Organizations in different sectors — private, public, non-profit and academic — have various mandates and visions, but they all share one core objective: they constantly need to find better ways to make their employees more productive. And that is where our innovative browser extension makes the difference!
Designed to work seamlessly with our hosted cloud phone system solution, our browser extension enables your employees to do all of the following from their desktop or laptop:
- Make calls directly from their browser simply by typing in the number. For employees who make multiple calls a day, this saves a significant amount of time.
- Toggle CRM (e.g. Salesforce, Zoho, Freshdesk, Zendesk, etc.), screen pops on/off with the click of a button. This is a great feature, because sometimes CRM pops can be distracting — while at other times they provide employees with relevant real-time information.
- Right-click to call any number they see in their browser — such as on websites, blogs, ebooks, reports, white papers, search engine results, ads, and so on. This saves time and reduces dialing errors.
- Access their individual history and instantly see a list of their most recent calls. This boosts efficiency, and improves customer service and compliance. For example, instead of telling their supervisor or manager “I called the customer yesterday morning”, an employee can open their call history and say “I called the customer at 10:32am yesterday, and then again at 11:04am yesterday”.
What’s more, your employees don’t have to login to our browser extension with a separate username/password. Thanks to deep API integration, they can seamlessly switch between the web-based Administrative Portal and the browser extension. This saves time, and it means one less set of credentials for employees to remember and keep track of.
EASE OF USE
Our browser extension is very intuitive and easy to use, which means that it’s ideal for your non-technical users. They’ll instantly be more productive, and won’t add any burden to your IT staff.