CUSTOM MESSAGE AND MUSIC ON HOLD

CUSTOM MESSAGE AND MUSIC ON HOLD

It happens occasionally that your business or school might be understaffed and someone might have to put a call on hold, wait or get parked. The call may not have been picked up as quickly as you would have liked. During this time, don’t put your customers to sleep, you have a captive audience that you can provide music and messages about your company to. At Carolina Digital Phone we will work with a voice and music specialist to help you make this experience better for your customers.

On average, 70% of business callers are placed on hold.  When left in silence, 60% of them will hang up after one minute, and a third will never call back. What keeps callers on the line? The right on hold music or auto attendant voice with options. With our Call Queue, Automatic Call Distribution (ACD) and a custom produced music and message on hold your customers will have the opportunity to learn about specials you might be offering and hear more about your company and services you offer.

At Carolina Digital Phone it is very rare that you ever have to hold for more than a few seconds. In the case that you do you will hear this combination of music and audio sound clip. Click this play button to listen to our music and audio message when in our call queue on hold done by Mary Goulet:

Carolina Digital Phone Music On Hold and Audio Messages during Call Queue

darryls_wood_firedDarryl’s Wood Fired Grill established in 1971 has been the Triad’s premier steak and rib house for over 25 years. With its unique wood fired grill flavor and a full made from scratch menu, there’s something to please everyone’s taste buds. They have trusted Carolina Digital Phone for their hosted telephone services and their auto-attendant that can be heard at the link below. Listen to their very professionally recorded auto attendant done by Mary Goulet.

Give us some basic information below and a pre-sales voice engineer will contact you quickly. Or call us during business hours (336) 544-4000.

Let's Start a Conversation

Darryl’s Wood Fired Grill Auto attendant and Call Queue greeting

jade_aveda

The warm and friendly staff at Jade Aveda LifeStyle in Friendly Shopping Center in Greensboro want their clients to have a pampered experience both when in the salon or on the telephone with their staff. They make regular changes to their music on hold. During the music on hold they have the opportunity to promote their products and services. Below you can listen to another example of beautiful music and message on hold produced by one of our customers Jade Aveda LifeStyle.

Jade Aveda Life Style Music and Message on Hold at Friendly Shopping Center Greensboro NC

ClarendonSchoolDistricSchool systems need good instructions on how to get to your student’s school fast without having to spend valuable time asking someone who to talk to or being on hold during the busy mornings when your student just missed the bus. At Clarendon School District 1 in South Carolina they have implemented an overflow auto attendant for every school so that a parent can quickly get to the person they want to talk to. Listen below to their professionally recorded auto attendant.

Clarendon School District 1 auto attendant in South Carolina

lance_woodley_scSC Homes and Land Realty offers the highest level of real estate service by a team of trained professionals. Lance Woodley produced a 30 second radio commercial and does not expect people who call him to hold for 30 seconds, but if they do they hear his commercial.

Lance Woodley – SC Homes and Land Realty – 30 seconds

spectrahome

The mission of Spectra Home is to provide great quality leather and fabric upholstery at attractive pricing. The customer is provided with years of comfort and a new appearance for their furniture.  Instead of taking things out of furniture, we are putting them back in. Spectra Home is a manufacturer of quality home furnishing with east and west coast distribution. Their customer service center in High Point, North Carolina services the entire world and their auto attendant allows calls to flow quickly to the right person or department. Listen to their professionally recorded auto attendant done by Mary Goulet.

Spectra Home Furnishing High Point North Carolina Call Center support the US and Canada

If your are just looking for some soft music to play when your customers are on hold we have hundreds of royalty free music for you to choose from. Listen to some of the music clips below.

Soft piano and instrumental background music on hold

Easy listening acoustic guitar instrumental background music on hold

Modern Latin Funk instrumental background music on hold

It’s important to understand that uploading just any music can be a violation of copyright laws. If you’re shopping collections of .mp3 hold music, royalty-free music and stock music, remember that “royalty-free” may not cover performance licenses with ASCAP, SESAC and BMI, for which you are responsible when playing music on hold.  As the user of a hosted computer based telephone service you may have the ability to upload music, but please make sure you have purchased the rights to use the music from the  composers or artists that produced the music.

You can also visit AudioJungle.net where you will find 289,557 Royalty Free Audio files as low as $1.

Give us some basic information below and a pre-sales voice engineer will contact you quickly. Or call us during business hours (336) 544-4000.

Let's Start a Conversation

Over 20 Years Of Service
Our Customers Love Us!

Danielle Storey
Danielle Storey
January 17, 2024.
David Martin gave excellent customer service, he updated our phones and he promptly called me back.
Travis Taylor
Travis Taylor
January 17, 2024.
David was very quick to respond and paid attention to the small details when resolving our Algo issue. Keep it up!
Patrick Mills
Patrick Mills
January 17, 2024.
Eric and all of the support engineer specialists are top notch, and speedily correct the very limited issues I've ever had in 4+ years of service
Church Admin
Church Admin
January 11, 2024.
We have had Carolina Digital phones for a couple of years now. The phones work great and we have had no problems at all. Chris in the sales department knew exactly what we needed and got us all set up. She also saved us money. If I have questions about how to use a certain feature, Eric Lyon is my go-to guy. He knows the answer to every question I have about these phones. He is always available by email and answers quickly and kindly. We highly recommend Carolina Digital Phones!
Michael Durdin
Michael Durdin
January 10, 2024.
We love our VOIP phone system from Carolina Digital Phone. The product works like it should and the features are fantastic and easy to use. Also, tech support is top notch. Eric and the support crew help me configure new phones, add and remove users and also troubleshoot any issues I run into. I can't say enough good things about the staff and how quickly they are able to resolve any issues we have had while getting everything up and running. 5 star company! Update 1/10/2024 - We have been with Carolina Digital Phone for almost 5 years and it has been an awesome experience. From the actual hardware to support this company is top notch. I also can’t say enough about the tech support team. They are always on their A game.
Ellen Hoosick
Ellen Hoosick
January 10, 2024.
Always get great service from Carolina Digital. Today was exceptional from David Martin!
SANDY MADRE
SANDY MADRE
January 8, 2024.
Carolina Digitals' customer support has been exceptional. Eric Lyon's has gone above and beyond to help resolve non-typical issues.
Stephen Hawkins
Stephen Hawkins
August 25, 2023.
Julius Ratunil gives great customer support.
Cody Allen
Cody Allen
May 25, 2022.
We are proud to be Carolina Digital customers! Their professionalism, speed, accuracy and willingness to help makes it easy to do business with them. These people go above and beyond any time we need their help. Would definitely recommend them to anyone!