Call Center Solutions

call center featured

Carolina Digital offers a reliable and highly-customizable contact center solution with sophisticated features and functionality for a broad range of call centers – on-premises or in the cloud. With minimal upfront capital costs and the ability to pay for service “on-demand,” enterprises’ can see dramatic cost savings in comparison with competitive products.

 

Through our relationship with Thirdlane,
Carolina Digital offers these Call Center Key Features

thirdlane logo

  • Can be deployed on-premises or hosted
  • Integration with Thirdlane PBX, and Thirdlane Multi Tenant PBX provides centralized management and reporting and a full picture of customer interaction
  • Integrated IVR/Auto Attendants – callers can be directed to appropriate queues by following simple voice prompts
  • Automatic Call Distribution (ACD) – callers are routed to the right queues based on the agents skills and availability

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  • Call Queuing – callers never receive a busy signal and can wait in a queue until an agent becomes available
  • Remote Agents – agents can login from remote geographically distributed locations ensuring 24×7 support
  • Monitoring and Reporting – both real-time monitoring and historical reporting provides Call Center management with the necessary tools to access and manage performance and service level
  • Agent and Supervisor web GUIs – agent and supervisor screens provide comprehensive and easy to use tools helping to work from anywhere where internet connection is available

Over 20 Years Of Service
Our Customers Love Us!

Sam Coates
Sam Coates
May 17, 2021.
Verified
We receive excellent service from Chris and others at Carolina Digital Phone.
Christine Olson
Christine Olson
May 4, 2021.
Verified
Carolina Digital was so helpful to us when we had to transition to a virtual office. The service is great and the people are so helpful. The virtual phone system works better than what we were using in our office and they have a great online dashboard that is very easy to use. We are sticking with them even when we go back to a real office.
Randy Hoover
Randy Hoover
April 16, 2021.
Verified
Excellent Service, actually the best vendor we work with. Staff is exceptional and responsive.
Shirley Day
Shirley Day
April 14, 2021.
Verified
The staff at Carolina Digital Phone are very professional and always solve any issues we might have with a simple phone call. I highly recomend their services, they are the best!!
David Huff
David Huff
April 13, 2021.
Verified
Love Carolina Digital, especially Chris V she's wonderful! Team is helpful for our questions, quick, and easily accessable.
Michael Levine
Michael Levine
April 13, 2021.
Verified
Levine Law Group highly recommends Chris Villa and the whole team at Carolina Digital Phone!
Trina Goodman
Trina Goodman
April 13, 2021.
Verified
At Levine Law Group, we had an amazing experience switching our phone system to VOIP!! My only regret was that we didn’t do it sooner! Chris Villa and her team were top notch and I highly recommend them!
G Baker
G Baker
April 12, 2021.
Verified
Very good and responsive company. Highly recommended.
Jenny T.
Jenny T.
March 17, 2021.
Verified
The Carolina Digital team is helpful and always there when we have questions, but better than that, they have everything set up so that we have few, if any, issues. Highly recommend!
Robin Jones
Robin Jones
February 3, 2021.
Verified
Awesome service, quick resolve of issue the company I work for was having that day with our phones. All good things to say!!
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