Ian came ashore on the afternoon of September 28th near Cayo Costa, Florida. It was initially classified as a Category 4 storm, then re-classified overnight as a Tropical Storm, before regaining strength and getting upgraded to Hurricane status. At the moment, Ian is forecast to hit the Charleston, SC area in the afternoon of September 30. It is then expected to hit the Charlotte, NC area in the afternoon of October 1. We Are Here to Serve You Be advised that the Carolina Digital Phone Support Team is “all hands on deck” to assist you over the next few days. Be assured that...

If you’re a frequent visitor to our website and perhaps a longtime customer, then please don’t let the title of this blog confuse you. We are still proudly called Carolina Digital Phone. And so, why are we temporarily removing the “Phone” part of our name and referring to “Carolina Digital Solutions”? The answer is that we want to highlight that we offer much MORE than the industry’s best all-in-one cloud phone system. Below, we provide a summary of tools and products that enable our customers to reduce costs, boost productivity, and increase customer satisfaction.   Carolina Digital Solutions: Video Conferencing The pandemic transformed video...

Even if there are no longer any social distancing restrictions in place, many healthcare providers are still opting to continue their medical practice through telehealth. Virtual healthcare visits exploded in popularity in 2020, and the CDC noted that telehealth visits shot up by more than 150% during this period due to social distancing protocols. McKinsey and Company predict that up to $250 billion of current healthcare spending will move towards virtual healthcare in the next few years. Recognizing the demand for accessible healthcare, more providers and patients are planning to use telehealth services. If you’re one of the providers that are...

Your organization has decided to switch from an expensive and limited landline phone system to a cost-effective, agile, and future-proofed VoIP phone system. Good move! Now, you need to select the right partner to take the shortest path to value. Here are five reasons why organizations choose Carolina Digital Phone as their Charlotte VoIP phone system provider:  1. We Offer a Complete All-in-One VoIP Phone System Our all-in-one VoIP phone system delivers a full range of features that significantly improve productivity, performance, efficiency, and customer experience. When you join many other organizations in choosing us as your Charlotte VoIP phone system provider,...

If you’re searching for hosted VoIP statistics, then you’ve come to the right place! Below, we highlight 12 eye-opening statistics that you need to know:   Industry Size: Hosted VoIP Statistics The global VoIP market is expected to grow from 85.2 billion in 2021 to $102.5 billion by 2026 — an increase of 20.3% over that 5-year span. (Source: Research & Markets)Between 2010 and 2018, businesses in the U.S. added over 35 million VoIP lines, bringing the total to more than 41.6 million. (Source: Statista)The VoIP industry in the U.S. employs 33,069 workers. (Source: IBISWorld) Cost Savings: Hosted VoIP Statistics Businesses with 30 phones that...

Business owners are meant to do different things. They are supposed to earn money from the things that they offer. They have goals and they aim to reach new heights for every goal that they accomplish. There is one thing that they should always remember though – to provide what their target customers need. Businesses need to provide technical support especially when customers feel that they need to inquire about the products and services being offered. This can also be helpful when customers want to report defective products. Providing technical support service is very important but there is one problem – you...

Choosing the right line of digital phones for your business is an important decision. But it does not need to be a difficult process. To save your valuable time and help you make the right choice, below we highlight the best digital phones available today across five categories: Basic, Standard, Cordless, Prime Business, Business Plus, and Premium.   Best Line of Basic Digital Phones: Yealink T31P The Yealink T31P line of digital phones is ideal for businesses that need an entry-level and easy-to-use — yet powerful and impressive — solution at a very affordable price.  Key features include: An extra-large and brilliantly clear 132x64-pixel...

Over the last couple of years, the word “essential” has been used quite a bit. We’ve heard about essential workers, essential industries, and essential services. Well, now we need to add something new to the list of essentials: a digital phone app. Here are 6 reasons why:   1. Business Caller ID Many employers have a bring your own device (BYOD) policy, which allows employees to use their personal mobile devices for work-related purposes. This is cost effective for employers, and convenient for employees. That’s the good news. The bad news is that when making work-related calls, employees who are using their own device...

When it comes to reaping the transformative benefits and advantages of Unified Communications as a Service (UCaaS), you must focus on more than features and functions. You also need to choose the right UCaaS provider.  To help you achieve this goal, here are six questions to ask a potential UCaaS provider:  1. Do you have in-depth experience designing, implementing, and supporting UCaaS systems? As the old — but absolutely 100% valid — saying goes: there is no substitute for experience! If a UCaaS provider has less than a decade of experience (but obviously more is better), then cross them off your list. Regardless...

If you are thinking about upgrading to UCaaS (Unified Communications as a Service), then let us start with this: good move! Over the last few years, a growing number of organizations have said goodbye to a limited, inflexible, and excessively costly legacy phone system, and hello to an agile, cost-effective, feature-rich, and future-proofed UCaaS solution. In a moment, we highlight seven best practices for upgrading to UCaaS. First, let us answer a basic yet important question: just what is UCaaS, anyway? About UCaaS While the technology that drives UCaaS is complex, understanding the essence is simple. One of the best definitions available...