17 Nov Big News: We Are Now Offering Enhanced Voicemail-to-Text for FREE
We are thrilled to announce that we are now giving all of our customers enhanced voicemail-to-text for FREE!
In case you are unfamiliar with this incredibly useful calling feature, as the name suggests voicemail-to-text automatically transcribes voicemail messages into text messages, which are then sent to recipients via email or SMS.
Key benefits of Voicemail-to-Text include:
- In many cases, employees will save time glancing at transcriptions vs. listening to long voicemails — especially if they are complex and have a lot of detail.
- Employees can pick up transcribed voicemail messages anytime and anywhere on their smartphone.
- Employees can prioritize responses to optimize customer experience. For example, if they are standing in line at the airport and see that a customer has just left an urgent voicemail, they can take action right away vs. wait until later when they check their voicemail box.
- When responding to customers (or whoever else leaves a voicemail), employees can rely on a written reference to stay on-track, and make sure they address all points. This is ESPECIALLY helpful for sales and technical staff!
- Employees can keep a copy of transcribed voicemail messages for reference, auditing, quality assurance and compliance purposes. For example, sales reps can keep customer instructions on file in case there is a disagreement or inquiry in the future.
- Employees can easily and quickly forward transcribed voicemail messages to colleagues, which is efficient and eliminates error (i.e. employees forgetting or neglecting to mention something that was left in the voicemail).
Search for Voicemails through Gmail
The enhanced voicemail-to-text feature that we are offering to customers is driven by Google technology. In addition to being very accurate and reliable, customers with Gmail accounts can easily search for transcribed voicemail content. They can also set up email forwarding rules to automatically filter and organize transcribed voicemails.
Always Working to Give Our Customers More!
Offering enhanced voicemail-to-text for FREE is just one of the ways we are constantly working to give our customers more!
If you are a current customer of ours, we’re confident that your employees will love this feature and will wonder how they ever survived without it!
If you are a prospective customer, then contact us today at (336) 544-4000 for your live guided demo and consultation. There’s no obligation or risk.