End-users are now able to send and receive messages from within the Carolina Digital Phone app and the online portal. Messaging can be sent between company users and with customers. The app and portal can send both SMS and MMS messages. The SMS and MMS messaging allows employees to communicate using their business phone number which is becoming an increasingly preferred form of communication for clients with businesses. Both chat and SMS conversations are stored in a new tab in the “Messages” section of the portal or the mobile app and easily allows users to manage multiple conversations in a single interface.