POPULAR!
* A user, also know as a seat, has a phone number and/or an extension. Each user can use our portal, the app and a business phone. Fax lines require their own user.
General
- Unlimited Calls within the US & Canada (5¢/min international calls available)
- Auto-attendant (multiple languages)
- Dial by Name Directory (first or last)
- Dial by Extension
- Visual Voicemail
- Voicemail to Email with Text Transcription
- iOS & Android Mobile App
Text Messaging
- Unlimited Business SMS & MMS
- Team Messaging
Fax
- Unlimited Online Digital Faxing (HIPAA compliant)
- Standard Fax Machine Integration
Video & Conferencing
- Video Conferencing up to 4 Participants
Call Transfer
- Blind Call Transfer
- Attended Call Transfer
- Voicemail Transfer
Call Pick Up
- Directed Call Pick Up
- Group Pick Up
- Site Pick Up
- Domain Pick Up
Paging & Intercom
- Handset Paging
- Overhead Paging Available
- Integration with Existing Paging Systems
Upgrades
Video Conferencing
Video Collaboration
+$8
per user/month*
- Up to 25 Participants (host, your business attendees, or outside guests)
- Collaboration & Webinar Format Options Available to Host
- Screen Share Available to Host
- Integrated Calendar Invites
- Video Recording
Video Collaboration
(with Webinar)
+$35
per user/month*
- Up to 100 Participants (host, your business attendees, or outside guests)
- Up to 6 Participants in Collaboration Host Mode (others in guest webinar view mode)
- Screen Share Available to Collaborators
- Integrated Calendar Invites
- Video Recording
Enterprise
Web Conferencing
+$95
per user/month*
- Up to 300 Participants (host, your business attendees, or outside guests)
- Up to 6 Participants in Collaboration Host Mode (others in guest webinar view mode)
- Screen Share Available to Collaborators
- Guest Chat Available
- Guest Webinar Registration
- Integrated Calendar Invites
- Video Recording
*fee is only applied to the user(s) you request for this upgrade
Conferencing With Dedicated Bridge
Phone Conference
+$8
per line/month
- Leader Login
- Leader PIN
- Participant PIN
- Require Leader to Start
- Begin and End times
- Up to 10 Participants
- Save Participants
- Announce Participants
- Arrive/Depart Tones
Call Center Add-On
+$10
per user/month*
General
- Ability to Log in and Log Out of Call Queue
- Call Queue Routing
- Call Wrap Up Options
- On Demand Call Back
-
Announce To Caller
-Placement in Call Queue
-Average Hold Time - SMS Queuing
- Real Time Call Analytics Reporting (Can be scheduled to send via email)
- Queue Statistics
- Agent Statistics
Automatic Call Distribution
-
(ACD)
-Longest Idle
-Round Robin
-Ring All
-Linear Hunt
-Linear Cascade (Ring Initially & After Timeout)
Monitoring
- Listen In
no ability to talk to either agent or caller
- Whisper Only
one-way audio with agent only
- Barge In
full two-way audio with agent and caller
- Call Recording
Call Queue Features
- Agent Ring Timeout
- Average Wait Time
- Average Handling Time
- Average Wait Time
- Average Handling Time
- Abandon Rate
- Callers Waiting
- Calls Answered
- Call Volume
- Max Expected Wait Time
- Max Queue Length
- Queue Ring Timeout
*fee is only applied to the user(s) you request for this upgrade