The holiday season is quickly approaching, which means the holiday rush — or make that crush — is on the way.
Your goal is to spread as much holiday cheer as possible across your customer base — while maximizing holiday sales — which means NOW is the time to answer a pivotal question: Is your phone system ready for the holidays?
If you have a feature-rich, future-proofed all-in-one cloud phone system from Carolina Digital Phone, your answer is a clear, confident YES WE ARE!
Here are six ways that you can get your phone system ready for the upcoming holiday so that the holiday period is wonderful for you and your customers alike:
1. Configure Hunt Groups and Ring Groups
Both hunt groups (when specified phones ring in a certain order) and ring groups (when multiple phones all ring at the same time) increase the likelihood that calls will be answered by your customer service reps or sales reps. This enhanced coverage can go a very long way towards ensuring that your busy time during the holidays is customer-centric and profitable — not chaotic and costly.
2. Use Auto Attendant to Share a Holiday Message
You can easily configure your Auto Attendant messaging to wish your customers a joyous holiday season. Plus, you can share important and relevant information such as changes to your holiday hours, promotions linked to holiday events (e.g., fundraising, contests, annual holiday dinners, special sales, etc.), and more.
3. Provide Seasonal Music on Hold
Did you know that playing suitable music on hold is not just a pleasant diversion — it is also a strategic win? It’s true! Research has found that compared to silence, music on hold achieves three psychological objectives:
- It reduces the perception of how much time has passed.
- It reduces anxiety and frustration.
- It conveys the feeling that customers are not isolated or forgotten and that their call will be answered soon.
Just remember – if you decide to play copyright-protected music, you must ensure it is licensed. However, many selections are royalty-free (i.e., in the public domain), including some seasonal favorites such as:
- “Angels We Have Heard On High”
- “Away In A Manger”
- “Deck The Halls”
- “God Rest Ye Merry Gentlemen”
- “Good King Wenceslas”
4. Get Staff to Update their Voicemail Greeting
One of the best things about our cloud phone system is that EVERYONE — not just certain staff members, but everyone, including seasonal hires, temps, and even interns — can get their very own voicemail, complete with a customized greeting.
As such, you can direct your customer service team — and all other employees on your roster — to spread some holiday cheer by recording a festive greeting. This may not seem like a really big deal, but you might be surprised at how customers can react. Small details like a cheerful, custom, and updated holiday greeting make them feel like your business is going the extra mile.
5. Configure Time of Day Rules
With our cloud phone system, you can quickly and easily configure (and change) time-of-day rules. This is ideal for when employees take days off, — from those heading out on a two-week holiday to those who might just want or need a few hours off during the busy holiday season. During these times, calls can be automatically routed to a call center, a mobile phone, etc.
6. Support Your Remote and Hybrid Workers
Sometimes during the business holiday season, employees who head off on vacation don’t want to — or cannot — go completely “off the grid.” With our cloud phone system, these employees can conveniently make and receive calls using a free app on their smartphone. They can also access other features such as instant messaging, presence, and more.
To learn more about how to ensure that your phone system is ready for the holidays, contact Carolina Digital Phone today at (336) 544-4000 today. Your consultation with us is free! Let us help you spread some HOLIDAY CHEER THIS YEAR!