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The rewards of some business investments are difficult to nail down. They sound like pretty good ideas in theory, but do they really translate into greater efficiency, more competitive advantage, high customer satisfaction, and a healthier bottom-line? Who really knows. Then there are business investments that don’t need a hype machine or spin doctor to convince anyone because the benefits are straightforward, easy to understand, and as down-to-earth as it gets. A cloud business phone system is definitely in this category....