WHY CHOOSE LOCAL CAROLINA DIGITAL PHONE FOR YOUR TELEPHONE SERVICES
Made for business
Start with unlimited calling, unlimited conferencing, toll-free numbers, and customizable caller ID. Access more functionality later, such as texting, online meetings, even faxing, without changing systems.
Simple to set up and use
Have your whole office up and running in a day or less. Respond easily to business fluctuations or customize your phone system using your online account.
Mobile any time
With Carolina Digital Phone, call, and text from your business number on any mobile device. Incoming calls automatically go through the same business call-routing flows you set up for the office.
We all know that all businesses these days need to “think global and act local.” But when it comes to selecting the right VoIP vendor, this wisdom needs an adjustment: “think global and buy local.”
Let’s start with the first part of this advice: think global.
What this means is that small and mid-sized businesses should ensure that they get the same enterprise-grade telecommunications features enjoyed by large multinational firms, such as: auto attendant, live call forwarding, call transfer, automatic call distribution, online message access, call queuing, call announce, company directory, hold music, voice and fax email messages, message notification, and call analysis, and reporting. And of course, the system must be quick to learn and easy-to-use.
Now for the next part of this advice: buy local.
Choosing a local VoIP vendor — and in this context, local can also be defined as regional (e.g. Midwest, Southeast, etc.) — is vital for the following 4 key reasons:
1. Pre-Sales Consulting
A local/regional VoIP provider will visit your business on-site — possibly multiple times — to assess your needs, consult with your different user groups (e.g. executive, technical, infosec, operations, etc.), analyze your infrastructure, and provide you with a solution that is custom crafted to fit your needs and align with your budget.
National vendors put the bulk of their resources into sales — not into pre-sales. And so while you may get some videos to watch or brochures to read, you shouldn’t expect someone to physically come on-site. And even in the few instances where this is the case, the person or team that arrives will have their “contract signing” pen at-the-ready, and will do everything they can to seal the deal — not objectively assess your needs.
2. Expert Installation and Configuration
Many businesses that choose “mass market” nationwide VoIP vendors quickly recall the old addage: you get what you pay for. Or in this case, you don’t get what you don’t pay for — because installation and configuration is a tedious, time consuming and complex process that can last for weeks. Quite often, many businesses that head down this path end up paying a consultant to clean up the mess, or they pay their VoIP vendor exorbitant “professional services” fees, which more than offset any cost-savings they hoped to realize.
Thankfully, the above isn’t a risk when choosing a credible local/regional VoIP vendor. That’s because their in-house experts — who understand the technology inside and out — will handle all installation and configuration details. And since they’ll have carefully assessed your needs (per the pre-sales consulting described above), you can look forward to a smooth, streamlined and stress-free experience.
3. 24/7 Responsive Support
The importance of 24/7 responsive support cannot be underestimated — not because you should expect something to go wrong with your VoIP system, but simply because your business isn’t static and fixed: it’s dynamic and evolving.
For example, at some point in the future — and it could be sooner than later — you may need to equip employees with IP phones that they can use from their home offices. Perhaps you’ll want to provide your sales reps with mobile apps so they can stay connected to colleagues and customers while on the road. Or, you may want to launch a remote call center to handle a surge in customer inquiries.
Whatever the scenario, you can be assured that a local/regional VoIP vendor is ready, willing and able to respond. This simply isn’t the case with most large vendors. When you need assistance, they’ll either refer you to a FAQ or some other (useless and confusing) resources, or they’ll sell you a very pricey maintenance package.
4. Pay Less to Get More
Many businesses that expected to save big by choosing a nationwide vendor discover that the opposite is true: they’re paying more and getting less than if they went with a local/regional vendor.
This is why nationwide VoIP vendors are popular acquisition targets these days: they’re cash cows. Customers think that they’re saving money and getting a better deal, when this simply isn’t the case. When you compare applies to apples, the numbers don’t add up.
The Bottom Line
Thinking globally and acting locally is a critical business paradigm. But when it comes to choosing the right VoIP vendor — which is one that will provide you with the shortest path to value — then it’s all about thinking globally and buying locally!
Our Channel Partner Dick O’Donnell can help you every step of the way in making the right selection in phones and service. Call him at (919) 760-5476 Today!
Over 20 Years Of Service
Our Customers Love Us!
Danielle StoreyJanuary 17, 2024.David Martin gave excellent customer service, he updated our phones and he promptly called me back.
Travis TaylorJanuary 17, 2024.David was very quick to respond and paid attention to the small details when resolving our Algo issue. Keep it up!
Patrick MillsJanuary 17, 2024.Eric and all of the support engineer specialists are top notch, and speedily correct the very limited issues I've ever had in 4+ years of service
Church AdminJanuary 11, 2024.We have had Carolina Digital phones for a couple of years now. The phones work great and we have had no problems at all. Chris in the sales department knew exactly what we needed and got us all set up. She also saved us money. If I have questions about how to use a certain feature, Eric Lyon is my go-to guy. He knows the answer to every question I have about these phones. He is always available by email and answers quickly and kindly. We highly recommend Carolina Digital Phones!
Michael DurdinJanuary 10, 2024.We love our VOIP phone system from Carolina Digital Phone. The product works like it should and the features are fantastic and easy to use. Also, tech support is top notch. Eric and the support crew help me configure new phones, add and remove users and also troubleshoot any issues I run into. I can't say enough good things about the staff and how quickly they are able to resolve any issues we have had while getting everything up and running. 5 star company! Update 1/10/2024 - We have been with Carolina Digital Phone for almost 5 years and it has been an awesome experience. From the actual hardware to support this company is top notch. I also can’t say enough about the tech support team. They are always on their A game.
Ellen HoosickJanuary 10, 2024.Always get great service from Carolina Digital. Today was exceptional from David Martin!
SANDY MADREJanuary 8, 2024.Carolina Digitals' customer support has been exceptional. Eric Lyon's has gone above and beyond to help resolve non-typical issues.
Stephen HawkinsAugust 25, 2023.Julius Ratunil gives great customer support.
Cody AllenMay 25, 2022.We are proud to be Carolina Digital customers! Their professionalism, speed, accuracy and willingness to help makes it easy to do business with them. These people go above and beyond any time we need their help. Would definitely recommend them to anyone!