Carolina Digital Phone Solves a “Number Porting Fiasco” at Kentucky’s Oneida Baptist Institute

Carolina Digital Phone, a leading provider of USAC Category 1 eligible hosted telecommunications to K-12 schools in the Southeast U.S., announced that it has completed a successful large-scale number port migration project for Oneida Baptist Institute, an internationally-renowned boarding and day school for students in grades 6-12 founded in 1899, and located in Oneida, KY.

Oneida Baptist Institute’s Director of Development John Monday reached out to Carolina Digital Phone earlier this year after the school’s previous cloud phone system carrier repeatedly failed to meet its quality, performance and service obligations.

“We had switched to a VoIP phone system in January. The phone quality wasn’t the greatest, and then came the number porting fiasco,” commented Monday. “They gave me every excuse under the sun as to why they couldn’t port the numbers that we needed. Finally, I had enough, and realized that we needed a partner that would provide us with better service, and treat our problems and needs with urgency instead of indifference.”

Immediately after being contacted by Oneida Baptist Institute, Carolina Digital Phone’s Partner Manager Brant Yandell took the lead in helping Monday and his team:

  • Clearly and thoroughly understand the technical aspects of porting numbers to their cloud phone system.
  • Explain that their previous carrier lacked both the in-house expertise and the financial interest to get the job done.
  • Describe how Carolina Digital Phone would solve the problem and provide responsive post-project support.

Based on the above, Oneida Baptist Institute decided to partner with Carolina Digital Phone. A customized plan was developed and executed, and the school’s cloud phone system comprised of approximately 100 users and 130 devices went live in May without any delays or issues. Added Monday: “I was impressed with Carolina Digital Phone’s customer service more than anything. Brant and his team were more than helpful from the initial call, all the way through to the installation and implementation of the new service. I can say, without any reservations, that everyone at Carolina Digital Phone has been extremely responsive to my questions, concerns, and any problems that I might have. I would advise other schools not to waste their time looking anywhere else. Carolina Digital Phone’s claims that they will follow-through on their promises are 100 percent true. I have no regrets moving to Carolina Digital Phone.”

“Exceptional customers help create successful outcomes, and John and his incredible team at Oneida Baptist Institute are perfect examples of this,” commented Nicky Smith, Carolina Digital Phone’s CEO and Founder. “It was a pleasure to help this renowned and respected school reap the full benefits of their VoIP phone system investment. Unlike their previous vendor, we look forward to being a responsive and attentive partner long into the future.”

For additional information regarding Carolina Digital Phone, visit carilinadigitalphone.com or email [email protected].

About Carolina Digital Phone

Carolina Digital Phone is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.

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