In the fast-paced and ever-changing world of technology we live in, it can be hard to keep up with the latest trends in technology, but we’re here to help..

So, let’s take a look at one very useful tool for business communications – the softphone.

What is a Softphone?

First, a bit of history. Softphones have been around for a while and are more commonplace than they were even a few years ago.

As the name implies, a softphone is a means of communicating via a device other than a traditional desk phone. A software-based app that includes a variety of features found on traditional business phones such as call hold, transfer, forwarding, mute, and so on.

Flexibility
Additionally, a softphone allows the user the versatility of working from anywhere they have an internet connection with access to all of the additional features found in cloud-based PBX telephone service.

Whether used on a laptop, tablet or smartphone app, softphones allow the user a multitude of features such as:

• Seeing team members’ presence icons to know if they’re available or busy.
• Viewing and managing call history.
• Connecting with team members through instant messaging and SMS.
  
• Reading voicemails through automatic text-to-voicemail transcriptions.
  
• The ability to send and receive business calls from anywhere.
  
• Seeing team members’ presence icons to know if they’re available or busy.