27 Mar Hosted Cloud Phone System Frequently Asked Questions (FAQs)
If your organization is thinking of switching to a hosted cloud phone system, then you certainly have a list of questions that our team will be delighted to answer.
However, to give you the information you need even faster, we’ve put together a list of Frequently Asked Questions that we’ve received over the years. Ideally, the following will answer some of your questions, and our team will do the rest!
Question: What is the number one reason that organizations switch to a hosted cloud phone system?
Answer: Every organization is unique, and has specific need priorities, objectives, risks and opportunities. With this in mind, generally speaking the number one reason that organizations switch to a hosted cloud phone system is — not surprisingly — to measurably reduce telecommunication costs by anywhere from 25% to over 50% per year.
Another major reason why organizations make the switch is to take advantage of advanced carrier-class unified calling features, like voicemail-to-email, auto attendant, video calling, mobile calling, and the list goes on.
Question: Why doesn’t every organization switch to a hosted cloud phone system?
Answer: Many organizations are locked into long-term contracts with a conventional landline telephone system provider, and breaking the agreement would be excessively or prohibitively costly (which is just the way that landline telephone system providers want it!).
In addition, some organizations aren’t fully aware of the advantages and benefits of a hosted cloud phone system, while others (as will be discussed in a moment) believe that the implementation process is complex and disruptive.
Question: What is the hosted cloud phone system implementation experience like?
Answer: The process is efficient and non-disruptive. Generally, our technical team conducts on-site visits to assess the existing telecommunications infrastructure, and then they create a customized implementation schedule in collaboration with our customer. Implementation usually takes less than a day, and our team follows-up with orientation and training as per the plan. Overall, the process is much faster, easier and simpler than our customers were led to believe before they found us.
Question: Will switching to a hosted cloud phone system place a support burden on our IT team?
Answer: Not at all — and this is one of the best things about our hosted cloud phone system! Our expert team handles all support and maintenance, which includes automatically installing upgrades when new innovations and features become available. There is no added burden on your grateful and relieved IT team!
Question: How reliable is a hosted cloud phone system?
Answer: We guarantee an uptime standard of 99.99%. Plus, because our system uses multiple levels of redundancy, our customers continue to send and receive calls even in the event of a local power outage. This would not be the case if they were using a conventional premises-based PBX, which would go offline (along with everything else in the office until power was restored).