One of the most important features of a hosted cloud phone system is the ability to record incoming and outgoing calls for quality assurance, security, training, and record-keeping purposes.However, it’s even more important for businesses to ensure that they are complying with prevailing rules and laws, or else they may end up facing fines, lawsuits and reputation damage.To avoid this trifecta of pain and suffering, here are some basic facts to keep in mind when recording calls:The most important factor is consent.According to the Federal Communications Commission (FCC), businesses must obtain consent to record calls, regardless of whether the calling...

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