Even before the pandemic, remote working was on the rise with an estimated 55% of people telecommuting full-time. However, these days everyone who can work from home is working from home; if not [...]
So, your business was humming along nicely. Then, all of a sudden, COVID-19 reared its ugly head and threw the world into a tizzy. Almost overnight, companies were scrambling to find solutions to [...]
First things first: we all know that customers don’t like being placed on hold, and some of them downright hate it. But what you may not know is WHY customers find this experience so dreadful. As [...]
As we emerge from the COVID-19 lockdown, millions of people are preparing to return to the corporate office (and many have already started the migration). However, we are likely to see a [...]
Cloud migrations have been increasing rapidly in the wake of the COVID-19 pandemic. Recently, companies have been moving more data, services, and applications to the cloud as a means to become [...]
We all know that in recent years, an increasing number of customers — especially millennials — want text-based customers support, such as live web chat, email, mobile SMS, and online knowledge [...]
If you are a business owner or executive, then obviously you want to find ways to save money — especially these days with so much uncertainty about the future. Switching from a landline telephone [...]
These days, the word “revolutionized” gets thrown around rather loosely. It’s used to describe everything from kitty litter, to air fresheners, to apps that can help find a lost TV remote control [...]
Communication affects every part of your business. From reaching to new clients to interacting with customers, efficient communication ensures your business will reach its goals. Because of this, [...]
When it comes to hunting out modern-day solutions to drum up growth within your business, you can often find yourself in a minefield of options without any serious guidance as to what can serve [...]
Picture the scene, a successful North Carolina based business owner wants to add some new features to her existing phone service. Her clients expect to be able to get in touch with her whenever [...]
It’s NOT Too Good to be True: Why Cloud Phone Systems Cost So Much Less than Conventional On-Premises Phone Systems Though we’d rather not admit it, we’ve all suffered the misery of purchasing [...]
Back in 2015, North Carolina approved a second area code (743) for Piedmont Triad. This was primarily down to the fact that there was no more availability for (336) numbers. In North America, [...]
While businesses in the big city get star treatment from their support service partners, those who operate a little further afield can sometimes feel neglected. Big support firms will often [...]
