While life on the retail landscape has always been challenging, the situation today is even more pressure-packed as supply chains get more complex and difficult to manage, profit margins shrink due to relentless offline and online competition, and customer expectations rise with every touchpoint and transaction. In light of the constant and urgent need to do more for less — and stay ahead of the competition vs. fall behind — a growing number of multi-location retailers are swapping their bloated, costly and inflexible on-premises phone system, for an agile, affordable and scalable cloud telephone system. Here are 10 key reasons why: All...

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