In today’s hyper-competitive business landscape, consistently delivering exceptional customer experience (CX) isn’t just important — it’s essential. Consider these eye-opening statistics: [...]
Static on the phone line used to be a pretty common problem. Most of us have experienced poor quality calls at some time. You might have even experienced the bizarre phenomenon of being able to [...]
4 Ways to Keep Your Hosted Phone VoIP System Running During an Internet Outage While it doesn’t happen frequently, there are occasions when your business may temporarily lose internet [...]
No, nothing is ever really free, even if it might seem that way at first glance. Many businesses today are making the move to cloud-based telephone services, and you might be tempted to do the [...]
There are many situations in life when all signs point to a change for the better. When we heed these signs, we’re always rewarded. When we ignore these signs, we always regret it — and wish we [...]
Traditional phone lines have had their time. They are over. Dead. Sure, they have had advantages in the past, and you might be fond of your on-premise PBX and equipment. But, if you want to take [...]
At Carolina Digital Phone, we know how essential it is for our customers to communicate with anyone, from anywhere, and at any time. That is why we utilize a state-of-the-art geo-redundancy [...]
As we mark another Thanksgiving Day, I would like to take this time to share some of the things that I’m grateful for: Our Customers Our customers are the lifeblood of our company — always have [...]
This just in; customer service is fundamental to success! Okay, so that might not be news (at least we would hope not), but did you realize that businesses currently lose around $75 billion to [...]
You only have to glance around you at a coffee shop to notice that we’re more heavily dependent on technology than ever before. While many of us use our phones to catch up with friends and keep [...]
In theory (which is always an ominous way to start an article) a call center is supposed to help businesses save money, improve productivity, increase compliance and governance, and most [...]
There are situations beyond our control that can have a negative effect on business operations. This includes natural disasters, as well as malicious hacks. Nevertheless, rather than sitting back [...]
In order to ensure that your auto attendant service attains the goal of boosting customer satisfaction levels, you need to make sure you consider a number of different factors, including [...]
On Friday, November 15, 2019, it was announced that an agreement had been reached on legislation to fight back against the growing number of robocalls in the US. Six legislators have been working [...]
Nicky Smith, President of Carolina Digital Phone, Invited to Join Triad Business Journal Leadership Trust Triad Business Journal Leadership Trust is an Invitation-Only Community for Top Business [...]
