Call Center Solutions

call center featured

Carolina Digital offers a reliable and highly-customizable contact center solution with sophisticated features and functionality for a broad range of call centers – on-premises or in the cloud. With minimal upfront capital costs and the ability to pay for service “on-demand,” enterprises’ can see dramatic cost savings in comparison with competitive products.

 

Through our relationship with Thirdlane,
Carolina Digital offers these Call Center Key Features

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  • Can be deployed on-premises or hosted
  • Integration with Thirdlane PBX, and Thirdlane Multi Tenant PBX provides centralized management and reporting and a full picture of customer interaction
  • Integrated IVR/Auto Attendants – callers can be directed to appropriate queues by following simple voice prompts
  • Automatic Call Distribution (ACD) – callers are routed to the right queues based on the agents skills and availability

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  • Call Queuing – callers never receive a busy signal and can wait in a queue until an agent becomes available
  • Remote Agents – agents can login from remote geographically distributed locations ensuring 24×7 support
  • Monitoring and Reporting – both real-time monitoring and historical reporting provides Call Center management with the necessary tools to access and manage performance and service level
  • Agent and Supervisor web GUIs – agent and supervisor screens provide comprehensive and easy to use tools helping to work from anywhere where internet connection is available

Over 20 Years Of Service
Our Customers Love Us!

Cody Allen
Cody Allen
May 25, 2022.
We are proud to be Carolina Digital customers! Their professionalism, speed, accuracy and willingness to help makes it easy to do business with them. These people go above and beyond any time we need their help. Would definitely recommend them to anyone!
Mathew Stockstad
Mathew Stockstad
March 1, 2022.
I have had many phone services over my 30+ years in practice. This is by far the best service that I have ever had. The customer service is amazing. I can not recommend Carolina Digital enough!
Saul Guerrero
Saul Guerrero
October 28, 2021.
The support of this company is amazing. One of my routers went down in my rack of equipment. The crew came back onsite and they worked with me after hours to get my equipment back online. Carolina Digital takes pride in what they do and also their customers! I highly recommend this company. 5 STARS 🙂
Zimmerman Carpet Cleaners
Zimmerman Carpet Cleaners
September 2, 2021.
We specifically work with one technician and she's always super helpful and super nice. She understands how to get things done and ensures that its all fully taken care of before she even thinks about leaving it with us. She is always quick to respond. When we have outages, questions, etc, they're right there in a quick way. Thanks so much Carolina Digital. Thank you Chris Villa. We appreciate you all so much
Don Kim
Don Kim
September 1, 2021.
Great Service for my business (SMARTCARE)
Tom Thornton
Tom Thornton
August 17, 2021.
We've been using Carolina Digital for years now. Great system, service and price!
Sam Coates
Sam Coates
May 17, 2021.
We receive excellent service from Chris and others at Carolina Digital Phone.
Christine Olson
Christine Olson
May 4, 2021.
Carolina Digital was so helpful to us when we had to transition to a virtual office. The service is great and the people are so helpful. The virtual phone system works better than what we were using in our office and they have a great online dashboard that is very easy to use. We are sticking with them even when we go back to a real office.
Randy Hoover
Randy Hoover
April 16, 2021.
Excellent Service, actually the best vendor we work with. Staff is exceptional and responsive.