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When was the last time you took the pulse of your customers? If you don’t recall, now would be a good time to take a look at your relationship with your customers. Over half of consumers have simply taken their business elsewhere after receiving less than satisfactory customer service according to a report from Microsoft. That’s a lot of unhappy customers.So, what should Customer Service look like? It’s not rocket science - it’s all about being available to provide assistance and guidance for the people that help you pay the bills. It comes down to how much you are invested...

22 September, 2020 /

We’ve all heard that we are living in “The New Normal.” It’s a term tossed about by the news media and anyone else trying to wrap their heads around how much the world has changed seemingly overnight thanks to the worldwide coronavirus pandemic and, not too long ago, the recession of 2007-2009 - often referred to as “The Great Recession.”The dictionary defines the word normal as “conforming to the standard or the common type; usual; average.” As a business owner, do you want the label of average? Being average doesn’t make much of an impact nor does it drive innovation...

06 August, 2020 /

Learning from our own mistakes is smart. But learning from the mistakes of others is wise — and also a heck of a lot less painful, tragic, awful…you get the picture.If your business has decided to switch from your conventional landline phone system to a cloud phone system, here is the biggest and costliest mistake that others have made, but that you can wisely avoid: underestimating the importance of OUTSTANDING SERVICE.Factors like features, functionality, scalability, and price are vital considerations and must not be ignored. But without a doubt, service is going to determine more than anything else whether your...

15 June, 2020 /

Cloud migrations have been increasing rapidly in the wake of the COVID-19 pandemic. Recently, companies have been moving more data, services, and applications to the cloud as a means to become more streamlined and productive. Businesses migrating information to the cloud is not a new trend. The move toward cloud adoption, however, has been picking up steam during the worldwide lockdown with some interesting results:A major shift to remote workingReduction in capital investmentInnovative business models adapting to a major shift in consumer habitsWelcome to the CloudWorldwide demand for cloud services is swelling as more people have shifted to telework and...

12 June, 2020 /

Carolina Digital Phone is proud to be a locally owned Greensboro NC business. We share in the struggles of our neighbors, friends, family, and community as a whole. While we welcome peaceful protesters working towards a change, we will never welcome violence and hatred. Randomly attacking local businesses that are already struggling to stay afloat only causes more injustice. We are posting these images to show support for our hometown businesses and the community affected by a few random acts of destruction and looting during otherwise peaceful protests for change. These businesses are not just our customers. They are our friends....

04 June, 2020 /

We all know that in recent years, an increasing number of customers — especially millennials — want text-based customers support, such as live web chat, email, mobile SMS, and online knowledge portals. Long Live the Phone However, this doesn’t mean that customers are anti-phone. On the contrary, research by customer feedback platform company Usabilla found that 55 percent of customers prefer speaking to a live agent or representative because doing so is faster, easier, and ultimately more beneficial; particularly if they have a complex challenge to solve or detailed questions to ask. What’s more, a survey by CRM system leader Salesforce.com revealed...

29 May, 2020 /