WHY CHIROPRACTORS ARE MAKING THE “ADJUSTMENT” TO OUR HOSTED VOIP PHONE SYSTEM
Significant Cost Savings
Just like other healthcare providers, chiropractors are under pressure to reduce costs and improve efficiency. Yet as Harvard Business Review points out, cost saving measures or strategies cannot compromise patient care or staff performance.
Our hosted VoIP helps chiropractors significantly reduce telecommunications costs — but without compromising any aspect of service delivery or operational standards — in several ways, including.
- There is no need to purchase an expensive on-premise PBX phone system.
- There are no costly ongoing maintenance fees.
- There are no domestic long-distance costs.
- There are no IT support costs.
- All pricing is fixed and predictable.
- Video conferencing reduces travel costs.
Dr Paul Williams owner of Williams Chiropractic said:
We have have utilized Carolina Digital Phone for my office phone needs for several years. We appreciate the robust features of the system along with local customer service. We are a very happy customer.
Improving Patient Experience
As noted by the Agency for Healthcare Quality and Research, patient experience refers to aspects that patients value when they seek and receive care, including timely appointments, easy access to information, and good communication with their respective healthcare providers.
Our hosted VoIP system helps chiropractors elevate patient experience in a multiple ways, including:
- Using automated Auto Attendants to answer calls on the first ring, professionally greet patients, and help them direct their call to the most appropriate staff member or team (e.g. changing an appointment, inquiring about insurance, etc.).
- Routing after-hour and weekend calls to off-site call centers.
- Configuring hunt groups (specified phones ring in succession) and ring groups (multiple phones ring at the same time) to minimize the chance that patients will be sent to voicemail or placed on hold.
- Broadcasting recorded messages or music when placing patients on hold is unavoidable.
Enhancing Team Communication
Experts say that in the healthcare sector “communication is the most important medical instrument” — and not just with patients, but among and across internal team members.
Out hosted VoIP system helps chiropractors significantly enhance internal communication in a variety of ways, including:
- Unifying all team members on a single, centralized telecommunications platform regardless of whether they are co-located in the same building, or spread out as part of a distributed network of clinics.
- Giving each team member their own unique extension and voicemail box — even if they are a part-time hire (e.g. transcriptionist, dietician, etc.).
- Enabling team members to pick up voicemails as email audio attachments, so they can be responsive while on-the-go.
- Enabling team members to use the hosted VoIP phone system from their smartphone (either corporate supplied or personal device).
- Using Instant Messaging to quickly and easily communicate everything from updates to meeting requests.
- Discovering at-a-glance if team members are at their desk, away, busy, or on the phone.
- Launching video conferences to connect face-to-face with colleagues in other locations.
- Holding conference calls with unlimited participants.
Increasing Productivity
As highlighted by the Ewing Marion Kauffman Foundation, cost trends in the U.S. healthcare sector are consistently increasing 2.5 percent faster than the general rate of inflation — which means that chiropractors (and other healthcare providers) do not just want to be more productive, but they need to be more productive.
Our hosted VoIP phone system drives measurable and sustainable productivity gains in a number of ways, including:
- Using advanced reporting capabilities to monitor team member performance (e.g. identifying if certain team members are spending an excessively long time to resolve issues compared to their colleagues or industry standards).
- Enabling authorized administrators to log into the hosted VoIP phone system through an intuitive, web-based dashboard to make a variety of changes, such as adding extensions, routing calls, etc. (Note that all activity is logged for audit and compliance purposes)
- Automatically capturing and logging all calls for training, auditing and HIPAA compliance purposes.
Over 20 Years Of Service
Our Customers Love Us!
Danielle StoreyJanuary 17, 2024.David Martin gave excellent customer service, he updated our phones and he promptly called me back.
Travis TaylorJanuary 17, 2024.David was very quick to respond and paid attention to the small details when resolving our Algo issue. Keep it up!
Patrick MillsJanuary 17, 2024.Eric and all of the support engineer specialists are top notch, and speedily correct the very limited issues I've ever had in 4+ years of service
Church AdminJanuary 11, 2024.We have had Carolina Digital phones for a couple of years now. The phones work great and we have had no problems at all. Chris in the sales department knew exactly what we needed and got us all set up. She also saved us money. If I have questions about how to use a certain feature, Eric Lyon is my go-to guy. He knows the answer to every question I have about these phones. He is always available by email and answers quickly and kindly. We highly recommend Carolina Digital Phones!
Michael DurdinJanuary 10, 2024.We love our VOIP phone system from Carolina Digital Phone. The product works like it should and the features are fantastic and easy to use. Also, tech support is top notch. Eric and the support crew help me configure new phones, add and remove users and also troubleshoot any issues I run into. I can't say enough good things about the staff and how quickly they are able to resolve any issues we have had while getting everything up and running. 5 star company! Update 1/10/2024 - We have been with Carolina Digital Phone for almost 5 years and it has been an awesome experience. From the actual hardware to support this company is top notch. I also can’t say enough about the tech support team. They are always on their A game.
Ellen HoosickJanuary 10, 2024.Always get great service from Carolina Digital. Today was exceptional from David Martin!
SANDY MADREJanuary 8, 2024.Carolina Digitals' customer support has been exceptional. Eric Lyon's has gone above and beyond to help resolve non-typical issues.
Stephen HawkinsAugust 25, 2023.Julius Ratunil gives great customer support.
Cody AllenMay 25, 2022.We are proud to be Carolina Digital customers! Their professionalism, speed, accuracy and willingness to help makes it easy to do business with them. These people go above and beyond any time we need their help. Would definitely recommend them to anyone!