It happens occasionally that your business or school might be understaffed and someone might have to put a call on hold, wait or get parked. The call may not have been picked up as quickly as you would have liked. During this time, don’t put your customers to sleep, you have a captive audience that you can provide music and messages about your company to. At Carolina Digital Phone we will work with a voice and music specialist to help you make this experience better for your customers.
On average, 70% of business callers are placed on hold. When left in silence, 60% of them will hang up after one minute, and a third will never call back. What keeps callers on the line? The right on hold music or auto attendant voice with options. With our Call Queue, Automatic Call Distribution (ACD) and a custom produced music and message on hold your customers will have the opportunity to learn about specials you might be offering and hear more about your company and services you offer.
At Carolina Digital Phone it is very rare that you ever have to hold for more than a few seconds. In the case that you do you will hear this combination of music and audio sound clip. Click this play button to listen to our music and audio message when in our call queue on hold done by Mary Goulet: