Hosted PBX VoIP Trends

The Hosted PBX VoIP Market should reach Multimillion USD by 2028, according to a new study. This growth is attributed to the COVID-19 pandemic. The demand for Hosted PBX solutions increases, as a result. Businesses want ways to keep their employees connected and productive and improve cost savings. This need became critical during the pandemic.  Companies relocated workers to remote locations, and that need remains important.

The report examines the competition, supply, and demand trends. Additionally, key factors contribute to its changing demands across many markets. Company profiles and product examples of selected competitors are provided for the market year 2022.

In the post-COVID-19 world, more and more businesses turn to Voice over Internet Protocol (VoIP) as a cost-effective solution for managing remote workers. Hosted VoIP PBX provides a cost-effective way to do this. As a result, businesses are increasingly realizing the benefits of this technology.

It is equally important to research VoIP service providers. With a spread-out workforce, success relies on having the proper tools. In addition to reliable VoIP phones, and a fast Internet connection, your business phone service provider must have easily-accessible customer support.

How World Events Have Affected Hosted PBX VoIP

The COVID-19 pandemic made significant impacts on the global economy. Already, market production and demand are hit hard. This leads to supply chain and market disruption. In addition, the financial impact on firms and financial markets remains significant for years.

The global market is expected to grow from $5795.9 million in 2022 to $11500 million by 2028, at a CAGR of 12.1% during the forecast period 2022-2028. The growth of the hosted PBX market is mainly driven by the pandemic and the Russia-Ukraine war influence. Hosted PBX solutions saw an increase in demand as companies were forced to work remotely during the pandemic. Hosted VoIP PBX also offers a cost-effective solution for companies that are dealing with budget cuts due to the economic impact of COVID-19. The Russia-Ukraine war disrupted traditional communication methods. The result creates a need for Hosted PBX solutions that are more reliable and secure.

Significant Growth

The VoIP market is also experiencing growth due to the increasing adoption of cloud-based technologies and the rise in demand for mobile communication solutions. Hosted PBX easily integrates with other business applications, improving efficiency and productivity.

As the demand for cloud-based telephone systems grows, businesses need to keep an eye on the competition and advancements in technology. Hosted VoIP PBX companies like Carolina Digital Phone constantly introduce new and innovative solutions to stay ahead of the competition.

The Hosted PBX market as a whole anticipates significant growth in the coming years due to COVID-19, world events, and the increasing adoption of cloud technology. Companies looking for cost-effective communication solutions should consider investing in Hosted PBX technology. Overall, switching to a cloud-based phone system results in monthly cost savings, improved business continuity, and lower maintenance costs.


Hosted PBX systems also offer a host of features. These features include voicemail, call forwarding, conference calling, and caller ID. Traditional phone lines do not offer such features. The COVID-19 pandemic accelerated the adoption of Hosted VoIP PBX solutions as businesses shifted to remote work models. Hosted PBX offers a cost-effective and flexible solution for business communication needs. With the Hosted PBX market projected to reach multimillion USD by 2028, now is the time for businesses to consider switching to this innovative technology.

Reliability and Network

Your service’s features are useless without a dependable network. If the provider’s servers fail, your phones also fail. It is important to choose a provider with a strong, redundant network and a high service level guarantee. Providers should ensure at least 97% uptime. Carolina Digital Phone guarantees 99.99% uptime.

When searching for a provider, find one that has data centers in various locations to ensure worldwide geo-redundancy. It is a must to have data centers located in different areas of the United States. 

Carolina Digital Phone provides hosted voice and data products to businesses, schools, and governments. They use a geo-redundant network with clustered core servers to meet customer needs and expansion options. The network has near real-time failover and redundancy. Carolina Digital Phone’s telephone switch is in three locations with a full 1-second fail-over in Greensboro NC, Research Triangle Park NC, and Dallas TX.

To ensure the reliability and status of your service, consider a service-level agreement. This allows for seamless rerouting of calls to a backup in case of any downtime.

Spend Less and Get More

The newfound popularity of cloud-based services leads to new service providers who help businesses save money and get more done with less. With the introduction of VoIP and Hosted PBX came a change in how business communication is conducted. Now that enterprises both big and small see the advantages of using IP telephony, it won’t be long before hosted systems completely replace traditional premise-based setups.

Overall, with its cost-effective and efficient nature, the Hosted PBX market is expected to continue its growth in the coming years. Companies seeking modern communication solutions would do well to consider Hosted PBX as a viable option.

Hybrid Work Is Here To Stay

The COVID-19 pandemic played a significant role in the Hosted PBX market growth, as more companies opt for hybrid work solutions that easily integrate with their existing communication infrastructure. The flexibility and scalability of Hosted VoIP PBX systems make them a desirable option for businesses looking to adapt to the current climate. As the market continues to recover from the pandemic, Hosted PBX and the flexibility it offers will see even more growth in the coming years.

Hosted PBX presents a cost-effective solution for businesses looking to upgrade their communication infrastructure and improve collaboration among remote employees. With the projected growth in the market, now is the time for companies to invest in this technology and reap the benefits it has to offer. Call Carolina Digital Phone at (336) 544-4000 or email [email protected].

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