January 1, 2025

Our priority has always been providing exceptional service at competitive rates. As we continue to navigate the evolving landscape of digital transactions, we want to address an important matter that impacts our business and our valued customers.

When we started our business over 24 years ago, most of our customers paid by paper check, which incurred minimal processing costs; however, with the rise of the digital revolution, many customers now prefer to pay using rewards credit cards or other credit card methods, as well as ACH transactions. While we understand and appreciate these options’ convenience, they come with significant processing fees that have increased over time.

Like many merchants nationwide, we are experiencing higher costs associated with these payment methods. We must address this growing expense to continue offering competitive services without compromising quality.

New Service Fee Policy

With your next monthly statement, invoices paid using credit cards or ACH transactions will include a 3% service fee to offset processing costs. However, we want to offer you alternative payment options to avoid this fee:

Bank-Originated Bill Payments: Use your bank’s Bill Payment service to initiate payments directly. These transactions typically incur no processing costs on either side.

Paper Checks: You can mail us a check, which remains a cost-effective payment method. Mail checks to Carolina Digital Phone, Inc., PO Box 10142, Greensboro, NC 27404-0142

Payments from Bill.com: If you use a business payment processing service from Bill.com, please use our Payment ID 0111242302631028

Customer-Originated ACH: If you prefer to pay via ACH, you can originate the payment from your bank. Please use the following details for ACH payments:

Bank Name: First Bank, 101 North Spring St, Greensboro, NC 27401 (336) 387-4300
Account Name: Carolina Digital Phone, Inc.
Bank Routing Number: 053104568
Account Number: 2006685

We understand this may require some adjustments, and we appreciate your understanding and support. By choosing one of the fee-free payment options, you help us manage costs and continue delivering the high-quality service you expect.

If you have any questions or need assistance with setting up an alternative payment method, please do not hesitate to contact our team at (336) 544-4000 or by email at [email protected]

Thank you for your continued partnership and trust. We remain committed to serving you with excellence and transparency.