18 Jan Debunking 4 Myths about Cloud Business Phone Systems
Some myths in life are perfectly fine to be left as-is. For example, even the most practical of parents don’t want to be responsible for shattering their young child’s belief that Santa Claus lives in the North Pole with a tribe of friendly reindeer and elves. And what parent hasn’t silently said a “thank you” to the great soul who invented the Tooth Fairy. Seriously: is there a better bargain in the world than spending a few bucks to have a child look forward to losing a tooth vs. dread it?
However, there are some persistent myths that aren’t fun or functional — and like many disruptive technology-led solutions, cloud business phone systems are caught up in the misinformation net.
Fortunately, debunking these myths doesn’t take a lot of heavy lifting. It simply takes clear, basic facts. To that end, here are 4 things that you need and deserve to know about cloud business phone systems that you typically won’t hear from conventional landline phone system vendors, consultants, and other folks who have a vested interest in keeping you from the truth:
Myth #1: Cloud business phone system calling quality is inferior to a conventional landline phone system.
The Truth: Cloud business phone system calling quality is actually superior to a conventional landline phone system. This is because cloud systems use certified VoIP phones that are designed to convert standard analog audio into crystal clear digital packets. The result is consistently outstanding call quality, regardless of what other users are doing on the network (e.g. sending emails, watching videos, surfing the web, and so on). Conversely, conventional landline phone systems essentially use degraded copper wire technology that was invented in the 19th century, and has not fundamentally changed in the last two centuries.
Myth #2: Cloud business phone systems aren’t suitable for startups and small businesses.
The Truth: Cloud business phone systems are ideal for startups and small businesses, because they are extremely affordable vs. conventional on-premises systems — both to setup, and to maintain. What’s more, businesses can start with less than 5 users, and scale up as required to over 5,000 users. That’s why both small startups and large enterprises are switching to cloud business phone systems. It simply makes bottom-line sense.
Myth #3: Cloud business phone systems aren’t as reliable as conventional landline systems.
The Truth: Conventional phone companies “go to the well” on this myth often in order to avoid losing customers. As you might expect, the truth is a very different story! Cloud business phone systems are actually more reliable than conventional systems, because they leverage multiple automatic backup and failover systems. That’s why during brownouts and blackouts, when businesses with conventional landline phone systems cannot even get a dial tone, businesses with a cloud solution are making and receiving calls without any issue.
Myth #4: Cloud business phone systems lack solution control.
The Truth: Cloud business phone systems empower businesses with unprecedented control over all aspects of the solution via a simple-to-use web interface, which can be accessed from any computer, laptop, tablet or device — anytime, anywhere. Instead of having to “call the phone company” and wait days or weeks for a technician to make a change, businesses can easily adjust call flow rules, forward calls, add extensions, and so on.
The Bottom Line
When it comes to making smart and successful decisions, businesses need to empower themselves with FACTS and steer clear of MYTHS. Keeping the above in mind will help you understand why a cloud business phone system makes sense — especially when it comes to your bottom line.
To learn more, contact the Carolina Digital Phone team today at (336) 544-4000. Your consultation with us is free, and we’ll gladly provide you with a live, guided demo of our solutions and services.