By Nicky Smith, President and Founder
As a local leader in a cloud-based communications industry, Carolina Digital Phone’s mission is to enable organizations to communicate better with each other than was previously possible for the past 100 years while using traditional telephones. We are committed to providing you the best user experience with our software and customer service so that you, our customer, will have the ability to embrace this new technology and enjoy the full benefit of what we offer.
It has been my love, passion, and life since the mid-1970s to look at, learn, and teach technology to everyone that will listen. Since I was just 12 years old, I was always fascinated by big computers and knew that someday I would own a computer of my own. It wasn’t until 1980 that that dream came true when I became one of North Carolina’s first retailers selling Apple computers in Charlotte, North Carolina. For the next 40 years, I shared my enthusiasm for computers with everyone I met and quickly found my passion was contagious.
Fast forward to 2021, I’ve built a great team that shares my vision of being the best in the business, and truly believe we provide the very best cloud-based communications platform available anywhere. Our customer service sets us head and shoulders above the competition, we genuinely care about each and every customer we service and are happy to inspire the same enthusiasm in them that we experience for our products.
I believe in an open-door policy and always welcome feedback from our customers and team members.
President
(336) 560-4405 Direct Dial
nicky.smith@carolinadigitalphone.com
Please provide us with some basic information below, and a pre-sales voice engineer will contact you quickly. In a hurry? Our pre-sales engineering team will take your call from 8 AM until 5:00 PM EST by calling this fast-pass direct number: (336) 560-4400.
Posted on Google![]()
Danielle StoreyTrustindex verifies that the original source of the review is Google.
David Martin gave excellent customer service, he updated our phones and he promptly called me back.Posted on Google![]()
Travis TaylorTrustindex verifies that the original source of the review is Google.
David was very quick to respond and paid attention to the small details when resolving our Algo issue. Keep it up!Posted on Google![]()
Patrick MillsTrustindex verifies that the original source of the review is Google.
Eric and all of the support engineer specialists are top notch, and speedily correct the very limited issues I've ever had in 4+ years of servicePosted on Google![]()
Church AdminTrustindex verifies that the original source of the review is Google.
We have had Carolina Digital phones for a couple of years now. The phones work great and we have had no problems at all. Chris in the sales department knew exactly what we needed and got us all set up. She also saved us money. If I have questions about how to use a certain feature, Eric Lyon is my go-to guy. He knows the answer to every question I have about these phones. He is always available by email and answers quickly and kindly. We highly recommend Carolina Digital Phones!Posted on Google![]()
Michael DurdinTrustindex verifies that the original source of the review is Google.
We love our VOIP phone system from Carolina Digital Phone. The product works like it should and the features are fantastic and easy to use. Also, tech support is top notch. Eric and the support crew help me configure new phones, add and remove users and also troubleshoot any issues I run into. I can't say enough good things about the staff and how quickly they are able to resolve any issues we have had while getting everything up and running. 5 star company! Update 1/10/2024 - We have been with Carolina Digital Phone for almost 5 years and it has been an awesome experience. From the actual hardware to support this company is top notch. I also can’t say enough about the tech support team. They are always on their A game.Posted on Google![]()
Ellen HoosickTrustindex verifies that the original source of the review is Google.
Always get great service from Carolina Digital. Today was exceptional from David Martin!Posted on Google![]()
SANDY MADRETrustindex verifies that the original source of the review is Google.
Carolina Digitals' customer support has been exceptional. Eric Lyon's has gone above and beyond to help resolve non-typical issues.Posted on Google![]()
Stephen HawkinsTrustindex verifies that the original source of the review is Google.
Julius Ratunil gives great customer support.Posted on Google![]()
Cody AllenTrustindex verifies that the original source of the review is Google.
We are proud to be Carolina Digital customers! Their professionalism, speed, accuracy and willingness to help makes it easy to do business with them. These people go above and beyond any time we need their help. Would definitely recommend them to anyone!