprise gateways and ATAs), and carrier side SIP-based trunking interfaces (low/high volume TDM trunking gateways and any certified SIP carrier). The added capacity enables Carolina Digital Phone to provide its growing roster of customers with key innovations and additions, including: Enhanced unified communication tools

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Carolina Digital expands with National carrier Inteliquent

Carolina Digital Phone has inked a deal to allow larger footprint and access to over 8,500 rate centers in the US and is using Inteliquent’s newly announced Omni features, further simplifying access to next-generation communications services. Read more about Inteliquent’s new services at their July 22, Press Release About Inteliquent: Inteliquent is a premier interconnection partner for communication service providers of all types. As the nation’s highest quality provider of voice and messaging interconnection services, Inteliquent is used by nearly all national and regional wireless carriers, cable companies, and CLECs in the markets it serves, and its network carries approximately 17

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Carolina Digital Uses Change Management Expertise to Ensure Successful Hosted VoIP Phone System Implementation for Augusta County Government Center

/PRESS RELEASE – June 7, 2016/ Carolina Digital Phone, which has more than 15 years of experience serving and solving the communication needs of public sector organizations, credits its change management expertise for successfully completing a major hosted VoIP phone system implementation for the Augusta County Government Center, located in Verona, VA. The implementation, which took several weeks to complete and was part of a procurement process that began in 2015, involved several Augusta County departments and hundreds of employees — including many of whom had never used hosted VoIP phone system technology, hardware or features before. “Even though shifting

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VoIP Solutions Provider Carolina Digital “Saves Spring Break” at Arapahoe Charter School

/PRESS RELEASE – April 27, 2016/ Like many IT specialists in the education field, Arapahoe Charter School’s (ACS) network administrator Mark Prescott planned to spend the recent Spring Break taking care of some routine maintenance tasks, and enjoying a well-deserved breather after a busy semester. However, when his school’s on-site private branch exchange (PBX) suddenly went down, he was forced into action and made a quick-thinking decision that turned a potential nightmare into a triumphant success story: he called cloud solutions provider Carolina Digital Phone. To Mark’s amazement, that same afternoon Carolina Digital Phone’s CEO Nicky Smith arrived with a

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Hosted Telecommunications Firm Carolina Digital Awarded Johnson County School System Contract for New 4,500 VoIP Phone System

Carolina Digital, a leading provider of USAC Category 1 eligible hosted telecommunications for K-12 schools in the Southeast United States, announced that it has been awarded a contract by North Carolina’s Johnson County School System to install a new 4,500 VoIP phone system. Per the agreement, Carolina Digital will utilize the robust and proven unified communications platform powered by Third Lane Technologies, which supports class-leading customization and versatility. The company will also supply staff across Johnson County School System’s 44 schools and handful of administrative offices with leading edge Yealink Network Technology IP phones, which offer more functions and flexibility than a

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pfSense Security Appliance Solutions

Carolina Digital sells and supports pfSense security appliance solutions provide reliable, scalable systems that are unmatched in value and performance for your network and hosted VoIP applications. Because there are no required on-going maintenance or license fees, we provide the lowest total cost of ownership with the most security and connection features in the market today. Benefits: Open Source technology – provides the most flexible feature set with no artificial limitations and multiple configuration options at no extra charge Easy to use – intuitive web interface makes it easy to configure your network security preferences without manually editing rule sets or coding ability Powerful

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Yealink Affordable IP Phone with HD voice

Yealink a global leader of unified communications has introduced a new entry level IP phone with an affordable price. In quantities over 20 this new phone can be as low as $85/each breaking the price barrier with features only available on IP-based phones twice this price. The new SIP-T40P is Yealink’s latest T4 series SIP business phone. Optimised for ease of use and delivering superb sound quality, the SIP-T40P’s revolutionary design features 18 on-screen programmable buttons for fast, intuitive call handling. The SIP-T40P, a member of Yealink’s new generation T4 series, is a feature-rich SIP phone designed for today’s business user.

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north caroline map area codes

North Carolina Approves Second Area Code 743 for Piedmont Triad

North Carolina State officials approved a second area code for the Piedmont Triad that will overlay the current 336 code. The new 743 overlays for the area code will be implemented before all numbers in that area code are exhausted, expected to be in 2016. The North Carolina Utilities Commission announced on Wednesday, August 20th, 2014 that the 743 area code has been approved for use. Local phone providers will provide details later on when the new area code will start, commission officials said. The new area code will mean all local calls will require 10-digit dialing. However, local calls

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School installs new phone system to improve safety in the classroom

Bertie County Schools has recently installed a new and improved voice communications system in all of the schools in the school district.  This is great news for our community because it provides a safe environment for our children and it did not cost the district or the local taxpayers a dime – in fact, it is saving local taxpayers over the previous system. The new system, provided by Converged Networks, LLC and Carolina Digital Phone is a “Hosted VoIP” system.  “VoIP” stands for “Voice Over Internet Protocol” and it uses the existing school data network and the Internet to carry

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Hosted PBX Trends

Over the past few years there have been numerous online discussions and articles on the subject of “cost” and “price/performance” of the Hosted PBX. Today these discussions are sounding more and more like outdated statements of the obvious. Yes, it is obvious that Hosted PBX is far more feature rich and cost effective than traditional PBX or outdated Centrex services, but that isn’t the point. Appropriately chosen communication technology very directly impact ways and speed with which business is being conducted, more important than ever in the current economic climate. For most businesses, however, communications does not fall into realm

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New FCC Annual Toll Free Annual Regulatory Fee

August 18, 2015 – We may be providing you toll free service today, and may have provided toll free numbers to you as of December 2014. As always, we sincerely appreciate your business and your trust. As you may know, the FCC soon will assess a new annual regulatory fee on toll free numbers. RespOrgs (Responsible Organizations) will make payments directly to the FCC upon receipt of the FCC’s invoice. The FCC will calculate the invoiced annual regulatory fee based on toll free numbers in service as of December 2014. We anticipate that the FCC will invoice us for this annual

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The Internet: 20 Years From Now

The evolution of the internet is happening now. More than just its infrastructure, how we use it and where we use it to connect are in a state of continuous change. What will the internet look like in the next 20 years? Explore the possibilities for the future development of the internet and strategies for helping it evolve in the best possible way. Enjoy this short video “The Internet: 20 Years From Now”.

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Rural Health Care Providers can Apply for USAC Hosted VoIP Discounts

May 16, 2014 – Each year, the Universal Service Administrative Company (USAC) makes available $400 million in funding through the Rural Health Care (RHC) program, to be used for telecommunications and Internet services for health care providers located in rural areas. However, according to USAC, only $81 million was granted in 2011, due in large part to a lack of program awareness. Carolina Digital Phone, a North Carolina based Interconnected-VoIP provider of advanced network communications and hosted VoIP services, urges rural health care providers to apply for RHC funding in order to take advantage of discounts on hosted VoIP telecommunications services.

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New 844 Toll Free Numbers Available

The Federal Communications Commission (FCC) announced it will release the new 844 toll free prefix on December 7, 2013. The last time the FCC released a new toll free prefix was in October 2010 when they released 855 numbers. Businesses across the US and Canada have already started planning to get their very own 844 toll free numbers. Carolina Digital Phone will make these 844 numbers available to its customers with all the advanced features of a business class phone system. 844 toll free numbers will function exactly the same as any other toll free number. The main advantage here is

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fleet-plummer store front

Customer Service Above & Beyond

Fleet-Plummer is a family business that was founded in 1949 as a hardware store in Greensboro, North Carolina, and remains one of the Triad’s oldest retail stores. Over the years, Fleet-Plummer has grown into an eclectic lifestyle retail destination that offers anything you need for gracious living with Southern style. While Fleet-Plummer offers everything from grills and patio furniture to greeting cards and jewelry, the one thing that Fleet-Plummer was lacking was a dependable telephone system and provider. So, when their telephone system was down for three days, they were desperately trying to find a solution. After a Google search

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CEOs & Business Owners: How to Save $28,104 (or More) Each Year

In today’s relentlessly competitive, fast-moving, and highly uncertain business landscape, the need for CEOs and business owners to find efficiencies and “get more for less” is not just a strategic priority. It is a fundamental necessity. Yet despite this urgent requirement, a surprising number of CEOs and business owners — through no personal fault or failing of their own — are wasting tens of thousands of dollars a year. How? By having their IT Director perform double-duty as their “telephone services guru”. Sound far-fetched? Let’s do the math: According to payscale.com, the average total salary for an IT Director in

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non profit church

A Non-Profit Moves Into The 21st Century

Mark Ledford, Director of Facilities at Christ United Methodist Church, a non-profit in Greensboro, NC, is singing the praises of Carolina Digital Phone. When it came time for the church to advance into the 21st Century and move its IT system to the cloud, it only made sense to include cloud-based telephones. That’s when the church chose to work with Carolina Digital Phone. Outside of working to provide the best possible digital phone system with 99.9% uptime and hundreds of free features plus unparalleled customer service, Carolina Digital Phone Owner/CEO Nicky Smith has always had a big heart for the

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woman smiling with headset - No Longer Tied to a Desk - Carolina Digital Phone - LDR & Co.

No Longer Tied to a Desk

Crystal Wright is the Office Manager at LDR & Co. Building Technologies which is actually multiple companies. One business, AirCon Carolina, is a leading design and build mechanical engineer firm. They specialize in biotech and pharmaceutical facilities, cleanroom technologies, and mission-critical sites. LDR Technologies is a licensed full-service mechanical contractor that specializes in providing industrial, commercial, and institutional service and unit replacement in North Carolina. While they provide HVAC installation and service, they are more specialized to work with hospitals and labs. Prior to coming to LDR & Co., Crystal worked at a construction company and said “We need to

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Carolina Digital Phone Introduces STIR/SHAKEN Robocaller Protection

Greensboro, NC — Carolina Digital Phone, a knowledgeable local leader in a cloud-based communications industry, continues to innovate with the implementation of STIR/SHAKEN technology to battle robocalls. In an effort to restore integrity in the United States public telephone system, the FCC is helping us fight against robocalls through a new set of rules and regulations: STIR/SHAKEN. Simply put, the new regulations help service providers verify whether the number the displayed on the Caller ID is accurate. Helping the callee trust that the call is not a spoofed call. A recent report from Truecaller reveals phone scams cost Americans over

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female in recoding studio

Carolina Digital Phone Now Offers Professional Voice Recordings

Here’s a fantastic service for anyone looking for professionally recorded business telephone system prompts, greetings, and more. Carolina Digital Phone has partnered with Snap Recordings, the leading online provider of professional voice recordings for business telephone systems. You can now order custom voicemail greetings, promotional on-hold messages, announcements, prompts, or any other type of telephone recordings directly from our website. Professional Voices Using the online wizard, create professional-quality telephone recordings, and establish instant credibility with your callers. Simply register for a free account, choose your voice talent and music, type or paste your script into our message editor, and pay

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northstate segra aquired

Segra Acquisition of North State Communications

Why North State’s Merger with Segra is Great News for Shareholders — but Probably Awful News for Workers and Customers On December 9th, High Point, NC-based North State Telecommunications Corp. announced that it has agreed to merge with a subsidiary of MTN Infrastructure TopCo, Inc., which together with its other subsidiaries does business as Segra. This seems to be a classic case of a small, family-owned business selling to a much larger enterprise. As usual, there is a financial story, a worker story, and a customer story. The Financial Story: “We’re in the Money!” Charlotte, NC-based Segra has agreed to

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Graham County Schools

Carolina Digital Phone Installs Hosted Cloud Phone System for North Carolina’s Graham County Schools

PRESS RELEASE – AUGUST 16, 2019 – Carolina Digital Phone a leading hosted cloud and telecommunications firm that serves businesses, government agencies, non-profit organizations, and academic institutions nationwide, is proud to announce that it has installed a state-of-the-art hosted cloud phone system for Graham County Schools, a K–12 graded school district serving Graham County, North Carolina. The installation included a total of 120 seats in Graham County Schools’ central administrative office, and across its roster of schools including Robbinsville Elementary School, Robbinsville Middle School, Robbinsville High School, and The Academy. Commented Chris Villa, Major Account Director at Carolina Digital Phone:

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dialing yealink phone

10 Essential Questions to Ask Hosted Cloud Phone System Vendors

Your business has decided that upgrading from a costly, inflexible and restrictive on-premise phone system to an agile, advanced and affordable hosted cloud phone system is the way to go. However, before you can start reaping the rewards of your wise decision, you need to choose the right partner. To help you make this decision, here are 10 essential questions to ask hosted cloud phone system vendors: 1. Do you specialize in installing and supporting hosted cloud phone systems? You want to steer clear of vendors that “dabble” in hosted cloud, while they juggle other business lines. 2. Do you

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Business Phone App Features

Our Mobile App for iOS and Android Extends Our Hosted Cloud Solutions and Unified Communications (UC) to Your Team — Anytime, Anywhere and on Any Device

These days, workers spend much of their time away from their desk — and some of them never come into the office at all. Currently, 55% of workers telecommute full-time, and by the year 2020 this is expected to reach 72%. In fact, 48% of workers don’t even believe that traditional offices will exist by the year 2021! This means your company needs a cost effective, reliable, scalable, and secure way to extend your telecommunications footprint beyond desks and offices — so that your team can be productive, efficient and successful at all times. That is where our mobile app

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hosted VoIP statistics

Worldwide VoIP Market Projected to Hit $55 Billion by 2025 with North America Leading the Way

A new report from market research firm Global Market Insights is projecting that the worldwide VoIP market will reach $55 billion by 2025. This represents a 175% increase from the current level of $20 billion. Analysts also predict that by 2025, the IT and telecom market will comprise more than 25% of the VoIP industry, with growth in North America leading the way. Key factors that will continue to convince businesses to migrate from traditional PSTN networks to cloud-based telephone systems include: Substantial year-over-year cost savings. The need to collaborate and connect with remote/mobile workers and distributed teams. Massive investments

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yealink telephone

Hosted Cloud Phone System Frequently Asked Question: “Do We Need to Buy New Phones?”

If you are considering upgrading to a feature-rich and scalable hosted cloud phone system, then you will obviously want to know if you can use your existing phones, or if you need to purchase new phones. As with many questions of this nature, the answer is “it depends.” Before exploring this further, it will be helpful to quickly and simply look at how hosted cloud works. Understanding Hosted Cloud One of the most beneficial things about hosted cloud is that it does not need its own separate telecommunications infrastructure. Instead, it “piggy backs” on your existing IP network — which

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successful partnership

Attention Ex-Windstream Channel Partners: We Want You to Join Our Team!

Windstream, which filed for bankruptcy in February, has noted that it will cut approximately 15 percent of its channel partners. Those affected will immediately see their commissions stop, regardless of how it negatively impacts their operations, cash flow projections, or reputations. Apparently, Windstream has other items on the agenda at the moment than supporting channel partners who have been driving revenues and customers to the telecommunications company for years. According to some current and ex-employees posting at TheLayoffs.com, one of these priorities is carrying out a “stealth layoff program” that involves handing out a small number of pink slips over

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windstream bankruptcy

BREAKING NEWS: Windstream Files for Bankruptcy

February 27, 2019 News: On the heels of a recent $310 million judgment in favor of bondholder Aurelius Capital Management, Windstream Holdings Inc. filed for Chapter 11 bankruptcy protection on February 25. The bankruptcy filing, which was widely expected given the recent Aurelius judgement (which Windstream has since appealed), alongside more than $5.8 billion in debts that the rural phone company had racked up over the last several years, means that Windstream will continue operating through a multi-year financial restructuring plan. As with virtually all bankruptcy filings, the only winners in this disaster will be select Windstream executives and managers

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Windstream bankruptcy

Is a Windstream Bankruptcy Filing Imminent?

There is growing speculation that a Windstream bankruptcy and massive downsizing is imminent in the wake of a devastating court ruling, which was handed down by the U.S. District Court of the Southern District of New York on February 15. The Story So Far The court ruled that in 2015 when Windstream spun out its internally-managed real estate trust Uniti Group, that it improperly transferred over $300 million worth of assets that served as security for bonds issued by Aurelius Capital Management LP. Uniti Group is Windstream’s largest customer, with assets that include over 4 million fiber strand miles and

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voicemail to email

Big News: We Are Now Offering Enhanced Voicemail-to-Text for FREE

We are thrilled to announce that we are now giving all of our customers enhanced voicemail-to-text for FREE! In case you are unfamiliar with this incredibly useful calling feature, as the name suggests voicemail-to-text automatically transcribes voicemail messages into text messages, which are then sent to recipients via email or SMS. Key benefits of Voicemail-to-Text include: In many cases, employees will save time glancing at transcriptions vs. listening to long voicemails — especially if they are complex and have a lot of detail. Employees can pick up transcribed voicemail messages anytime and anywhere on their smartphone. Employees can prioritize responses

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technology meeting

How a Hosted Cloud Phone System is a Future-Proof Investment

It is an all-too-familiar situation: businesses make a major investment in a new phone system, only to discover a few years later that it is obsolete, or is heading fast in that direction. As a result, businesses must choose between two very undesirable options: they either settle for an outdated phone system that cannot support their needs, or they spend tens of hundreds of thousands of dollars on a new system — and run the risk of repeating the cycle all over again in a few years. Fortunately, there is a practical and proven way to solve this common and

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non profit heart

Carolina Digital Phone in the Community: Helping the Interactive Resource Center Fight Against Homelessness

Since we launched our company almost 20 years ago, one of our guiding principles has been to give back to our community. It is very rewarding to know that we are making a positive difference in people’s lives — one that will have a lasting impact on their future, and the future of their family. Recently, we had the opportunity to give back and make a difference by helping the Interactive Resource Center (IRC), which is a 501(c)(3) nonprofit organization based in Greensboro, NC. The IRC provides a wide range of services that help individuals experiencing homelessness reconnect with their

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hurricane florence

URGENT NEWS: HURRICANE FLORENCE UPDATE AND CUSTOMER ADVISORY

Tracking Hurricane Florence The U.S. National Hurricane Center (NHC) upgraded Hurricane Florence to “Category 4” on Monday September 10. As of 2pm Eastern Time on Tuesday September 11, Florence was centered approximately 370 miles south-southwest of Bermuda, and 845 miles east-southeast of Cape Fear, North Carolina. The storm is moving west-northwest at about 17 miles per hour, and is packing maximum sustained winds of around 130 miles per hour. Through Saturday September 15, Florence is expected to produce 15-20 inches of rainfall, with accumulations of up to 30 inches near Florence’s track over portions of North Carolina, Virginia, and northern

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carolina digital phone reception

North Carolina Public Charter Schools Annual Conference 2018

July 15-17, 2018: DigitalPhone.io is sponsoring the Sunday Night Reception and exhibiting at Sunset Beach NC for the North Carolina Association for Public Charter Schools annual conference this week. Today’s Public Charter Schools and government agencies face increasing pressure to be more efficient, more cost-effective and more innovative. And that’s where our cloud-based telephone services make the difference! Charter schools are independently-operated public schools that have the freedom to design classrooms that meet their students’ needs. All charter schools operate under a contract with a charter school authorizer – usually a nonprofit organization, government agency, or university – that holds

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Carolina Digital Phone Adds Key New Talent to Workforce

GREENSBORO, N.C. (PRWEB) MAY 30, 2018 Leading telecommunications firm DigitalPhone.io announced today that it has expanded its workforce in response to strong ongoing demand for its suite of solutions from businesses, government agencies, educational institutions and nonprofit organizations across the country. Joining the DigitalPhone.io operations team are: Samantha Buggé, Project & Provisioning Manager; Marisa Diaz, Account Executive; Lisa Green, Account Executive; Arianna Forgay, Client Support Specialist; and Paige Sullivan, Client Support Specialist. In addition, acclaimed Business and Executive Coach Ross Cox has been hired to assist DigitalPhone.io with strategic development, execution planning, and performance management. Mr. Cox has nearly 50

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voip phone systems for financial advisory firms

Cloud PBX Sees Promising Growth: Based on Market Research and Global Market Segmentation

(Market Research Future) May 2018. Cloud technology is gaining popularity among various business sectors and aimed at achieving an effective and cost-efficient means of performing multiple jobs. The communication technology has also been upgrading with the assistance of cloud technology. Cloud PBX can now deliver all the basic elements of a customary PBX and effectively substitutes the on-site PBX hardware. According to Market Research Future report, there has been a growing demand for VoIP and cloud PBX and it is going to be larger than ever in the future. Irrespective of their size, every business seems ready to shift from

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voip mobility global

Growth Prospects in the SIP Trunking Services and VoIP Access Market of North America

The SIP trunking services and VoIP access market has maintained its pace to become the default source of connection between on-site consumer platform and the PSTN (public switched telephone network). They are also expected to hold their stance prominently in supporting the efforts of a large number of revolutionary businesses towards digital transformation. The next generation voice access services include: Basic VoIP Access Services: These are congregated access lines linking with basic low-end structures or primarily with telephony endpoints usually via ATAs (analog telephone adapters). VoIP Trunking: These are joined access lines linking through TDM (time division multiplexing) enterprise telephony

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voip mobility global

VoIP and Mobility in your Business

VoIP is changing how businesses deal within the company and outside the company and hence has been successful in increasing the mobility in various businesses. Mobility in business is the ability to support business by working without physically being in the office and from any location at any instant. Such employees use various means like tablets and mobiles to connect to the cloud-based network. Whereas VoIP also called IP telephony and internet telephony is a cloud-based network for managing a large number of phone calls, SMS, and video calls over internet protocol networks. VoIP technology is currently replacing regular Public

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greensboro housing hub

Carolina Digital Phone Helps Nonprofits Improve Operations, Lower Costs & Move Ahead

Leading hosted telecommunications firm Carolina Digital Phone has concluded a multi-phase VoIP phone system implementation for nonprofit organizations in the Greensboro, NC area, including: Habitat for Humanity of Greater Greensboro (both main office and ReStore outlet), Housing Consultants Group (multiple locations), Greensboro Housing Coalition, and Community Housing Solutions, respectively. The project, which commenced in late 2017, involved moving the aforementioned nonprofit organizations into a new shared location that had been renovated with a modernized internet and telecommunications infrastructure. Carolina Digital Phone’s in-house team of experts installed 64 seats, 6 fax bridges and 2 sidecars, which are auto-attendant extensions that enhances VoIP phone system functionality and usability. The team also provided on-site testing

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Leading Hosted Telecommunications Firm DigitalPhone.io Kicks off 2018 by Expanding Senior Sales and Support Teams

DigitalPhone.io, a leading hosted telecommunications that serves businesses, government organizations and educational institutions across the country, has accelerated its strategic growth plans by significantly expanding its senior sales and support teams. DigitalPhone.io’s new team members include: Account Executives Samantha Shires, Walter Townsend, Chris Villa and Joan Wilkerson; Senior VoIP Engineer Chris Norris; Senior Support Engineer Rob Mitchell; Support Center Manager Steven Hinkle; and New Customer Onboarding Specialist Mitchell Smith. These talented professionals join a leadership team helmed by Founder and CEO Nicky Smith, who launched DigitalPhone.io (formerly Carolina Digital) in 2000, and has since developed the company into a full-service

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Carolina Digital Phone Launches Wireless Internet Backup Solution to ensure 24×7 Continuity

Leading Hosted Telecommunications Provider Carolina Digital Phone Launches Wireless Internet Backup Solution to Ensure 24×7 Continuity Carolina Digital Phone, a pioneering hosted telecommunications firm that serves businesses, government agencies, and educational institutions nationwide, has launched a state-of-the-art wireless backup solution that provides customers with 24×7 continuity in the event of an unexpected disruption to their primary internet connection. The new wireless internet backup solution relies on AT&T’s powerful LTE network, and uses a discrete LTE-certified cellular modem manufactured by Cradlepoint. Once installed, the solution immediately switches to a fast, reliable and secure wifi network when the primary internet connection goes

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Carolina Digital Phone Restores & Improves Telecommunication Services for Middle River Regional Jail

September 8, 2017 – Leading Hosted Telecommunications Provider Carolina Digital Phone Restores & Improves Telecommunication Services for Middle River Regional Jail Carolina Digital Phone, a pioneering hosted telecommunications firm that serves businesses and educational organizations nationwide, has completed a successful implementation that involved restoring and improving telecommunication services for Middle River Regional Jail in Verona, Virginia. Middle River Regional Jail is a secure adult detention facility that operates under the Virginia Department of Corrections Minimum Standards for Jails and Lockups. Built in 2006 on a 28-acre site, the facility has a 902 bed capacity and is approximately 212,020 square feet.

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Carolina Digital Phone Implements Multi-Location Cloud Phone System for Leading Dermatology Practice

August 29, 2017 – Carolina Digital Phone, a pioneering hosted telecommunications firm that serves businesses and educational organizations nationwide, announced that it has wrapped-up a successful cloud phone system implementation for Blue Ridge Dermatology Associates, a leading North Carolina dermatology practice. “We wanted to continue our focus on customer service in the digital age, and felt that VoIP was the technology of the future,” commented Kristy Kearns, Practice Administrator at Blue Ridge Dermatology Associates. “We looked at several vendors and options, and determined that Carolina Digital Phone was the best choice. They also came highly recommended by an IT company

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Carolina Digital Phone Solves a “Number Porting Fiasco” at Kentucky’s Oneida Baptist Institute

Carolina Digital Phone, a leading provider of USAC Category 1 eligible hosted telecommunications to K-12 schools in the Southeast U.S., announced that it has completed a successful large-scale number port migration project for Oneida Baptist Institute, an internationally-renowned boarding and day school for students in grades 6-12 founded in 1899, and located in Oneida, KY. Oneida Baptist Institute’s Director of Development John Monday reached out to Carolina Digital Phone earlier this year after the school’s previous cloud phone system carrier repeatedly failed to meet its quality, performance and service obligations. “We had switched to a VoIP phone system in January.

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DigitalPhone.io shows at InsurEXPO

/Press Release April 6, 2017/ Annually the Independent Insurance Agents of North Carolina, Inc. have an expo to expose agents to Agency Management, Marketing, Sales & Social Media, and Technical Resources. Agents have the opportunity to get exposed to expert speakers such as George Robertson who will is speaking on Cyber Insurance which is a concern of many business owners nationwide. George Robertson is an independent insurance agent with Rockingham Insurance Agency based in Eden, North Carolina. The presentation will go over what to the different exposures in cyber crime and the various coverages available. George will also cover in his presentation

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DigitalPhone.io Launches New Channel Partner Program to Expand Sales Footprint Nationwide

GREENSBORO, NC (PRWEB) MARCH 28, 2017 DigitalPhone.io, a leading hosted telecommunications firm that serves businesses and educational organizations nationwide, announced that it has launched a new channel partner program to expand its sales footprint nationwide. Consultants and businesses that are approved to participate in the new channel partner program will be authorized to solve their customers’ communication needs by offering them DigitalPhone.io’s leading-edge hosted VoIP platform that delivers: Dramatic cost savings vs. traditional landline phone systems Unprecedented mobility, scalability and flexibility Guaranteed business continuity with 99.99% uptime Multiple built-in disaster recovery methods Advanced unified calling features, such as auto-attendant, automatic

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Carolina Digital Phone Awarded New School District Deployments

Carolina Digital Phone, a leading provider of USAC Category 1 E-Rate eligible hosted telecommunications for K-12 schools in the U.S. Southeast, announced that it has been awarded new contracts to install state-of-the art cloud phone solutions at two school systems North Carolina and Georgia, respectively. In April 2017, the Carolina Digital Phone team will deploy 97 SIP trunks for Brunswick County Schools in North Carolina. The installation was given the green light after a highly successful test of 3 SIP trunks in February, which saved the school board over 50 percent vs. their current carrier. Staff were also impressed with

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Pioneering Hosted Telecommunications Firm Carolina Digital Phone Welcomes Experienced Financial Management Executive Steve Worrell, CPA as New CFO

As part of its continued growth and expanding nationwide footprint, Carolina Digital Phone, a pioneering hosted telecommunications firm that launched in 2000, announced today that it has welcomed experienced financial management executive Steve Worrell, CPA as its new CFO. Mr. Worrell has over 30 years of experience working with several high-profile organizations, including multiple Fortune 500 enterprises. Throughout his career, he has provided advice and insight and on a wide range of accounting, technology, information management and workforce capital management matters, ranging from strategic planning to full system implementations. In addition, Mr. Worrell has served as faculty member in the

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Pioneering Hosted Telecommunications Firm Carolina Digital Rebrands as DigitalPhone.io to Better Represent Nationwide Reach & Reflect Company Growth

Greensboro, North Carolina – Press Release As it approaches its 20-year anniversary, Carolina Digital Phone, a pioneer of innovative hosted phone solutions for businesses and educational organizations, announced that it has rebranded as DigitalPhone.io. The new name represents the company’s nationwide reach and service coverage area, and further captures and conveys key messages that are essential to the company’s brand promise, including: being future-minded, constantly innovating, delivering client results, and focusing on leading-edge services and solutions. “The digital phone piece of our name captures how we help our clients grow their unified messaging capacity,” commented DigitalPhone.io’s CEO Nicky Smith who

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Montgomery Community College Installs New Cloud Phone System

Hosted Telecommunications Firm Carolina Digital Phone Awarded Montgomery Community College Contract for New Cloud Phone System Hosted telecommunications firm Carolina Digital Phone announced that it has been awarded a contract by Montgomery Community College to install a state-of- the-art hosted cloud phone system at the school’s campus in Troy, North Carolina. Carolina Digital Phone was selected by Montgomery Community College’s leadership team per a competitive and formal bidding process that lasted several months, and involved multiple vendors. Ultimately, the decision to go with Carolina Digital Phone was based on a combination of the company’s technical expertise, capacity, service commitment, quality

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Carolina Digital Phone Expands with Major Investment in Class 4 & 5 Softswitches

Carolina Digital Phone, a leading cloud phone system solution provider for business, schools and government, announced today that it has greatly expanded its call control intelligence capacity due to a major investment in Class 4 and Class 5 softswitches. The investment in NetSapiens’ SNAPsolution supports automatic call switching from both end user SIP-based devices (e.g. IADs, enterprise gateways and ATAs), and carrier side SIP-based trunking interfaces (low/high volume TDM trunking gateways and any certified SIP carrier). The added capacity enables Carolina Digital Phone to provide its growing roster of customers with key innovations and additions, including: Enhanced unified communication tools

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Carolina Digital expands with National carrier Inteliquent

Carolina Digital Phone has inked a deal to allow larger footprint and access to over 8,500 rate centers in the US and is using Inteliquent’s newly announced Omni features, further simplifying access to next-generation communications services. Read more about Inteliquent’s new services at their July 22, Press Release About Inteliquent: Inteliquent is a premier interconnection partner for communication service providers of all types. As the nation’s highest quality provider of voice and messaging interconnection services, Inteliquent is used by nearly all national and regional wireless carriers, cable companies, and CLECs in the markets it serves, and its network carries approximately 17

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Carolina Digital Uses Change Management Expertise to Ensure Successful Hosted VoIP Phone System Implementation for Augusta County Government Center

/PRESS RELEASE – June 7, 2016/ Carolina Digital Phone, which has more than 15 years of experience serving and solving the communication needs of public sector organizations, credits its change management expertise for successfully completing a major hosted VoIP phone system implementation for the Augusta County Government Center, located in Verona, VA. The implementation, which took several weeks to complete and was part of a procurement process that began in 2015, involved several Augusta County departments and hundreds of employees — including many of whom had never used hosted VoIP phone system technology, hardware or features before. “Even though shifting

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VoIP Solutions Provider Carolina Digital “Saves Spring Break” at Arapahoe Charter School

/PRESS RELEASE – April 27, 2016/ Like many IT specialists in the education field, Arapahoe Charter School’s (ACS) network administrator Mark Prescott planned to spend the recent Spring Break taking care of some routine maintenance tasks, and enjoying a well-deserved breather after a busy semester. However, when his school’s on-site private branch exchange (PBX) suddenly went down, he was forced into action and made a quick-thinking decision that turned a potential nightmare into a triumphant success story: he called cloud solutions provider Carolina Digital Phone. To Mark’s amazement, that same afternoon Carolina Digital Phone’s CEO Nicky Smith arrived with a

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Hosted Telecommunications Firm Carolina Digital Awarded Johnson County School System Contract for New 4,500 VoIP Phone System

Carolina Digital, a leading provider of USAC Category 1 eligible hosted telecommunications for K-12 schools in the Southeast United States, announced that it has been awarded a contract by North Carolina’s Johnson County School System to install a new 4,500 VoIP phone system. Per the agreement, Carolina Digital will utilize the robust and proven unified communications platform powered by Third Lane Technologies, which supports class-leading customization and versatility. The company will also supply staff across Johnson County School System’s 44 schools and handful of administrative offices with leading edge Yealink Network Technology IP phones, which offer more functions and flexibility than a

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pfSense Security Appliance Solutions

Carolina Digital sells and supports pfSense security appliance solutions provide reliable, scalable systems that are unmatched in value and performance for your network and hosted VoIP applications. Because there are no required on-going maintenance or license fees, we provide the lowest total cost of ownership with the most security and connection features in the market today. Benefits: Open Source technology – provides the most flexible feature set with no artificial limitations and multiple configuration options at no extra charge Easy to use – intuitive web interface makes it easy to configure your network security preferences without manually editing rule sets or coding ability Powerful

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Yealink Affordable IP Phone with HD voice

Yealink a global leader of unified communications has introduced a new entry level IP phone with an affordable price. In quantities over 20 this new phone can be as low as $85/each breaking the price barrier with features only available on IP-based phones twice this price. The new SIP-T40P is Yealink’s latest T4 series SIP business phone. Optimised for ease of use and delivering superb sound quality, the SIP-T40P’s revolutionary design features 18 on-screen programmable buttons for fast, intuitive call handling. The SIP-T40P, a member of Yealink’s new generation T4 series, is a feature-rich SIP phone designed for today’s business user.

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north caroline map area codes

North Carolina Approves Second Area Code 743 for Piedmont Triad

North Carolina State officials approved a second area code for the Piedmont Triad that will overlay the current 336 code. The new 743 overlays for the area code will be implemented before all numbers in that area code are exhausted, expected to be in 2016. The North Carolina Utilities Commission announced on Wednesday, August 20th, 2014 that the 743 area code has been approved for use. Local phone providers will provide details later on when the new area code will start, commission officials said. The new area code will mean all local calls will require 10-digit dialing. However, local calls

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School installs new phone system to improve safety in the classroom

Bertie County Schools has recently installed a new and improved voice communications system in all of the schools in the school district.  This is great news for our community because it provides a safe environment for our children and it did not cost the district or the local taxpayers a dime – in fact, it is saving local taxpayers over the previous system. The new system, provided by Converged Networks, LLC and Carolina Digital Phone is a “Hosted VoIP” system.  “VoIP” stands for “Voice Over Internet Protocol” and it uses the existing school data network and the Internet to carry

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Hosted PBX Trends

Over the past few years there have been numerous online discussions and articles on the subject of “cost” and “price/performance” of the Hosted PBX. Today these discussions are sounding more and more like outdated statements of the obvious. Yes, it is obvious that Hosted PBX is far more feature rich and cost effective than traditional PBX or outdated Centrex services, but that isn’t the point. Appropriately chosen communication technology very directly impact ways and speed with which business is being conducted, more important than ever in the current economic climate. For most businesses, however, communications does not fall into realm

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New FCC Annual Toll Free Annual Regulatory Fee

August 18, 2015 – We may be providing you toll free service today, and may have provided toll free numbers to you as of December 2014. As always, we sincerely appreciate your business and your trust. As you may know, the FCC soon will assess a new annual regulatory fee on toll free numbers. RespOrgs (Responsible Organizations) will make payments directly to the FCC upon receipt of the FCC’s invoice. The FCC will calculate the invoiced annual regulatory fee based on toll free numbers in service as of December 2014. We anticipate that the FCC will invoice us for this annual

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The Internet: 20 Years From Now

The evolution of the internet is happening now. More than just its infrastructure, how we use it and where we use it to connect are in a state of continuous change. What will the internet look like in the next 20 years? Explore the possibilities for the future development of the internet and strategies for helping it evolve in the best possible way. Enjoy this short video “The Internet: 20 Years From Now”.

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Rural Health Care Providers can Apply for USAC Hosted VoIP Discounts

May 16, 2014 – Each year, the Universal Service Administrative Company (USAC) makes available $400 million in funding through the Rural Health Care (RHC) program, to be used for telecommunications and Internet services for health care providers located in rural areas. However, according to USAC, only $81 million was granted in 2011, due in large part to a lack of program awareness. Carolina Digital Phone, a North Carolina based Interconnected-VoIP provider of advanced network communications and hosted VoIP services, urges rural health care providers to apply for RHC funding in order to take advantage of discounts on hosted VoIP telecommunications services.

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New 844 Toll Free Numbers Available

The Federal Communications Commission (FCC) announced it will release the new 844 toll free prefix on December 7, 2013. The last time the FCC released a new toll free prefix was in October 2010 when they released 855 numbers. Businesses across the US and Canada have already started planning to get their very own 844 toll free numbers. Carolina Digital Phone will make these 844 numbers available to its customers with all the advanced features of a business class phone system. 844 toll free numbers will function exactly the same as any other toll free number. The main advantage here is

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