Prior to 2020, hybrid work was relatively uncommon. In actuality, most employees had never experienced this way of working — or even dreamed that it was possible. But now, hybrid work has gone from the sidelines to the mainstream. A whopping 83% of employees prefer hybrid work over entirely in-office or remote work. And 74% of businesses that have not already implemented a hybrid working model plan on doing so in the near future.  As a result of this shift, businesses need to re-examine their telecommunications infrastructure and identify tools that drive — rather than block — hybrid work. And topping...