CUSTOM MESSAGE AND MUSIC ON HOLD

CUSTOM MESSAGE AND MUSIC ON HOLD

It happens occasionally that your business or school might be understaffed and someone might have to put a call on hold, wait or get parked. The call may not have been picked up as quickly as you would have liked. During this time, don’t put your customers to sleep, you have a captive audience that you can provide music and messages about your company to. At Carolina Digital Phone we will work with a voice and music specialist to help you make this experience better for your customers.

On average, 70% of business callers are placed on hold.  When left in silence, 60% of them will hang up after one minute, and a third will never call back. What keeps callers on the line? The right on hold music or auto attendant voice with options. With our Call Queue, Automatic Call Distribution (ACD) and a custom produced music and message on hold your customers will have the opportunity to learn about specials you might be offering and hear more about your company and services you offer.

At Carolina Digital Phone it is very rare that you ever have to hold for more than a few seconds. In the case that you do you will hear this combination of music and audio sound clip. Click this play button to listen to our music and audio message when in our call queue on hold done by Mary Goulet:

Carolina Digital Phone Music On Hold and Audio Messages during Call Queue

darryls_wood_firedDarryl’s Wood Fired Grill established in 1971 has been the Triad’s premier steak and rib house for over 25 years. With its unique wood fired grill flavor and a full made from scratch menu, there’s something to please everyone’s taste buds. They have trusted Carolina Digital Phone for their hosted telephone services and their auto-attendant that can be heard at the link below. Listen to their very professionally recorded auto attendant done by Mary Goulet.

Darryl’s Wood Fired Grill Auto attendant and Call Queue greeting

jade_aveda

The warm and friendly staff at Jade Aveda LifeStyle in Friendly Shopping Center in Greensboro want their clients to have a pampered experience both when in the salon or on the telephone with their staff. They make regular changes to their music on hold. During the music on hold they have the opportunity to promote their products and services. Below you can listen to another example of beautiful music and message on hold produced by one of our customers Jade Aveda LifeStyle.

Jade Aveda Life Style Music and Message on Hold at Friendly Shopping Center Greensboro NC

ClarendonSchoolDistricSchool systems need good instructions on how to get to your student’s school fast without having to spend valuable time asking someone who to talk to or being on hold during the busy mornings when your student just missed the bus. At Clarendon School District 1 in South Carolina they have implemented an overflow auto attendant for every school so that a parent can quickly get to the person they want to talk to. Listen below to their professionally recorded auto attendant.

Clarendon School District 1 auto attendant in South Carolina

lance_woodley_scSC Homes and Land Realty offers the highest level of real estate service by a team of trained professionals. Lance Woodley produced a 30 second radio commercial and does not expect people who call him to hold for 30 seconds, but if they do they hear his commercial.

Lance Woodley – SC Homes and Land Realty – 30 seconds

spectrahome

The mission of Spectra Home is to provide great quality leather and fabric upholstery at attractive pricing. The customer is provided with years of comfort and a new appearance for their furniture.  Instead of taking things out of furniture, we are putting them back in. Spectra Home is a manufacturer of quality home furnishing with east and west coast distribution. Their customer service center in High Point, North Carolina services the entire world and their auto attendant allows calls to flow quickly to the right person or department. Listen to their professionally recorded auto attendant done by Mary Goulet.

Spectra Home Furnishing High Point North Carolina Call Center support the US and Canada

If your are just looking for some soft music to play when your customers are on hold we have hundreds of royalty free music for you to choose from. Listen to some of the music clips below.

Soft piano and instrumental background music on hold

Easy listening acoustic guitar instrumental background music on hold

Modern Latin Funk instrumental background music on hold

It’s important to understand that uploading just any music can be a violation of copyright laws. If you’re shopping collections of .mp3 hold music, royalty-free music and stock music, remember that “royalty-free” may not cover performance licenses with ASCAP, SESAC and BMI, for which you are responsible when playing music on hold.  As the user of a hosted computer based telephone service you may have the ability to upload music, but please make sure you have purchased the rights to use the music from the  composers or artists that produced the music.

You can also visit AudioJungle.net where you will find 289,557 Royalty Free Audio files as low as $1.

Over 20 Years Of Service
Our Customers Love Us!

Mathew Stockstad
Mathew Stockstad
March 1, 2022.
Verified
I have had many phone services over my 30+ years in practice. This is by far the best service that I have ever had. The customer service is amazing. I can not recommend Carolina Digital enough!
Saul Guerrero
Saul Guerrero
October 28, 2021.
Verified
The support of this company is amazing. One of my routers went down in my rack of equipment. The crew came back onsite and they worked with me after hours to get my equipment back online. Carolina Digital takes pride in what they do and also their customers! I highly recommend this company. 5 STARS 🙂
Zimmerman Carpet Cleaners
Zimmerman Carpet Cleaners
September 2, 2021.
Verified
We specifically work with one technician and she's always super helpful and super nice. She understands how to get things done and ensures that its all fully taken care of before she even thinks about leaving it with us. She is always quick to respond. When we have outages, questions, etc, they're right there in a quick way. Thanks so much Carolina Digital. Thank you Chris Villa. We appreciate you all so much
Don Kim
Don Kim
September 1, 2021.
Verified
Great Service for my business (SMARTCARE)
Tom Thornton
Tom Thornton
August 17, 2021.
Verified
We've been using Carolina Digital for years now. Great system, service and price!
Sam Coates
Sam Coates
May 17, 2021.
Verified
We receive excellent service from Chris and others at Carolina Digital Phone.
Christine Olson
Christine Olson
May 4, 2021.
Verified
Carolina Digital was so helpful to us when we had to transition to a virtual office. The service is great and the people are so helpful. The virtual phone system works better than what we were using in our office and they have a great online dashboard that is very easy to use. We are sticking with them even when we go back to a real office.
Randy Hoover
Randy Hoover
April 16, 2021.
Verified
Excellent Service, actually the best vendor we work with. Staff is exceptional and responsive.
Shirley Day
Shirley Day
April 14, 2021.
Verified
The staff at Carolina Digital Phone are very professional and always solve any issues we might have with a simple phone call. I highly recomend their services, they are the best!!