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Through the power of simple, intuitive dashboards, Call Center Analytics lets agents and supervisors stay on track. Best of all, it is already included in your service!

Call Center Analytics is a live reporting tool that empowers contact center operators to boost performance and customer satisfaction through actionable analytics and persona-driven customization. With customizable dashboards and separate views for supervisors and agents, Call Center Analytics offers real-time granular insights into a call center’s daily operations.

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