FCC FILINGS

Customer Privacy Policy and Required FCC Registrations

Guilford Communications, Inc. a North Carolina corporation doing business by the trade name Carolina Digital Phone has created this Privacy Policy in order to demonstrate our firm commitment to our clients’ privacy. In addition to this privacy policy we are in compliance with the Federal Communications Commission CPNI (Customer Proprietary Network Information) rules 47 C.F.R. S: 64.2009(e) and file annually a CPNI Compliance Certification. The annual CPNI Compliance Certification filed with the F.C.C. is available to review at Annual CPNI Compliance Letter to the FCC.

Guilford Communications, Inc. doing business as Carolina Digital Phone is a Registered Interconnected VoIP Provider as listed with the Federal Communications Commission FCC Registration Number (FRN) is 002-13989-38 and our FCC Filer ID at FCC Filer ID 829591. As a provider of telecom services under the license by the FCC International calling under Section 214 we are granted the authority to provide resale service in accordance with section 63.18(e)(2) of the Commission’s rules posted at the FCC Public Notice dated April 4, 2013, 47 C.F.R. § 63.18(e)(2) international calling termination.

 

 
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Our site’s billing application requires users to provide contact information (e.g. name, e-mail address, phone number). The information gathered is not used to contact the visitor and is never shared with any party outside of Carolina Digital Phone.

Credit Card processing is done externally using a gateway processor. Authorize.net and CyberSource, a VISA Company provides a complete portfolio of services that simplify and automate payment operations. Our application uses CyberSource and Authorize.Net brand solutions to process online payments, streamline fraud management, and simplify payment security. In this web portal you can view previous and current monthly invoices, update your credit card information, make one time payments and view call records. If you need help with your billing account call (336) 544-4000 Monday-Friday, during business hours 8:00 AM – 5:00 PM EST.

Carolina Digital Phone is a member of NENA Company ID CDP which serves the public safety community as the only professional organization solely focused on 9-1-1 policy, technology, operations, and education issues. With more than 7,000 members in 48 chapters across North America and around the globe, NENA promotes the implementation and awareness of 9-1-1 and international three-digit emergency communications systems. NENA works with public policy leaders; emergency services and telecommunications industry partners; like-minded public safety associations; and other stakeholder groups to develop and carry out critical programs and initiatives; to facilitate the creation of an IP-based Next Generation 9-1-1 system; and to establish industry leading standards, training, and certifications.

Cookies: Our site uses cookies and other tracking systems to keep track of your activity on our web site and to ensure the site is not accessed by an unauthorized user.

External Links: This site may contain links to other sites. Carolina Digital Phone is not responsible for the privacy practices or the content of such Web sites.

Security: This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.

Regulatory Update: If your business makes outbound telephone solicitations, you must comply with federal do-not-call laws and regulations FCC Rules and Regulations Part II 47 C.F.R. 64.1200, and 16 C.F.R. 310 and any applicable state laws.

Contacting the Web Site Owner: If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact: inquiry@carolinadigitalphone.com or by US Mail to Carolina Digital Phone, 301 S Elm Street, Suite 601, Greensboro, NC 27401.

Website Privacy and Protection Secured by GlobalSign which insures that data entered in your browser to our server is secure and encrypted. 

Privacy Policy Last Updated: December 23, 2014.

Over 20 Years Of Service
Our Customers Love Us!

Michael Durdin
Michael Durdin
January 6, 2021.
Verified
We love our VOIP phone system from Carolina Digital Phone. The product works like it should and the features are fantastic and easy to use. Also, tech support is top notch. I can't say enough good things about the staff and how quickly they are able to resolve any issues we have had while getting everything up and running. 5 star company!
Jeff Hyde
Jeff Hyde
January 4, 2021.
Verified
Our Company has been using Carolina Digital for the last 10 years, before it was Carolina Digital. Great folks, terrific service and we save money every month.
Lisa Nethery
Lisa Nethery
December 18, 2020.
Verified
Love working with this team of professionals. They are always pleasant to talk too. Eric and Matt are top notch in support and always willing to help with any issue you have!
Karen Fentress
Karen Fentress
November 25, 2020.
Verified
Great, fast, friendly service!
Sylvia Wilson
Sylvia Wilson
October 26, 2020.
Verified
The recordings were down for about a week. Eric Lyon had our issue resolved immediately. We are always very satisfied with Carolina Digital!