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Here we are at the beginning of a brand new year full of possibilities. It’s a fresh start, a clean slate, and an opportunity to turn an ordinary year into an extraordinary one.  And of course, this is also when we make New Year’s Resolutions. And so, on behalf of everyone at Carolina Digital Phone, in 2022 we resolve: To continue delivering the industry’s BEST LOCAL CUSTOMER SERVICE. Some companies merely “go an extra mile.” We go an extra marathon!  To ALWAYS have US-based Customer Service Specialists. We never wavered from this pledge, and we never will.  To stay on the LEADING EDGE of...

29 December, 2021 /

The Federal Communications Commission recently announced the $7.17 billion Emergency Connectivity Fund Program generating an overwhelming response. That demand, combined with the recent spike in coronavirus cases, has prompted them to announce a second application filing window. The funds are being made available to schools and libraries to request funding for connected devices and broadband connections for off-campus use by students, school staff, and library patrons for the current 2021-22 school year. “The Emergency Connectivity Fund is the single largest effort to bring connectivity and devices to students who lack them.” according to acting Chairwoman Jessica Rosenworcel. “The need is there,...

23 September, 2021 /

Saying that effective workplace communication is important is like saying water is wet, fire is hot, or that people with small children will repeatedly, and painfully, step on Legos many, many times. These are all blatantly self-evident (especially the Lego one).  However, just because everyone knows that effective workplace communication is important, does NOT mean that it’s happening everywhere. Consider these statistics:https://www.youtube.com/watch?v=7kHkr5HrG-A 28% of employees cite ineffective communication as the number one reason why they cannot deliver work on time. 86% of employees and executives believe that ineffective communication is the core reason for workplace failures. Ineffective communication costs large enterprises an average of...

21 September, 2021 /

These days, you can talk to most people about catastrophes, disasters, calamities, and other terrible things, but mention the word “prayer” and the conversation often comes to a screeching halt. Some people call this political correctness. I call it misguided.The way I was raised and where I come from, prayer does not mean trying to force other people to believe certain things. It also does not mean judging and condemning people who believe differently, or who do not believe at all. Instead, prayer is about cultivating an intimate and essential relationship with God. A wonderful pastor advised me many years...

09 August, 2021 /

Building Back A Better America America is a very different place than it was just a couple of weeks ago. When the COVID-19 virus first emerged, we were all told to wash our hands properly and follow typical guidance for stopping the spread of viruses. Now we’re told to stay at home. While there have been many crises over the years, this has changed life as we know it significantly, and all in a short space of time. It’s truly an unbelievable turn of events.But as with any crisis, we will make it through the other side. The lessons learned at...

07 April, 2021 /

At the height of World War II, Sir Winston Churchill said, “Never let a good crisis go to waste.” Think about it. On the surface, what possible good could arise from a crisis? The answer is that it gives us an urgency to examine and rethink how things are working and how we can improve. With that in mind, here are five ways companies can learn and benefit from the coronavirus crisis:Embrace and Encourage Working From HomeNaturally, some businesses cannot implement a distributed workforce. However, allowing some employees to work at least partially from a home office is not only...

07 July, 2020 /

Is your company ready for not just survival but growth as we enter the “new normal” after COVID-19? Withstanding the weeks of change and uncertainty have given businesses some challenges, to say the least. But as multiple states reopen in phases, there are some promising lessons we can learn. It would be quite a stretch to suggest there is a “silver lining" in a pandemic. There will, however, be innovative, and newly discovered ways to bounce back from this event. Many businesses can exceed their recovery expectations and emerge stronger. Moving ahead, we will know how to be prepared for unforeseen...

26 May, 2020 /

This week, Twitter announced that many of their employees will be allowed to work from home not just for the duration of the coronavirus pandemic shutdown, but forever. Other companies are grappling with when to reopen their physical offices and, how many of their employees to allow to work remotely. Barclays and JPMorgan Chase & Co may not bring all employees back at the same time. Austin, Texas-based Dell Computers says that more than 50% of their more than 160,000 employees may never return to the office. The decision by Twitter and other employers signals a growing shift in attitude in...

14 May, 2020 /

In recent years, remote working has become increasingly popular among both small businesses and large enterprises. Yet, some managers and business owners have been reluctant to implement remote working (or hybrid remote working which is a mix of home-office/in-office), because they don’t see the advantages and mistakenly see the move as a downgrade. However, research has revealed that the opposite is true: remote working, when it is structured, deployed, supported, and managed properly, delivers significant benefits: These benefits include: Reduced costs and more profitability: Businesses save an average of $22,000 per year in overhead costs for each full-time remote worker. (Source:...

12 May, 2020 /

A virtual private network (VPN) encrypts traffic between a device (e.g. computer, laptop, tablet, or smartphone) and a network. Since hackers don’t have the encryption key, they can’t snoop and steal data. That’s the good news. The bad news is that because millions of people are working from home right now due to the coronavirus pandemic, VPNs are getting overloaded with traffic. Reports show that the global use of some VPNs has increased by 165 percent since March 11. This is causing some remote workers to experience sluggish data connectivity speeds, which is making it frustrating (and sometimes impossible) to participate...

28 April, 2020 /
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