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If you are researching business phone systems in Charlotte, then here are 3 things that you need to know NOW — so that you don’t regret your decision and investment LATER: 1. A Voice Over Internet Protocol (VoIP) phone system is categorically superior to a landline phone system. There are several reasons for this, including: Significant up-front and ongoing cost savings. While every business is unique, it is typical to save 25-50% (or in some cases even more) when upgrading business communications from landline phone systems to VoIP phone systems Access to a wide range of Unified Calling (UC) features like video conferencing, presence,...

14 September, 2023 /

What is Employee Efficiency? Employee efficiency is a crucial factor in the success of any organization. It refers to how long it takes an employee to perform a unit of service compared to the theoretical time it should take. This measure allows businesses to assess the effectiveness of their workforce and identify areas for improvement. Each company may have benchmarks for measuring efficiency. These are typically based on industry standards, best practices, or internal targets. These benchmarks serve as a reference point for evaluating employee performance. These standards vary depending on the nature of the work being done. Measuring employee efficiency enables businesses...

29 August, 2023 /

When upgrading from a landline phone system to a flexible, future-proofed, and feature-rich VoIP phone system (a.k.a. cloud phone system), a key question you need to answer is: “What business phone equipment should we select?” At Carolina Digital Phone, for many years we have recommended — and continue to strongly recommend — Yealink digital phones. That's because Yealink designs them to work with all kinds of business phone systems. That way, you are not locked into one business phone service provider. The reasons why we suggest Yealink as the digital phone solution are: selection, call quality, ease of use, reliability, features, and...

24 August, 2023 /

When it comes to evaluating and choosing a cloud phone system, there are a lot of things to consider. Be sure to think about things like auto attendant, unlimited calling, mobile device apps for remote teams, video conferencing, and instant messaging. Then there are things like voicemail transcriptions, team messaging, toll-free numbers, and a list of advanced features to consider. Yet, in the big picture and long run, there is one factor that — more than any other — will determine whether your experience is profitable and rewarding, or costly and regrettable: RELIABILITY. Sounds simple, right? Well yes…and no. The “Reliability Problem”...

22 August, 2023 /

A Brief History of Hickory, NCHickory, North Carolina, nestled in the foothills of the majestic Blue Ridge Mountains, is a vibrant city with a rich history and a promising future. Boasting a unique blend of natural beauty and urban amenities, Hickory offers its residents and visitors a warm and welcoming community.The city's dedication to innovation and progress is evident in its advanced manufacturing industry, which has helped shape its identity as the "Furniture Capital of the World." Beyond its industrial prowess, Hickory cherishes its cultural heritage, with a thriving arts scene and an array of cultural events celebrating its traditions....

17 August, 2023 /

In today's agile business landscape, we cannot underrate the importance of a scalable system. It is not a question of whether you will need to respond to change. Rather, it is a matter of when, how fast, and to what extent.VoIP (Voice over Internet Protocol) is becoming the go-to solution for businesses of all sizes. VoIP offers many benefits for organizations. These include lower costs, better teamwork, and scalability. This makes it possible to add or remove users as their needs change without interrupting service or adding fees.First, the Bad NewsTraditional landline phone systems are anti-scalable. This is true for...

10 August, 2023 /

As a business owner or other decision-maker in your company, you probably know that when searching for the best Greensboro Voice Over Internet Protocol (VoIP) provider, sometimes Google isn’t your friend. Well, it is…and it isn’t. Google is friendly in that all you have to do is type “best Greensboro VoIP provider” (or something similar). Once you click search, you get many options that could be significantly better than traditional phone service. Googling is free, fast, and you don’t even have to say please and thank you. But, Google doesn’t do a great job when it comes to evaluating one business VoIP...

09 August, 2023 /

Effective communication with clients is essential for any business, and even more so for service-based industries like dentistry. Choosing the right telephony system is thus a crucial step towards success. Many dental practices opt for cloud-based telephone facilities - a transition that all modern dental offices should consider.Given the significance of telephone systems in the current business landscape, it is crucial to analyze all aspects of this decision. Here is a comprehensive guide for dentists on everything they need to know about cloud phone systems.Dental Office Phone systemA dental office phone system is an essential part of any dental practice....

08 August, 2023 /

What is a Business Phone?Today, more than ever, effective communication is paramount to success. Business owners understand the significance of staying connected with their customers, employees, and stakeholders. Ensuring seamless information flow, collaboration, and productivity is vital.A business phone is a crucial tool for any business owner or entrepreneur. It facilitates seamless communication among team members and with customers and clients. In recent years, business phones have evolved greatly, moving away from traditional physical phones towards more advanced solutions.At Carolina Digital Phone, we understand the importance of reliable and feature-rich business phone solutions. As a trusted VoIP provider with over...

03 August, 2023 /

There are some things that only folks from Charlotte, North Carolina understand. For example, Cheerwine won't make you tipsy, regardless of how much you drink. Barbecue sauce without vinegar is unacceptable. The only honest answer to "When does the humidity finally stop around here?" is "never."  If you don't know much about hosted PBX, (aka, VoIP or Voice Over Internet Protocol) phone service, we do! Carolina Digital is a proud North Carolina Based VoIP company providing unparalleled customer service to customers big and small since the 1980s. When it comes to VoIP systems and cloud phones, we've been there since the...

03 August, 2023 /
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