Why Your IT Department Will Jump for Joy When You Switch to Hosted VoIPYour IT department is a vital part of your business. So, the fewer small fires they have to tend to, the more time they have to spend on those raging infernos that can bring any business big or small to a screeching halt.Imagine how unproductive your day would be if you had to troubleshoot issues for all of your co-workers. Unfortunately, this can be the rule rather than the exception for your IT department. They have to be responsible for keeping your company’s computer infrastructure up and...

In the fast-paced and ever-changing world of technology we live in, it can be hard to keep up with the latest trends in technology, but we're here to help.. So, let's take a look at one very useful tool for business communications - the softphone. What is a Softphone? First, a bit of history. Softphones have been around for a while and are more commonplace than they were even a few years ago. As the name implies, a softphone is a means of communicating via a device other than a traditional desk phone. A software-based app that includes a variety of features found on...

A conventional on-premise PBX phone system uses landlines and local hardware to connect to a phone network. Alternatively, virtual PBX uses the internet to connect to an off-site PBX host. The solutions provider houses and maintains this. There are several major benefits to this solution....

May marks Mental Health Awareness Month in the U.S. This is an opportunity for organizations and professionals across the country to provide support and education, advocate for policies, fight stigma, and convey the critically important message that help is available. As such, Carolina Digital Phone supports the "988" Suicide Prevention Hotline.   Consider the following statistics per the National Alliance on Mental Illness (NAMI): 1 in 5 U.S. adults experiences mental illness each year. As much as 1 in 20 U.S. adults experiences serious mental illness each year. 1 in 6 U.S. youth aged 6-17 experience a mental health disorder each year. 50% of all lifetime...

The COVID-19 pandemic has left many businesses having no choice but to work from home. For some companies, this may be a relatively easy switch. Others might well be panicking about how to (quickly) deploy a remote operation. The good news is it isn’t too late to equip yourself with the right tools, practices, and attitudes to thrive as a remote business.https://www.youtube.com/watch?v=PsbY5o2sOeU1 . Communicate with your teamWhen you are working remotely, it’s more important than ever to establish communication solutions for you and your team. Working remotely does not mean that communication should decrease, in fact, it’s quite the opposite....

If you ask employees what they love about their hosted cloud phone system, you'll get a similar answer. The wide variety of features is always at the top of the list.Whether they’re getting voicemails and faxes delivered directly to their inbox, using video conferencing to connect with colleagues, creating customized auto-attendant to streamline things — or any of the hundreds of features available — the biggest complaint you will hear from employees is why didn't we get these phones sooner?!?https://www.youtube.com/watch?v=pxlTKuB3mBgIn fact, you'll find some of the biggest supporters of cloud-based phone systems are supervisors. They love features like Live Call...

The world has changed rapidly over the last month or so. COVID-19 has changed how we work and where we work, and one of the side effects of that change is heavier pressure on the internet. After all, we’re now all working from home, communicating via video calls, and sending more emails than ever before. When you take into account how many millions of people around the world are changing their working habits in these ways, it’s clear that the internet will be under greater strain than ever before.So, can the internet handle all this new traffic and how might...

Are you being over-charged for your business phone system? When receiving your monthly phone bill, don’t you hate seeing taxes and fees that you don’t understand? Even when given an explanation of the fees it still doesn’t make sense why they fluctuate on your bill every month. This makes it very difficult to budget monthly expenses when your bill isn’t consistent and you're being over-charged.  Although this is very aggravating, are you sure you’re not being dinged over and over again by your business phone system provider?   https://www.youtube.com/watch?v=6Pu_0H3nIt8 This can make it difficult to understand and compare multiple business phone provider prices because in...

In the current times, many businesses and institutions have implemented remote working. Although many companies already offered the opportunity to their employees to work remotely from their homes before the virus, now more people are having to do it with the international lockdown. But by separating remote workers and having to deal with the challenges of working remotely from home, how are businesses keeping up?Fortunately, there are steps that business owners, managers, and other senior staff can make. Ensuring that engagement and productivity are still at the core of each employee’s everyday routine, guarantees that there is little to no...

To say that the last couple of years has been difficult for many people across our great country, and around the world, is an enormous understatement. And sometimes, it can be quite difficult to focus on the good vs. getting overwhelmed by the bad. But it has been my experience that these are precisely the times when we need to dig deeper, and truly appreciate all that we have to be thankful for. To put this another way: when everything is going fine, it is easy to be grateful. But when times are tough, being grateful takes effort and character. Here are...