A couple of weeks ago, our customer French West Vaughan was gearing up to transition their staff to work remotely, when they ran into an unexpected challenge: two of their key people responsible for answering calls didn’t have a wired network in their home office. As a result, they wouldn’t be able to use their IP phones. Understandably, FWV was concerned and reached out to us for help. Because time was of the essence, our Major Account Executive, Joan Wilkerson personally delivered two high-performance Wi-Fi dongles to FWV’s corporate HQ in Raleigh. Now, these two key employees are happily and productively...

Whether you've recently launched a startup or you're the CEO of an established organization, these unprecedented times caused by COVID-19 have erected several unique obstacles. On a brighter note, though, it also creates the perfect landscape for opportunistic entrepreneurs that are willing to go the extra mile. With the right strategy in place, your business can thrive during these difficult times. Focus on the 10 pointers below, and you won't go far wrong. 1| Positive Communication “You never know when a moment and a few sincere words can have an impact on a life.” – Zig Ziglar. Great communication sits at the heart of...

Whether they’re selling swimming pools or semiconductors, what do the world’s most successful sales reps have in common? They’re self-motivated. They’re driven. They’re persistent. They’re persuasive. They’re competitive. And perhaps most importantly: they rely on potent (and beloved) tools like a cloud phone system to help usher customers forward across the buyer’s journey. If you want to elevate your organization’s sales reps in 2020 and beyond — so that they’re consistently surpassing targets instead of struggling to meet them — then here are 5 reason why adding a cloud phone system ASAP is the way to go: 1. Dramatically Improve Response Times Research...

What do you think of, when you think of the titular ‘salesperson’ achieving success and sweet-talking his or her clients? We might see a person with a certain kind of stride, an overconfident kind of swagger, a smooth vocabulary with many imperative phrases that incentivize a sale. This might look very impressive to those hoping to walk in those career-oriented shoes. But for others, especially those who are tired of being upsold and treated like a point of sale rather than a person, a salesperson may have that smarmy aura about them that we come to thoroughly dislike. Of course, salespeople...

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