Why Businesses are Switching to Our Hosted Cloud Contact Center Solution

In today’s hyper-competitive business landscape, consistently delivering exceptional customer experience (CX) isn’t just important — it’s essential. Consider these eye-opening statistics:One-third of customers say that they would consider switching companies after just one instance of bad customer service. (Source: American Express)56% of customers say they have stopped doing business with a company because of a poor customer service experience. (Source: Microsoft)40% of customers who receive poor customer service say they actively try and prevent others from choosing the offending business. (Source: Dimensional Research)The Growth of Contact CentersTo ensure they deliver customer experience that is remembered for all the right reasons,...