Video Training Series

Easily watch the video in full-screen mode by clicking on the ❐ below the video after starting the video.
For more advanced training call (336) 346-6000 to schedule an individual training session.

Basic Calling Features

Making and Receiving Calls
Voicemail Setup
Using the Webphone with your browser
Office Manager Conference Bridge Setup

Call History Basics

Call History
Call History - Scheduled Exports

Auto Attendant Greetings and Prompts

Adding and Auto Attendant
Auto Attendant - Basic Features
Auto Attendant - Add Greetings
Auto Attendant - Menu Prompts

Time Frames for Answering Rules

Answering Rules using Time Frames
Time Frame Answering Rules Always
How to Set Holiday Time Frames
How to Set Days of Week & Times

Call Queues Features, Agents and Music on Hold

Call Queues - Basic Features
Call Queues - Add & Edit Agents
Call Queues - Music & Message on Hold

Administrator Features

Assign a Phone Number to a Treatment