It is no surprise that small and medium-sized businesses across the globe have suffered due to the global coronavirus pandemic. What is becoming evident, based on research, is that the companies that are surviving and prospering are making a concerted push toward upgrading their digital...

Here’s a fantastic service for anyone looking for professionally recorded business telephone system prompts, greetings, and more. Carolina Digital Phone has partnered with Snap Recordings, the leading online provider of professional voice recordings for business telephone systems. You can now order custom voicemail greetings, promotional...

Let’s face it, COVID-19 has changed our daily routine a lot. We have adapted rapidly and generally with good results. Cloud-based communications have become an integral part of how we do business. While switching to a work from home setup brings many challenges, like finding...

One of the most important — and also the most loved — features of a cloud-based phone system is Auto-Attendant. Much more than an answering machine, Auto-Attendant is an automated, sophisticated, customizable, and VERY easy-to-use virtual receptionist.Key Benefits Here are some benefits of Auto-Attendant that...

As we emerge from the COVID-19 lockdown, millions of people are preparing to return to the corporate office (and many have already started the migration). However, we are likely to see a significant shift in the workplace landscape: the popularity of hot desking.What is Hot-Desking?...

We all know that in recent years, an increasing number of customers — especially millennials — want text-based customers support, such as live web chat, email, mobile SMS, and online knowledge portals. Long Live the Phone However, this doesn’t mean that customers are anti-phone. On the contrary,...

With roots going back to the late 1980's, Carolina Digital has been a proud North Carolina Based company providing unparalleled customer service to customers big and small. Nicky Smith, our company’s founder and CEO, has always been very philanthropic and pro-North Carolina business. Our vast knowledge...