Call Center Solutions

Carolina Digital offers a reliable and highly-customizable contact center solution with sophisticated features and functionality for a broad range of call centers – on-premises or in the cloud. With minimal upfront capital costs and the ability to pay for service “on-demand,” enterprises’ can see dramatic cost savings in comparison with competitive products.

Through our relationship with Thirdlane,
Carolina Digital offers these Call Center Key Features

Can be deployed on-premises or hosted
Integration with Thirdlane PBX, and Thirdlane Multi Tenant PBX provides centralized management and reporting and a full picture of customer interaction
Integrated IVR/Auto Attendants – callers can be directed to appropriate queues by following simple voice prompts
Automatic Call Distribution (ACD) – callers are routed to the right queues based on the agents skills and availability

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Call Queuing – callers never receive a busy signal and can wait in a queue until an agent becomes available
Remote Agents – agents can login from remote geographically distributed locations ensuring 24×7 support
Monitoring and Reporting – both real-time monitoring and historical reporting provides Call Center management with the necessary tools to access and manage performance and service level
Agent and Supervisor web GUIs – agent and supervisor screens provide comprehensive and easy to use tools helping to work from anywhere where internet connection is available

Over 20 Years Of Service
Our Customers Love Us!

Cody Allen

May 25, 2022.

We are proud to be Carolina Digital customers! Their professionalism, speed, accuracy and willingness to help makes it easy to do business with them. These people go above and beyond any time we need their help. Would definitely recommend them to anyone!

Mathew Stockstad

March 1, 2022.

I have had many phone services over my 30+ years in practice. This is by far the best service that I have ever had. The customer service is amazing. I can not recommend Carolina Digital enough!

Saul Guerrero

October 28, 2021.

The support of this company is amazing. One of my routers went down in my rack of equipment. The crew came back onsite and they worked with me after hours to get my equipment back online. Carolina Digital takes pride in what they do and also their customers! I highly recommend this company. 5 STARS 🙂

Zimmerman Carpet Cleaners

September 2, 2021.

We specifically work with one technician and she's always super helpful and super nice. She understands how to get things done and ensures that its all fully taken care of before she even thinks about leaving it with us. She is always quick to respond. When we have outages, questions, etc, they're right there in a quick way. Thanks so much Carolina Digital. Thank you Chris Villa. We appreciate you all so much

Don Kim

September 1, 2021.

Great Service for my business (SMARTCARE)

Tom Thornton

August 17, 2021.

We've been using Carolina Digital for years now. Great system, service and price!

Sam Coates

May 17, 2021.

We receive excellent service from Chris and others at Carolina Digital Phone.

Christine Olson

May 4, 2021.

Carolina Digital was so helpful to us when we had to transition to a virtual office. The service is great and the people are so helpful. The virtual phone system works better than what we were using in our office and they have a great online dashboard that is very easy to use. We are sticking with them even when we go back to a real office.