WHY LAW FIRMS ARE SWITCHING TO A HOSTED BUSINESS CLOUD PHONE SYSTEM

Every Law Firm should be using a cloud-based Phone Service

Across the country, an increasing number of law firms — from solo practitioners and smaller partnerships, to large multi-practice area and multi-site enterprises — are making the switch from a conventional landline phone system, to an advanced and innovative hosted business cloud phone system.

And since lawyers as a breed are trained to be highly skeptical — which is a good thing! — it’s not surprising that the reasons that they’re making the switch has nothing to do with marketing hype, and everything to do with pragmatic advantages and benefits.

 

With our free mobile app for iPhone and Android smart phones, your entire phone system is always on your mobile phone or mobile device. You can easily access your messages and calls with the touch of a button, whether you’re in the courthouse, office, or anywhere else.

Below are the 3 most important benefits:

1. Dramatically Lower Costs

While each law firm is unique, it’s not uncommon to save anywhere from 30% to over 50% a year in telecommunications costs after switching to a hosted business cloud phone system. This is because there is no expensive on-premise PBX to buy, maintain and upgrade, and both long distance and user-to-user calls are free.

What’s more, adding new numbers or extensions is simple and affordable. Scaling down is also just as seamless, and law firms don’t get stuck paying thousands of dollars a year for lines that they no longer need.

2. Enhance Client Communications

While effective client communication is important in every sector and industry, it’s essential in the legal field — because time is always of the essence, and virtually all messages are a priority. With a hosted business cloud phone system lawyers can:

  • voipPick up all calls from their smartphone, anywhere in the world.
  • Transfer calls to any other phone, including a landline.
  • Route voicemails to their inbox.
  • Launch video calls with clients to meet face-to-face, but without having to leave the office.
  • Hold conference calls to bring in other members of the team (e.g. researchers, investigators, etc.).
  • Easily create customized auto-attendant greetings to keep clients up-to-date on their availability (“Hi, I’m currently on a flight heading back to my office and expect to be there at 3:00pm this afternoon. Please leave me a message and I’ll get back to you before the end of the day. If your call is urgent please press zero and speak with my associate who is in the office all day.”).

3. Improve Billing Accuracy

Lawyers sell their expertise, which means that they need to ensure that all of the time they spend communicating with a client is billed accordingly — no more and no less. A hosted business cloud phone system automatically tracks all client communication details, including call start, end, duration, length, incoming number and more. Plus, law firms can integrate their hosted business cloud phone system with billing and accounting systems to streamline administration and ensure accuracy.

 

What’s more, adding new numbers or extensions is simple and affordable. Scaling down is also just as seamless, and law firms don’t get stuck paying thousands of dollars a year for lines they no longer need.

To learn more about the advantages of a hosted business cloud phone system for your law firm, contact the Carolina Digital Phone team at (336) 544-4000 today. Your consultation with us is free!

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Michael Durdin
Michael Durdin
January 6, 2021.
Verified
We love our VOIP phone system from Carolina Digital Phone. The product works like it should and the features are fantastic and easy to use. Also, tech support is top notch. I can't say enough good things about the staff and how quickly they are able to resolve any issues we have had while getting everything up and running. 5 star company!
Jeff Hyde
Jeff Hyde
January 4, 2021.
Verified
Our Company has been using Carolina Digital for the last 10 years, before it was Carolina Digital. Great folks, terrific service and we save money every month.
Lisa Nethery
Lisa Nethery
December 18, 2020.
Verified
Love working with this team of professionals. They are always pleasant to talk too. Eric and Matt are top notch in support and always willing to help with any issue you have!
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Karen Fentress
November 25, 2020.
Verified
Great, fast, friendly service!
Sylvia Wilson
Sylvia Wilson
October 26, 2020.
Verified
The recordings were down for about a week. Eric Lyon had our issue resolved immediately. We are always very satisfied with Carolina Digital!