Thanksgiving is a wonderful time to share with family and friends (and alas, eat a bit too much turkey and cranberry sauce!). But it's also an opportunity to reflect on things that we are grateful for. At Carolina Digital Phone, we are extremely thankful for our large (and growing!) customer base. On behalf of our entire team, here are the three reasons why our gratitude to customers is higher than ever: 1. Without Our Customers WE DO NOT EXIST! This may seem too obvious to point out. But we all know that there are some companies (we won't mention any names!) that have...

As the holiday season approaches, businesses are advised to prepare their phone systems to capitalize on increased demand and to enhance customer experience. Carolina Digital Phone offers six tips: configuring Hunt and Ring Groups to enhance call coverage; using Auto Attendant to share holiday messages and important information; providing seasonal Music on Hold to reduce customer frustration; encouraging staff to update their voicemail greeting with festive messages; setting Time of Day rules to cover employee absences and vacations; and providing support for Remote and Hybrid workers not able to go fully off-grid during the holiday period....

Work-related stress is a common issue among Americans, with 83% reporting suffering from it. For small business owners, this stress can have a significant impact on their personal and professional lives. This affects their outlook on the future and requires them to dedicate more time to resolving work-related issues. One of the best ways to reduce stress and bring balance back into your life is by taking a vacation. This can it help you relax and recharge. Additionally, it provides an opportunity to gain perspective and return with a newfound enthusiasm for your work. However, when you're running a small...

Another Thanksgiving has arrived. Usually, we all use this occasion to take stock of all that we have to be grateful for. My list is long and includes my incredible family, my amazing team here at Carolina Digital Phone, and our loyal customers. I’m also deeply thankful for my friends and all of my professional and personal relationships. Hopefully, everyone reading this also has a long list of people and things that they are grateful for. I’ve always loved the James Allen quote: “No duty is more urgent than giving thanks.” May we all fulfill this duty without fail! But this...