Coalition of 12 telephone companies agree to fight robocalls

angry phone user
North Carolina attorney general Josh Stein announced a coalition of 12 telephone companies and 51 attorneys general to adopt a program to fight unwanted robocalls. This program includes 8 principles to protect phone users from unwanted robocalls and make it easier to prosecute unlawful robocall perpetrators.
Josh Stein, NC Attorney GeneralJosh Stein, NC Attorney General: “Robocalls are the greatest frustration I hear about from North Carolinians,” said Josh Stein. “Last month, my office announced a robocall petition and within days, we’d heard from thousands of people who have been harmed or harassed by these unwanted and illegal calls. Today, I’m proud to lead this national effort to fight illegal robocalls.”
FCC Chairman Ajit PaiFCC Chairman Ajit Pai: “I salute today’s bipartisan, nationwide effort to encourage best practices for combating robocalls and spoofing and am pleased that several voice service providers have agreed to abide by them,” said Ajit Pai. “I thank them for their continued leadership and look forward to working together to help American consumers.”

Robocall prevention

Participating voice service providers agreed to the following:
  1. Offer free call blocking and labeling.
  2. Implement STIR/SHAKEN.
  3. Analyze and monitor network traffic.
  4. Investigate suspicious calls and calling patterns.

Cooperation with law enforcement

These providers also agreed to principles to assist legal prosecution of unlawful robocall perpetrators:
  1. Confirm the identity of commercial customers.
  2. Require traceback cooperation in contracts.
  3. Cooperate in traceback investigations.
  4. Communicate with state attorneys general.


The voice service providers participating in this coalition include:
  • AT&T
  • Bandwidth
  • CenturyLink
  • Charter Communications
  • Comcast
  • Consolidated Communications
  • Frontier Communications
  • Sprint
  • T-Mobile
  • US Cellular
  • Verizon
  • Windstream
The attorneys general from all 50 states and Washington DC are also participating in this coalition.  

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