We all know that in recent years, an increasing number of customers — especially millennials — want text-based customers support, such as live web chat, email, mobile SMS, and online knowledge portals. Long Live the Phone However, this doesn’t mean that customers are anti-phone. On the contrary, research by customer feedback platform company Usabilla found that 55 percent of customers prefer speaking to a live agent or representative because doing so is faster, easier, and ultimately more beneficial; particularly if they have a complex challenge to solve or detailed questions to ask. What’s more, a survey by CRM system leader Salesforce.com revealed...

There is growing — but cautious — optimism that the very worst of the coronavirus pandemic is behind us, and we can start looking forward to a summer filled with fishing, golf, barbecues with family and friends, and other things that make life worth living. And speaking of inspiring news, here are 10 great things that you may not know about our softphone app: It is offered FREE to all of our valued customers. There is no additional charge of any kind. It is available for iOS and Android devices (smartphones and tablets). It installs quickly, and the streamlined clutter-free interface...

With roots going back to the late 1980's, Carolina Digital has been a proud North Carolina Based company providing unparalleled customer service to customers big and small. Nicky Smith, our company’s founder and CEO, has always been very philanthropic and pro-North Carolina business.Our vast knowledge of the Voice over Internet Protocol (VoIP) industry sets us apart from the competition. Other companies may venture into the VoIP world with little or no experience or poor infrastructure to support their service. At Carolina Digital Phone, VoIP is all we do. We have an extensive understanding of how the technology works, as well...

Medical institutions and professionals are constantly looking for ways of evolving and being able to give the best possible healthcare and treatment to patients. The need for more readily accessible healthcare is growing. One in five adults in the United States is believed to live with some sort of mental illness or mental health problem. For three years running, life expectancy has dropped in the US, which only serves to highlight the need for greater access to behavioral care and treatment in day to day life. Telehealth is one of the greatest tools available to behavioral healthcare providers when it comes...

In today’s current climate, video conference security has become more important than ever before. More people are remote working in light of the coronavirus lockdown. Getting used to remote working isn’t easy. You need to get your routine figured out and you need to get used to the different tools you will be using while working from home. It’s a big shift! And, this is represented effectively when it comes to the different statistics out there in regards to collaboration tools and the usage of online video context. Let’s take a look at the case of Zoom...

When we consult with a surgeon, while seated on the examination table we don’t expect them to try and sell us a timeshare (“you’ll love the ocean view!”). When we board an airplane, we don’t expect to hear the captain get on the intercom and invite passengers to stop by the cockpit to purchase a state-of-the-art smoothie blender. When we meet with an architect about redesigning our home, we don’t expect them to peer up from their blueprints and say: “while I’m here, perhaps we can talk about your pet insurance needs?” In other words, when we engage a specialist, we...

For years, businesses have relied on traditional landlines to enable their customers, colleagues, and other stakeholders to communicate with one another. It’s a tried-and-tested method that works. Today, though, the world is moving towards cloud-based telephone services: ordinary voice-based calls routed through the internet instead of landlines. These systems offer a host of benefits that businesses love. Please take a look at them below. 1. Cost Savings Owning and running a traditional business telephone service is not cheap. Not only do you have to pay monthly fees to the line and interchange provider, but you also have to employ people to maintain it...

Every Accounting Office should be using a cloud-based Telephone Service If you operate an accounting or bookkeeping firm and want more control over your communications, Carolina Digital Phone can help. With us, you get a local partner, dedicated to providing you with mobile communications that seamlessly integrate with your existing web infrastructure. When you choose Carolina Digital Phone, there’s no need to install expensive new landlines or rip up your old communication systems. We provide full integration through the cloud - and for less than you might expect. A Local Cloud Communications Company For Accounting Companies When it comes to choosing a cloud communications...

Are you still using your legacy phone system? Many businesses today are. We spend our days communicating with clients, suppliers, customers and investors over email, using online chat, and on the telephone. While in 2018 less than 50% of Americans had a landline phone at home, instead preferring to be wireless, using their smartphones for communication, most small businesses are still reliant on old fashioned, outdated and often costly legacy phone systems.These outdated systems can mean that you are missing important calls, facing static on the line, and other issues that really should be behind us as we move into...

It’s NOT Too Good to be True: Why Cloud Phone Systems Cost So Much Less than Conventional On-Premises Phone SystemsThough we’d rather not admit it, we’ve all suffered the misery of purchasing something that was so inexpensive that it seemed too good to be true — but we went ahead and bought it anyway, only to discover that the little voice in our head was 100% right.For example, how many of us have bought an ultra cheap toaster, only to have it break down in a matter of months, weeks — or sometimes even days? And how many times have...