Call Center Solutions

call center featured

Carolina Digital offers a reliable and highly-customizable contact center solution with sophisticated features and functionality for a broad range of call centers – on-premises or in the cloud. With minimal upfront capital costs and the ability to pay for service “on-demand,” enterprises’ can see dramatic cost savings in comparison with competitive products.

 

Through our relationship with Thirdlane,
Carolina Digital offers these Call Center Key Features

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  • Can be deployed on-premises or hosted
  • Integration with Thirdlane PBX, and Thirdlane Multi Tenant PBX provides centralized management and reporting and a full picture of customer interaction
  • Integrated IVR/Auto Attendants – callers can be directed to appropriate queues by following simple voice prompts
  • Automatic Call Distribution (ACD) – callers are routed to the right queues based on the agents skills and availability

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  • Call Queuing – callers never receive a busy signal and can wait in a queue until an agent becomes available
  • Remote Agents – agents can login from remote geographically distributed locations ensuring 24×7 support
  • Monitoring and Reporting – both real-time monitoring and historical reporting provides Call Center management with the necessary tools to access and manage performance and service level
  • Agent and Supervisor web GUIs – agent and supervisor screens provide comprehensive and easy to use tools helping to work from anywhere where internet connection is available

Over 20 Years Of Service
Our Customers Love Us!

Michael Durdin
Michael Durdin
January 6, 2021.
Verified
We love our VOIP phone system from Carolina Digital Phone. The product works like it should and the features are fantastic and easy to use. Also, tech support is top notch. I can't say enough good things about the staff and how quickly they are able to resolve any issues we have had while getting everything up and running. 5 star company!
Jeff Hyde
Jeff Hyde
January 4, 2021.
Verified
Our Company has been using Carolina Digital for the last 10 years, before it was Carolina Digital. Great folks, terrific service and we save money every month.
Lisa Nethery
Lisa Nethery
December 18, 2020.
Verified
Love working with this team of professionals. They are always pleasant to talk too. Eric and Matt are top notch in support and always willing to help with any issue you have!
Karen Fentress
Karen Fentress
November 25, 2020.
Verified
Great, fast, friendly service!
Sylvia Wilson
Sylvia Wilson
October 26, 2020.
Verified
The recordings were down for about a week. Eric Lyon had our issue resolved immediately. We are always very satisfied with Carolina Digital!