Carolina Digital Phone’s Hosted Cloud Phone System for HVAC Companies
It is predicted that the HVAC systems market will experience a 5.6% CAGR during the next several years. North America accounts for the largest market share. According to projections by Extrapolate, the market is expected to reach a valuation of USD 273 billion by 2032. This is due to the increasing adoption of modern infrastructure worldwide. Additionally, the growing demand for energy-efficient solutions, as well as technological advancements in the HVAC industry, are some of the major factors driving growth.
HVAC VoIP provides Ongoing Growth
To stay competitive, many HVAC companies are looking for ways to modernize their operations. One way is to invest in a hosted VoIP phone system. Hosted VoIP (aka Voice over Internet Protocol) offers a variety of features and advantages to help HVAC companies streamline operations and improve customer experience.
For starters, hosted VoIP phone systems are much more cost-effective than systems built around traditional phone lines. The provider handles all of the hardware and software needs. That means there is no need for expensive on-site equipment or personnel costs when setting up a new system. With hosted VoIP systems, calls go straight from your computer or mobile device to the provider’s server, making it easier to communicate with customers quickly and efficiently.
Hosted VoIP also offers great scalability options. This means businesses can adjust their plans according to their needs. This often means not having to purchase additional equipment or services. Plus, hosted VoIP systems allow users to access features such as voicemail transcription, call forwarding, conference calling, auto-attendants, and more from anywhere with an internet connection. That can help HVAC companies better manage their resources and keep track of customer requests effectively.
Overall, a hosted VoIP phone system is an excellent option for any HVAC company looking to upgrade its communication infrastructure. By taking advantage of its many features and benefits, businesses can ensure that they remain competitive in this rapidly growing market while giving superior customer service at the same time.
Fierce and Relentless Competition
The good news is that more homeowners and businesses are investing or re-investing in HVAC systems. This includes maintenance, and other related products and services. But, the bad news is that virtually all HVAC companies face fierce competition. Unlike other sectors where a small number of players command a large portion of the market, in the HVAC industry, the nation’s biggest firm accounts for only 5 percent of the industry’s overall revenue. While this is good for customers since it means there are plenty of choices, it is a huge challenge for HVAC companies that struggle to ensure they stand out and apart from the crowd while at the same time, operating in an efficient and customer-focused manner that protects margins and generates repeat business and referrals.
Fortunately, that is where our state-of-the-art hosted cloud phone system enters the picture and helps HVAC companies thrive instead of struggling!
Key Benefits of HVAC VoIP
Affordably and Easily Onboard Seasonal Workers
The HVAC industry goes through big surges in demand throughout the year. For example, during cold snaps in the dead of winter, the phone rings off the hook as residential and business customers urgently need furnace maintenance, repairs, or replacements. And during heat waves in the summer, customers are clamoring to fix their broken or under-performing AC.
Our hosted VoIP phone system makes it affordable and easy for HVAC companies to onboard seasonal workers. Within seconds, temp hires (or temp-to-perm hires) can be setup. They get their very own extension and voicemail box, so they can be productive right away. This is a major advantage. In a traditional on-premise landline phone system, adding a new extension may require a full system upgrade which is costly and time-consuming.
Make a Positive First Impression
As noted above, HVAC companies face stiff competition from both established and new players. As a result, making a positive first impression isn’t just important, it’s essential. Our hosted VoIP phone system features an auto attendant, which greets customers on the first ring, and invites them to connect with an individual or team (e.g. sales, service, billing, etc.). What’s more, HVAC companies can implement a hosted VoIP contact center to answer calls after hours. This ensures not missing any sales opportunities, and handling all service requests are promptly and properly. A range of call analytics is also tracked through a web-based dashboard, improving efficiency and customer service.
Boost Customer Service and Sales
Our hosted VoIP system allows HVAC companies to record a custom message to play for customers while they’re on hold. For example, during a severe cold snap or heat wave, customers can be told that service technicians are working around the clock. Or, customers can be told about special promotions, such as discounts on maintenance plans or rebates on new systems. Regardless of the content of the messages (or music if preferred), the result is informing and impressing customers. That results in more loyalty, more referrals, and more sales.
Mobile and Remote Working
The vast majority of HVAC companies have small teams that spend most of their time out in the field. These teams are bust providing estimates, performing installations, and handling maintenance. Our mobile app for iOS and Android enables these “road warriors” to stay connected regardless of where they are. From their smartphone, they can make and receive calls, share instant messages, check call history, access directories, access availability/busy status, and more. Plus, all outgoing calls made through our app display the HVAC company’s information on Caller ID, not the individual worker’s personal information. This presents a professional and polished image and is also important for privacy.
The last thing that an HVAC company can afford is for current and prospective customers to hear a recorded message when they call for sales or support; especially if they need urgent help. Fortunately, we built our VoIP phone system to continue operating even in the event of a local power outage. These can range from short brownouts to longer blackouts caused by severe weather, natural disaster, or other emergency. HVAC companies can also forward calls to any other phone, including landlines.
Substantially Reduce Year-Over-Year Telecommunications Costs
Our hosted VoIP phone system operates at a much lower cost vs. a traditional on-premise landline phone system. That means many HVAC companies can save 50% or more each year. There are no major upfront capital costs, no domestic long-distance costs, and no maintenance costs. In addition, our expert US-based team handles all ongoing technical support, upgrades, and innovations. Unlike traditional phone companies that always increase fees, our affordable pricing is fixed and predictable which makes planning easy.
Advanced Calling Features
Our hosted VoIP phone system provides HVAC companies with a full range of advanced calling features to increase productivity, performance, efficiency, worker safety, customer satisfaction, and profitability. Features include voicemail to email, live call transfer, video calling, conferencing, paging, intercom, presence, and the list goes on.
To learn more about how our hosted VoIP phone system will help your HVAC company stand apart from the crowd while at the same time, operating in an efficient and customer-focused manner that protects margins and generates repeat business and referrals contact us today at 336-544-4000 for your FREE consultation and demo. We can visit you at your location, or connect with you over the web.we.