Included Features
Extensive List of Features Included
Every customer has access to a full range of enterprise-grade features such as auto-attendant, voicemail-to-email, live call forwarding, video conferencing, and the list goes on. Staff can stop wishing they had the same tools available in private sector enterprises, and start using them each day to do their jobs better, faster and easier.
Always Adding More
At Carolina Digital Phone we are always working with our engineering team to add new features and enhancements. Normally, we have a release of new features twice a year based on user input. So if you have something you would like added let us know and it might be in our next update.
Below is listed almost all of the current features available to you as an End-user, Office Manager or Administrator of your services with us. Some features are limited in use based on the permissions you might have.
All Plans Include
General
- Unlimited Calls Within the US & Canada (5¢/min international calls available)
- Auto-attendant (multiple languages)
- Dial by Name Directory (First or Last)
- Dial by Extension
- Visual Voicemail
- Voicemail to Email with Text Transcription
- iOS & Android Mobile App
Text Messaging
- Team Messaging
- Business SMS & MMS (available for additional charge)
Video & Conferencing
- Video Conferencing up to 4
Fax
- Unlimited Online Digital Faxing (HIPAA Compliant)
- Standard Fax Machine Integration Available
Call Pick Up
- Directed Call Pick Up
- Group Pick Up
- Site Pick Up
- Domain Pick Up
Paging & Intercom
- Handset Paging
- Overhead Paging Available
- Integration with Existing Paging Systems
Call Transfer
- Blind Call Transfer
- Attended Call Transfer
- Voicemail Transfer
Available Integrations
Microsoft Teams
Chrome Extension
CRM
& More!
Don’t see an integration that you need? Please, talk with sales.
Video, Conferencing & Webinars
Business Team Video Collaboration
- Up to 25 Participants (host, your business attendees, or outside guests)
- Collaboration & Webinar Format Options Available to Host
- Screen Share Available to Host
- Integrated Calendar Invites
- Video Recording
Business Team Video Collaboration (with Webinar)
- Up to 100 Participants (host, your business attendees, or outside guests)
- Up to 6 Participants in Collaboration Host Mode (others in guest webinar view mode)
- Screen Share Available to Collaborators
- Integrated Calendar Invites
- Video Recording
Enterprise
Web Conferencing
- Up to 300 Participants (host, your business attendees, or outside guests)
- Up to 6 Participants in Collaboration Host Mode (others in guest webinar view mode)
- Screen Share Available to Collaborators
- Guest Chat Available
- Guest Webinar Registration
- Integrated Calendar Invites
- Video Recording
Conferencing with Dedicated Bridge
- Leader Login
- Leader PIN
- Participant PIN
- Require Leader to Start
- Begin and End times
- Up to 10 Participants
- Save Participants
- Announce Participants
- Arrive/Depart Tones
Call Center
General
- Ability to Log in and Log Out of Call Que
- Call Queue Routing
- Call Wrap Up Options
- On Demand Call Back
-
Announce To Caller
-Placement in Call Que
-Average Hold Time - SMS Queuing
- Real Time Call Analytics Reporting (Can be scheduled to send via email)
- Queue Statistics
- Agent Statistics
Automatic Call Distribution
-
(ACD)
-Longest Idle
-Round Robin
-Ring All
-Linear Hunt
-Linear Cascade (Ring Initially & After Timeout)
Monitoring
- Listen In
no ability to talk to either agent or caller
- Whisper Only
one-way audio with agent only
- Barge In
full two-way audio with agent and caller
- Call Recording
Call Queue Features
- Agent Ring Timeout
- Average Wait Time
- Average Handling Time
- Average Wait Time
- Average Handling Time
- Abandon Rate
- Callers Waiting
- Calls Answered
- Call Volume
- Max Expected Wait Time
- Max Queue Length
- Queue Ring Timeout