What is a Business Phone?Today, more than ever, effective communication is paramount to success. Business owners understand the significance of staying connected with their customers, employees, and stakeholders. Ensuring seamless information flow, collaboration, and productivity is vital.A business phone is a crucial tool for any business owner or entrepreneur. It facilitates seamless communication among team members and with customers and clients. In recent years, business phones have evolved greatly, moving away from traditional physical phones towards more advanced solutions.At Carolina Digital Phone, we understand the importance of reliable and feature-rich business phone solutions. As a trusted VoIP provider with over...

The White House has made a historic investment to bridge the digital divide by announcing the $42.45 billion High-Speed Internet Grant Program. The funding is part of the $1 trillion bipartisan infrastructure bill. This program aims to connect every American to affordable and reliable high-speed internet. The bill addresses the disparities that exist in underserved communities. Key takeaways from this announcement are: Digital Divide The passage of the Infrastructure Investment and Jobs Act brings with it renewed hope for closing the digital divide that has long plagued communities across the country. The bill brings a historic investment in high-speed broadband infrastructure. It is...

The Rural Health Care Telecommunications (Telecom) Program is a federal initiative launched to provide funding and support to health care providers in rural communities across the United States.  Improving the quality of medical care in underserved areas by increasing access to advanced telecommunications and broadband services while reducing rates for eligible healthcare providers is the program's primary goal.Through this program, rural healthcare providers can access two subprograms: the Health Care Connect Fund Program and the Telecommunications Program. The Health Care Connect Fund Program is designed to help rural healthcare providers build and maintain broadband networks, while the Telecommunications Program provides...

FCC Introduces New Rules to Fight Robocall SpoofingAs part of its ongoing effort to combat illegal robocalls, the Federal Communications Commission (FCC) announced on March 16, 2023, it is enhancing and expanding service provider obligations to implement the STIR/SHAKEN caller ID authentication framework. The move builds on the FCC's implementation of a framework used to trace back, block, and identify originators of illegal spoofed robocalls.How Spoofing WorksScammers find phone number spoofing an increasingly popular technique. They know people are wary of answering unwanted calls with unfamiliar or toll-free numbers. As a consequence, they use spoofing to trick the caller ID...

The Hosted PBX VoIP Market should reach Multimillion USD by 2028, according to a new study. This growth is attributed to the COVID-19 pandemic. The demand for Hosted PBX solutions increases, as a result. Businesses want ways to keep their employees connected and productive and improve cost savings. This need became critical during the pandemic.  Companies relocated workers to remote locations, and that need remains important.The report examines the competition, supply, and demand trends. Additionally, key factors contribute to its changing demands across many markets. Company profiles and product examples of selected competitors are provided for the market year 2022.In...

In a huge victory against robocall scammers, the FCC has proposed a $300 million fine against Cox/Jones Enterprise. This is the largest ever proposed fine against an auto warranty scammer. If approved, this fine will send a clear message to scammers that robocalling will not be tolerated!...

At Carolina Digital Phone, we understand the importance of being prepared for any emergency, be it terrorist attacks, natural disasters, or other potential threats. That's why we continuously work to improve our services to provide a secure connection even during any emergency. Our commitment to safety and security is unwavering, and we always strive to keep our customers safe during any kind of power outage or another unexpected event....

Goodbye operator, hello self-service AT&T has given customers advance notice that it will end its Operator and Directory Assistance services on January 1, 2023. The company attributes this decision to cutting-edge technology, such as online directories and voice recognition software. AT&T decided to change its policy in response to the rising popularity of online search engines and digital directories. Customers can now only access directory information by using voice recognition software on mobile devices or through AT&T's online directory. Although this may be an inconvenience for some, AT&T will still provide operator services for emergency calls and collect calls. Who does this affect? This...

Pictured left to right: Daniel Parrish, Network & Systems Analyst, Davidson County and Joel Hartley, Chief Information Officer, Davidson County Davidson County, like many municipalities, had an issue that was slowing its progress. Their legacy telephone system - a combination of a digital system and VoIP (Voice over Internet Protocol) integrated system - was almost 25 years old. The antiquated system was extremely complex and difficult to work with. Because of the complicated setup, to make any changes or do most anything within the phone system required special training and special expertise. Davidson County Was Just Done With It While the phone system...

Kellin Foundation winning a $20,000 award in the Future Fund of Greensboro competition Most of us are busy in our daily and work lives. Dr. Kelly Graves, Executive Director of the Kellin Foundation is no exception. So busy that the non-profit organization she co-founded in 2013 has grown 500% in the last five years! If you are not familiar with the Kellin Foundation, it is a Guilford County-based nonprofit 501(c)(3) organization that strengthens resilience among children, families, adults, and communities through trauma-informed behavioral health services focused on prevention, treatment, and healing. The organization was also recognized as a National Child Traumatic Stress...