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When was the last time you took the pulse of your customers? If you don’t recall, now would be a good time to take a look at your relationship with your customers. Over half of consumers have [...]

Even before the pandemic, remote working was on the rise with an estimated 55% of people telecommuting full-time. However, these days everyone who can work from home is working from home; if not [...]

We live in a complex and unpredictable world. Lately, our world has been even more stressful and out of control than ever – or so it seems. In tumultuous times, I center myself with some [...]

It is no surprise that small and medium-sized businesses across the globe have suffered due to the global coronavirus pandemic. What is becoming evident, based on research, is that the companies [...]

These days, you can talk to most people about catastrophes, disasters, calamities, and other terrible things, but mention the word “prayer” and the conversation often comes to a screeching halt. [...]

Here’s a fantastic service for anyone looking for professionally recorded business telephone system prompts, greetings, and more. Carolina Digital Phone has partnered with Snap Recordings, the [...]

Recently, we highlighted that during the coronavirus pandemic many businesses with legacy (on-premise) contact centers are struggling to pivot to a remote working setup. As a result, they are [...]

So, your business was humming along nicely. Then, all of a sudden, COVID-19 reared its ugly head and threw the world into a tizzy. Almost overnight, companies were scrambling to find solutions to [...]

Cloud-based phone systems have been viewed as important and valuable for a while now. However, in the last few months with the coronavirus pandemic, this perception has evolved, and a growing [...]

We’ve all heard that we are living in “The New Normal.” It’s a tern tossed about by the news media and anyone else trying to wrap their heads around how much the world has changed seemingly [...]

Security is a top-of-mind concern these days and for good reason. The costs of a data breach can be significant — and in some cases enormous. For example, the Target breach in 2013 ultimately [...]

A survey by Consumer Reports found that a whopping 70 percent of customers become highly upset — and some outright hate it — when they hear the following phrase (or a variation): “I need to [...]

In the business world, there too are many acronyms to try to remember them all. The same goes for electronics. But there are a few that will make your workday so much easier. One is “BLF” which [...]

Let’s face it, COVID-19 has changed our daily routine a lot. We have adapted rapidly and generally with good results. Cloud-based communications have become an integral part of how we do [...]

First things first: we all know that customers don’t like being placed on hold, and some of them downright hate it. But what you may not know is WHY customers find this experience so dreadful. As [...]