Customer Service

When was the last time you took the pulse of your customers? If you don’t recall, now would be a good time to take a look at your relationship with your customers. Over half of consumers have [...]

We’ve all heard that we are living in “The New Normal.” It’s a tern tossed about by the news media and anyone else trying to wrap their heads around how much the world has changed seemingly [...]

Learning from our own mistakes is smart. But learning from the mistakes of others is wise — and also a heck of a lot less painful, tragic, awful…you get the picture. If your business has decided [...]

Cloud migrations have been increasing rapidly in the wake of the COVID-19 pandemic. Recently, companies have been moving more data, services, and applications to the cloud as a means to become [...]

Carolina Digital Phone is proud to be a locally owned Greensboro NC business. We share in the struggles of our neighbors, friends, family, and community as a whole. While we welcome peaceful [...]

We all know that in recent years, an increasing number of customers — especially millennials — want text-based customers support, such as live web chat, email, mobile SMS, and online knowledge [...]