May marks Mental Health Awareness Month in the U.S. This is an opportunity for organizations and professionals across the country to provide support and education, advocate for policies, fight stigma, and convey the critically important message that help is available. Consider the following statistics per the National Alliance on Mental Illness (NAMI): 1 in 5 U.S. adults experiences mental illness each year.1 in 20 U.S. adults experiences serious mental illness each year.1 in 6 U.S. youth aged 6-17 experience a mental health disorder each year.50% of all lifetime mental illness begins by age 14, and 75% by age 24.Suicide is the...

No, nothing is ever really free, even if it might seem that way at first glance. Many businesses today are making the move to cloud-based telephone services, and you might be tempted to do the same. Most cloud-based services run on either SIP trunking or VoIP protocol, basically using virtual connections, instead of wires and cables and using existing internet connection cables to convert audio into data to be transported. This can have many advantages. Landlines are quickly becoming a thing of the past. You might not have one at home at all. But, at work, having a phone is still...

Dear Friends: While 2020 was a very challenging year for obvious reasons, there were some bright spots as well. And one of the most encouraging and uplifting stories was North Carolina being named “2020 State of the Year” by Business Facilities Magazine. This is the first time — but certainly will not be the last time — that North Carolina has earned Business Facilities’ top honor, which has been bestowed annually since 2007. Overall, North Carolina earned top 10 rankings in several key categories including Best Business Climate, Workforce Development, Manufacturing Employment, Foreign Direct Investment, Biotechnology, Installed Solar Power, Unmanned Aerial Systems,...

5 Support-Related Questions You MUST Ask a Potential Cloud Phone System Vendor Best Technical Support is always LOCAL When it comes to choosing a cloud phone system for your organization, naturally you will focus on things like features, functionality, installation/implementation, quality, scalability, flexibility, security, and of course, price and total cost of ownership. All of these factors are essential and need to be part of the evaluation process. However, there is another critical aspect that you simply cannot afford to overlook — because doing so means that your investment in a new cloud phone system will turn out to be regrettable instead of...

At Carolina Digital Phone, we are constantly working on ways to improve our advanced and affordable cloud phone system. Today, we are thrilled to give you a sneak preview of an innovation that will be available to ALL of our customers at NO ADDITIONAL COST in the coming months: rich call data for smartphones. With this new feature, our customers who contact customers, suppliers, or any other party that has a smartphone will be able to: Display their logo or any other image (e.g. headshot) on the receiving party’s Caller ID screen. This can significantly increase the chances of a call...

  When receiving your monthly phone bill, don’t you hate seeing taxes and fees that you don’t understand? Even when given an explanation of the fees it still doesn’t make sense why they fluctuate on your bill every month. This makes it very difficult to budget monthly expenses when your bill isn’t consistent.  Although this is very aggravating, are you sure you’re not being dinged over and over again by your business phone system provider?   This can make it difficult to understand and compare multiple business phone provider prices because in most cases you won’t know what your actual monthly cost is until you...

HOW CLOUD-NATIVE UNIFIED COMMUNICATIONS PLATFORMS QUICKLY ENABLE EMERGING TRENDS What do Americans love? Buying goods and services! According to the Bureau of Economic Analysis, consumer spending makes up roughly 68% of the economy each year. From the supply side of the economy, however, the bigger a company’s sales get, the more they need to invest in an optimal customer service experience. After all, a recent report on contact centers found that 67% of customers are likely to switch suppliers if they have a bad customer service experience. In this report, we explain why the contact center market in the US is skyrocketing. We focus on how...

When was the last time you took the pulse of your customers? If you don’t recall, now would be a good time to take a look at your relationship with your customers. Over half of consumers have simply taken their business elsewhere after receiving less than satisfactory customer service according to a report from Microsoft. That’s a lot of unhappy customers.So, what should Customer Service look like? It’s not rocket science - it’s all about being available to provide assistance and guidance for the people that help you pay the bills. It comes down to how much you are invested...

Even before the pandemic, remote working was on the rise with an estimated 55% of people telecommuting full-time. However, these days everyone who can work from home is working from home; if not full-time, then at least part-time. What’s more, a recent survey by Gartner found that 74% of CFOs plan on permanently shifting at least 5% of previously on-site employees to remote positions post-COVID 19, and several companies such as Facebook, Twitter, Shopify, Square, Box and Slack have already told employees that, if they wish, they never have to return to the corporate office. However, while many workers are celebrating...

We live in a complex and unpredictable world. Lately, our world has been even more stressful and out of control than ever - or so it seems. In tumultuous times, I center myself with some simple guidelines that I apply to my personal as well as business life. I am sharing these rules in the hope that you may apply them to your everyday life and benefit from them. Rule 1: Laugh and the World Laughs With You Try this - make an effort every day to make someone smile. It doesn’t need to be someone you know, although your friends and...