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The Upstate is buzzing about the upcoming implementation of the new 821 area code in South Carolina. This new area code will cover the same regions currently serviced by the 864 area code. This is due to the increasing demand for telephone numbers for residential and business needs plus fax machines and cell phones. With the limited supply of telephone numbers for the area, it was inevitable that an additional area code would be needed....

12 December, 2023 /

When most people think of or discuss cloud (VoIP) phone systems, they focus on things like advanced features, total mobility, scalability, and of course: significant initial and ongoing cost savings. However, there is another piece of the cloud phone system puzzle that is just as important. In some situations, it is even more valuable and vital than those mentioned above - geo-redundancy. Geo-redundancy is the practice of ensuring that all data associated with a cloud phone system is backed up in multiple geographic locations. This means if there was an event like an earthquake, power outage, or other natural disaster in...

04 December, 2023 /

Thanksgiving is a wonderful time to share with family and friends (and alas, eat a bit too much turkey and cranberry sauce!). But it's also an opportunity to reflect on things that we are grateful for. At Carolina Digital Phone, we are extremely thankful for our large (and growing!) customer base. On behalf of our entire team, here are the three reasons why our gratitude to customers is higher than ever: 1. Without Our Customers WE DO NOT EXIST! This may seem too obvious to point out. But we all know that there are some companies (we won't mention any names!) that have...

20 November, 2023 /

Is your Raleigh-based business fed up with a limited, restrictive, and excessively costly on-premise private branch exchange (PBX) phone system? If so, you need to switch to a flexible, scalable, and cost-effective hosted voice over internet protocol (VoIP) phone system from Carolina Digital Phone! Below, we highlight five key reasons why businesses in Raleigh -- and across the Triangle Area, as well as throughout North Carolina and the Southwest United States -- choose us:   Substantial Ongoing Cost Savings With our hosted PBX phone system, there is no expensive hardware to purchase, install and maintain, or any costly trunk lines to rent. On top...

16 November, 2023 /

Let's start with this: in business, phone calls aren't merely phone calls. They are also pivotal touchpoints that influence your customers: for better, or sometimes, for worse.  To help you optimize this opportunity to impress rather than irritate -- or in some cases infuriate! -- your current and future customers, here is a list of 3 essential rules of proper phone etiquette, and how a VoIP phone system helps you consistently deliver positive customer experience: Rule #1: Answer the Call Before the Phone Rings 3 Times (and Ideally on the 1st) Nothing says "we do not care about your call" than when customers...

13 November, 2023 /

Carolina Digital Phone offers a Voice over Internet Protocol (VoIP) phone system that addresses major global communication challenges. The system facilitates better connectivity for remote and hybrid workforces, promoting a sense of cohesion and teamwork. It eliminates the difficulties, costs and risks associated with maintaining multiple on-premise Private Branch Exchange (PBX) phone systems. The system also enhances the customer experience by providing local and toll-free numbers, time-of-day or day-of-week routing, and text messaging options. Carolina Digital Phone's VoIP system is positioned as a key solution for businesses looking to address communication issues and enhance their global presence....

09 November, 2023 /

As the holiday season approaches, businesses are advised to prepare their phone systems to capitalize on increased demand and to enhance customer experience. Carolina Digital Phone offers six tips: configuring Hunt and Ring Groups to enhance call coverage; using Auto Attendant to share holiday messages and important information; providing seasonal Music on Hold to reduce customer frustration; encouraging staff to update their voicemail greeting with festive messages; setting Time of Day rules to cover employee absences and vacations; and providing support for Remote and Hybrid workers not able to go fully off-grid during the holiday period....

06 November, 2023 /

There are many situations in life when all signs point to a change for the better. When we heed these signs, we are always rewarded. When we ignore these signs, we always regret it — and wish we had a time machine to know then what we know now. With this in mind, if your business is seeing any or all of the following signs, then you can be sure that your old private branch exchange (PBX) phone system is holding your business back rather than driving you forward:   1. Your Old PBX Phone System is Insufficient Your business is not static and...

27 October, 2023 /

Research indicates that customers most dislike being placed on hold. A VoIP phone system can help address this issue by reducing or even eliminating hold times. This can be achieved through multiple strategies, including assigning unique phone numbers to all employees, using the auto-attendant feature to direct calls immediately, routing calls based on the time-of-day or day-of-week, utilizing the Presence feature to see real-time availability of colleagues, and integrating the system with other platforms like CRM. If holding is inevitable, custom music or messages can enhance the on-hold experience. VoIP thus significantly enhances customer service....

20 October, 2023 /
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