The Difference Outstanding Customer Service Makes

Local Commitment, Global Impact

From our inception, Carolina Digital Phone recognized the transformative potential of cloud-based telecommunication solutions. However, what truly distinguished us was our hands-on approach to customer engagement. In an era where impersonal call centers dominate, we consciously decide to prioritize local customer service. Our commitment to the communities we serve has been a guiding principle that has not only endured but has become a cornerstone of our identity.

A Small Company Making A Big Difference

Our Technical Support and Customer Service departments are based in the United States. This is to provide you with the best possible support you will find ANYWHERE. We understand how frustrating it can be to speak with a support person who I located halfway around the world. It is our promise to you that our support will always be based in the United States. Our three carrier-class data centers are located in downtown Greensboro, NC, Research Triangle Park, NC (known as North Carolina’s MCNC.org), and the Equinix Data Center in Dallas, Texas.

We are committed to delivering the best telecommunications services at the most competitive rates available. Because our VoIP constitutes our sole focus, we channel all our efforts into perpetually working to enhance our customers’ experiences.

Educating and Empowering Our Customers

In the early days of cloud-based telecommunication, we understood the need to bridge the knowledge gap. We spent considerable time working closely with our customers, providing education, and supporting their success. Two decades later, we continue this tradition, ensuring that our clients are not just users of our services but empowered partners in their communication strategies.

Accessible Support, Every Time

One of the key pillars of our growth is our unique approach to customer support. Many of our competitors outsource support services to distant call centers. But, Carolina Digital Phone ensures that when our customers have questions or need advice, they can reach a live customer support engineer right in their city.

Our goal is to answer every customer call within six seconds. No waiting on hold for someone thousands of miles away—our commitment to local customer care is legendary and has set us apart in an industry where personalized support is often overlooked.

The Carolina Digital Phone Difference – You Get US

When you choose Carolina Digital Phone for your organization’s communications, you receive far more than a dependable, adaptable, and cost-effective solution. Not only do you receive excellent customer service and our unwavering commitment – you get US! Whether you have a simple question, need to make a few changes, or need a quote on a new project, our Customer Service Team gives you the personal attention you need.

When you contact us for help, you are connected with a customer service representative – not voicemail. Providing a great customer experience and exceptional customer service are very important to us.

Unlike larger companies that lure you in with low prices and then leave you hanging when you need them most, Carolina Digital Phone goes the extra mile to help and provide the highest level of customer service possible. Customer loyalty takes a long time to develop. We take the time to listen and quickly address customer issues. We are on a first-name basis with many of those in our customer base.

Always Improving Our Customer Service

In our ongoing efforts to improve our customer journey, we have recently added a new team member whose job is to reach out to our customers for feedback on how we are doing and what we can do better. We believe strongly in the 5 R’s of Customer Service.

Catherine Cavenaugh

Meet Catherine Cavenaugh, born and raised in Winston-Salem, NC. Catherine is a graduate of NC State with a degree in Communications and Public Relations and minors in Business Administration and Business Entrepreneurship. Catherine’s role as a Customer Relations Specialist with Carolina Digital Phone is building strong, supportive relationships with our customers.

If you get a call from Catherine, we hope you will take some time from your busy schedule to provide honest feedback about the job that Carolina Digital Phone is doing. Good or bad, your opinion is important in our efforts to provide the best possible service and support.

In an ongoing effort to provide an open line of communication, we encourage you to call and share your input with Catherine or any of our team members. If there is an issue or change that needs addressing or even just a question about our services, we want clients to feel comfortable in reaching out to us.