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Why Carolina Digital Phone is the Best at What We Do

 In Blog, Business Telephone, Hosted VoIP for Business, Hosted VoIP for Nonprofits, News

With roots going back to the late 1980’s, Carolina Digital has been a proud North Carolina Based company providing unparalleled customer service to customers big and small. Nicky Smith, our company’s founder and CEO, has always been very philanthropic and pro-North Carolina business.

Our vast knowledge of the Voice over Internet Protocol (VoIP) industry sets us apart from the competition. Other companies may venture into the VoIP world with little or no experience or poor infrastructure to support their service. At Carolina Digital Phone, VoIP is all we do. We have an extensive understanding of how the technology works, as well as a keen eye on security. Additionally, customer service is a priority for Carolina Digital Phone. While larger companies may be better known, you will not find the same local service and compassion as you will with us.

What we are not

Carolina Digital Phone is not a provider with outsourced customer service. On those rare occasions where you may experience an issue with your service, you can be confident that your concerns will be addressed promptly by our locally-based technicians. We won’t transfer you to an outsourced help desk in another country.

Carolina Digital Phone is not part of a multinational company. Based in Guilford County in the heart of North Carolina, we are committed not just to our customers but to our community. By giving back to our neighbors, we are helping to grow the economy, and make a better life for all.

Carolina Digital Phone is not a retail or repair company who only dabbles in VoIP. We are committed to providing state-of-the-art telecommunications services at the best possible rates. Because VoIP is our only business, we can concentrate all of our efforts on constantly improving our customers’ experience. By providing state-of-the-art services and flexibility, we help our customers concentrate on growing their business, instead of spending time troubleshooting inferior equipment and service.

Carolina Digital Phone is not a cable provider focused on a large volume of customers. We customize every installation to fit the individual needs of our customers, rather than providing a one-size-fits-all solution. We won’t try to sell you add-ons you don’t need. We will, however, be there when you need to quickly modify or expand your system when your business needs change.

What we are

Carolina Digital Phone is a knowledgeable local leader in a cloud-based communications industry. With decades of computer and cloud-based technology experience, we know the industry inside and out. We are constantly working to improve our products and services to remain competitive and cutting edge.

By anticipating the needs of the marketplace, Carolina Digital Phone is better prepared to help businesses to stay at the top of their game. In the wake of the coronavirus pandemic, Carolina Digital Phone was ready and able to help businesses make a swift transition to remote working solutions.

When it comes to reliability in a VoIP provider, you can count on Carolina Digital Phone. We have always been “over-engineered” for high traffic demands, ensuring quality doesn’t drop at times of peak demand. We have three 1GB fiber synchronous connections with full Border Gateway Protocol (BGP) routing for home and business customers. Our three carrier-class data centers are located in downtown Greensboro, NC, Research Triangle Park, NC (known as North Carolina’s MCNC.ORG), and in the Equinix Data Center in Dallas, Texas.

Security in the digital age remains and will always be at the forefront of the service we provide. We understand that your company’s security and privacy is of the utmost importance to the success and prosperity of your business. Unlike other VoIP providers, Carolina Digital Phone maintains strict security measures and is compliant with FCC rules and regulations. We worry about your protection so you don’t have to.

Carolina Digital Phone offers all the convenience and flexibility that VoIP has to offer. Our advanced Netsapiens platform provides a multitude of options from auto-attendant and dedicated conferencing bridge to easy to set up equipment that is reliable and portable. Whether your business is large or small, we can customize your Unified Communications (UCaaS) to fit your needs.

At Carolina Digital Phone, we are focused on Customer Service. Our mission statement states that we will be the best at providing superior technology solutions for organizations to communicate with their customers. In order to provide the best experience to our customers, we stand behind our commitment to provide the best customer service anywhere. Because we are local, serving North and South Carolina and Virginia, we know about the communities we serve and the needs of the people we serve. Because we are locally owned and operated, we have the ability to provide the personalized service that larger companies just cannot.

What our employees have to say about Carolina Digital Phone:

Sally Clark, Account Executive – “Local businesses have been hit hard over the years, the tobacco industry, textiles, furniture, and other industries have been outsourced to foreign countries and investors. Nicky’s mission is to give back to the local North Carolina economy by providing a superior product and fantastic customer service. You can’t go to any of our competitors and get our platform or our customer service. Plus, you don’t have to pay for our technical support. You simply pick up the phone and you get someone locally that speaks in a North Carolina accent!”

Eric Lyon, Technical Support Specialist – “We make our customers a priority and give them the ability to get the most out of their phone system for the lowest cost. From the first contact with a customer all the way to the installation and introduction to the support team, each customer is treated like they are our number one customer – and they are! That in turn gives them the confidence to know they are always getting the best of everything from Carolina Digital Phone.”

Meredith Richards, Accounting Specialist – “We are the best at what we do because we go beyond general customer satisfaction. We treat each customer with respect and develop a personal connection with them. Providing customers with a personalized solution is something we do that makes us stand out. For instance, If they want to set up auto-pay on their account for a specific day of the month, we can easily make that adjustment. It takes a team to make a successful company.”

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