WHY CHOOSE LOCAL CAROLINA DIGITAL PHONE FOR YOUR TELEPHONE SERVICES

Made for business cloud phone

Made for business

Start with unlimited calling, unlimited conferencing, toll-free numbers, and customizable caller ID. Access more functionality later, such as texting, online meetings, even faxing, without changing systems.

Simple to set up and use

Simple to set up and use

Have your whole office up and running in a day or less. Respond easily to business fluctuations or customize your phone system using your online account.

Mobile any time

Mobile any time

With Carolina Digital Phone, call, and text from your business number on any mobile device. Incoming calls automatically go through the same business call-routing flows you set up for the office.

global local

We all know that all businesses these days need to “think global and act local.” But when it comes to selecting the right VoIP vendor, this wisdom needs an adjustment: “think global and buy local.”

 

Let’s start with the first part of this advice: think global.

 

What this means is that small and mid-sized businesses should ensure that they get the same enterprise-grade telecommunications features enjoyed by large multinational firms, such as: auto attendant, live call forwarding, call transfer, automatic call distribution, online message access, call queuing, call announce, company directory, hold music, voice and fax email messages, message notification, and call analysis, and reporting. And of course, the system must be quick to learn and easy-to-use.

 

Now for the next part of this advice: buy local.

 

Choosing a local VoIP vendor — and in this context, local can also be defined as regional (e.g. Midwest, Southeast, etc.) — is vital for the following 4 key reasons:

1. Pre-Sales Consulting

A local/regional VoIP provider will visit your business on-site — possibly multiple times — to assess your needs, consult with your different user groups (e.g. executive, technical, infosec, operations, etc.), analyze your infrastructure, and provide you with a solution that is custom crafted to fit your needs and align with your budget.

 

National vendors put the bulk of their resources into sales — not into pre-sales. And so while you may get some videos to watch or brochures to read, you shouldn’t expect someone to physically come on-site. And even in the few instances where this is the case, the person or team that arrives will have their “contract signing” pen at-the-ready, and will do everything they can to seal the deal — not objectively assess your needs.

2. Expert Installation and Configuration

Many businesses that choose “mass market” nationwide VoIP vendors quickly recall the old addage: you get what you pay for. Or in this case, you don’t get what you don’t pay for — because installation and configuration is a tedious, time consuming and complex process that can last for weeks. Quite often, many businesses that head down this path end up paying a consultant to clean up the mess, or they pay their VoIP vendor exorbitant “professional services” fees, which more than offset any cost-savings they hoped to realize.

 

Thankfully, the above isn’t a risk when choosing a credible local/regional VoIP vendor. That’s because their in-house experts — who understand the technology inside and out — will handle all installation and configuration details. And since they’ll have carefully assessed your needs (per the pre-sales consulting described above), you can look forward to a smooth, streamlined and stress-free experience.

3. 24/7 Responsive Support

The importance of 24/7 responsive support cannot be underestimated — not because you should expect something to go wrong with your VoIP system, but simply because your business isn’t static and fixed: it’s dynamic and evolving.

 

For example, at some point in the future — and it could be sooner than later — you may need to equip employees with IP phones that they can use from their home offices. Perhaps you’ll want to provide your sales reps with mobile apps so they can stay connected to colleagues and customers while on the road. Or, you may want to launch a remote call center to handle a surge in customer inquiries.

 

Whatever the scenario, you can be assured that a local/regional VoIP vendor is ready, willing and able to respond. This simply isn’t the case with most large vendors. When you need assistance, they’ll either refer you to a FAQ or some other (useless and confusing) resources, or they’ll sell you a very pricey maintenance package.

4. Pay Less to Get More

Many businesses that expected to save big by choosing a nationwide vendor discover that the opposite is true: they’re paying more and getting less than if they went with a local/regional vendor.

 

This is why nationwide VoIP vendors are popular acquisition targets these days: they’re cash cows. Customers think that they’re saving money and getting a better deal, when this simply isn’t the case. When you compare applies to apples, the numbers don’t add up.

The Bottom Line

Thinking globally and acting locally is a critical business paradigm. But when it comes to choosing the right VoIP vendor — which is one that will provide you with the shortest path to value — then it’s all about thinking globally and buying locally! 

Our Channel Partner Dick O’Donnell can help you every step of the way in making the right selection in phones and service. Call him at (919) 760-5476 Today!

Our Channel Partner Dick O’Donnell

Over 20 Years Of Service
Our Customers Love Us!

Sam Coates
Sam Coates
May 17, 2021.
Verified
We receive excellent service from Chris and others at Carolina Digital Phone.
Christine Olson
Christine Olson
May 4, 2021.
Verified
Carolina Digital was so helpful to us when we had to transition to a virtual office. The service is great and the people are so helpful. The virtual phone system works better than what we were using in our office and they have a great online dashboard that is very easy to use. We are sticking with them even when we go back to a real office.
Randy Hoover
Randy Hoover
April 16, 2021.
Verified
Excellent Service, actually the best vendor we work with. Staff is exceptional and responsive.
Shirley Day
Shirley Day
April 14, 2021.
Verified
The staff at Carolina Digital Phone are very professional and always solve any issues we might have with a simple phone call. I highly recomend their services, they are the best!!
David Huff
David Huff
April 13, 2021.
Verified
Love Carolina Digital, especially Chris V she's wonderful! Team is helpful for our questions, quick, and easily accessable.
Michael Levine
Michael Levine
April 13, 2021.
Verified
Levine Law Group highly recommends Chris Villa and the whole team at Carolina Digital Phone!
Trina Goodman
Trina Goodman
April 13, 2021.
Verified
At Levine Law Group, we had an amazing experience switching our phone system to VOIP!! My only regret was that we didn’t do it sooner! Chris Villa and her team were top notch and I highly recommend them!
G Baker
G Baker
April 12, 2021.
Verified
Very good and responsive company. Highly recommended.
Jenny T.
Jenny T.
March 17, 2021.
Verified
The Carolina Digital team is helpful and always there when we have questions, but better than that, they have everything set up so that we have few, if any, issues. Highly recommend!
Robin Jones
Robin Jones
February 3, 2021.
Verified
Awesome service, quick resolve of issue the company I work for was having that day with our phones. All good things to say!!
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